Канал: Call Center Coach

Addressing Power Imbalances to Improve Leadership Skills

Addressing Power Imbalances to Improve Leadership Skills

Unveiling the Disconnect: Companies and Employees Do Not Agree on Turnover

Unveiling the Disconnect: Companies and Employees Do Not Agree on Turnover

How Supervisors Can Focus On Strengths

How Supervisors Can Focus On Strengths

What Is Call Center Coach?

What Is Call Center Coach?

Why You Shouldn’t Hire Siri and Alexa in Your Contact Center

Why You Shouldn’t Hire Siri and Alexa in Your Contact Center

NEW Ways to Supercharge Contact Center FCR and AHT Performance

NEW Ways to Supercharge Contact Center FCR and AHT Performance

7/30/19

7/30/19

7/30/19

7/30/19

Accelerate selling, support, and training with letzNav

Accelerate selling, support, and training with letzNav

Contact Centers Stream Past Virtual Agents to Virtual Presence

Contact Centers Stream Past Virtual Agents to Virtual Presence

Twillio | Call Center Coach | CCW Las Vegas

Twillio | Call Center Coach | CCW Las Vegas

Comm100 at Customer Contact Week | Call Center Coach

Comm100 at Customer Contact Week | Call Center Coach

Reality Check: Are your customers people or channels?

Reality Check: Are your customers people or channels?

Contact Center Supervisor Training Boot Camp | Contact Center Fitness

Contact Center Supervisor Training Boot Camp | Contact Center Fitness

Contact Center Technology Finally Enables You to Be Customer Centric

Contact Center Technology Finally Enables You to Be Customer Centric

Why do contact center agent stay? | Employee Engagement

Why do contact center agent stay? | Employee Engagement

Why are contact centers cancelling supervisor training?

Why are contact centers cancelling supervisor training?

How To Get The Greatest Agent Training ROI

How To Get The Greatest Agent Training ROI

How Top Brands Are Winning with Engaging Social Media Experiences

How Top Brands Are Winning with Engaging Social Media Experiences

Virtual Leadership Training Boot Camp | Call Center Supervisors

Virtual Leadership Training Boot Camp | Call Center Supervisors

An often unseen yet vital customer experience element

An often unseen yet vital customer experience element

Customer Service Week Mini Boot Camp 2018

Customer Service Week Mini Boot Camp 2018

How do your call center supervisors measure up?

How do your call center supervisors measure up?

5 Teams Coca-Cola Created That Blows the Top Off Employee Engagement

5 Teams Coca-Cola Created That Blows the Top Off Employee Engagement

Forgotten Yet Key Source for Best Contact Center Practices

Forgotten Yet Key Source for Best Contact Center Practices

This is where you break down barriers to enhance contact centers

This is where you break down barriers to enhance contact centers

It’s time to replace your contact center duct tape and bailing wire

It’s time to replace your contact center duct tape and bailing wire

Hurry and Disrupt your Customer Support Experience

Hurry and Disrupt your Customer Support Experience

Hall of Fame Contact Center Advice for Modern Times

Hall of Fame Contact Center Advice for Modern Times

Contact Center Quality is NOT a Score: Stop Using Checkboxes

Contact Center Quality is NOT a Score: Stop Using Checkboxes

Another Disruption in Contact Centers: Pay Dramatically Increases

Another Disruption in Contact Centers: Pay Dramatically Increases

Netflix for Contact Center Supervisors

Netflix for Contact Center Supervisors

How Artificial Intelligence Amplifies Contact Center Supervisor Performance

How Artificial Intelligence Amplifies Contact Center Supervisor Performance

How You Can Make A Big Difference in Contact Centers

How You Can Make A Big Difference in Contact Centers

More Customer Channels: Your Biggest Pain Point Is NOT What You Think

More Customer Channels: Your Biggest Pain Point Is NOT What You Think

Contact Centers Obsolete in 3 Years: Artificial Intelligence Wipes Out Industry

Contact Centers Obsolete in 3 Years: Artificial Intelligence Wipes Out Industry

Bed Bugs Invading Contact Centers: New Issues in Performance

Bed Bugs Invading Contact Centers: New Issues in Performance

CX Heroes: Amazing Customer Service Stories Worth Sharing

CX Heroes: Amazing Customer Service Stories Worth Sharing

Contact Center Future Shock: Channels May Become Part of Our Past

Contact Center Future Shock: Channels May Become Part of Our Past

8 Vital Lessons from An Award-winning Supervisor

8 Vital Lessons from An Award-winning Supervisor

Blinded Forever or Is Customer Effort Saved by AI Visibility

Blinded Forever or Is Customer Effort Saved by AI Visibility

How validating caller identity can be costly and stupid

How validating caller identity can be costly and stupid

Infographic - Starting a Successful Chatbot Program

Infographic - Starting a Successful Chatbot Program

10 Steps for Your Better Agent Career Path download

10 Steps for Your Better Agent Career Path download

Avoiding a common agent development mistake

Avoiding a common agent development mistake

Call Center Coach Live Stream

Call Center Coach Live Stream

This one word infuriates customers and you use it everyday

This one word infuriates customers and you use it everyday