Канал: Genesys

How Partnerships Propel You Forward, with Fred Vasseur

How Partnerships Propel You Forward, with Fred Vasseur

Live from Xperience 2024: Is Gen AI Ready for Prime Time?

Live from Xperience 2024: Is Gen AI Ready for Prime Time?

The Trevor Project: Using Technology for Good

The Trevor Project: Using Technology for Good

Xperience London Preview

Xperience London Preview

Unisys: Supporting frontline employees with a copilot

Unisys: Supporting frontline employees with a copilot

Xperience UKI 2024

Xperience UKI 2024

Live From Enterprise Connect: Hottest CX and EX Trends

Live From Enterprise Connect: Hottest CX and EX Trends

Beyond Bank: At the forefront of technology

Beyond Bank: At the forefront of technology

The do's and don'ts of building a CX innovation customer-centric roadmap

The do's and don'ts of building a CX innovation customer-centric roadmap

Genesys AI Powers Experiences

Genesys AI Powers Experiences

How to optimize customer journeys to optimize returns

How to optimize customer journeys to optimize returns

Genesys and AWS. A partnership for success.

Genesys and AWS. A partnership for success.

Supercharge support with Genesys Cloud and Salesforce

Supercharge support with Genesys Cloud and Salesforce

Together, Genesys and AWS help government agencies provide secure solutions

Together, Genesys and AWS help government agencies provide secure solutions

Leading healthcare organizations trust Genesys Cloud built on AWS

Leading healthcare organizations trust Genesys Cloud built on AWS

Redefine retail customer experiences with Genesys Cloud and AWS

Redefine retail customer experiences with Genesys Cloud and AWS

Keeping the momentum going in your customer experience transformation

Keeping the momentum going in your customer experience transformation

G-Summit Japan 2023ハイライトビデオ

G-Summit Japan 2023ハイライトビデオ

Genesys & AWS team up in Financial Services

Genesys & AWS team up in Financial Services

AdaptHealth: Leveraging data-driven insights with WEM

AdaptHealth: Leveraging data-driven insights with WEM

Schneider Electric: Digital Transformation Energizes CX

Schneider Electric: Digital Transformation Energizes CX

Electrolux Group: Getting closer to consumers

Electrolux Group: Getting closer to consumers

How The Hotline uses AI to deliver more empathetic experiences

How The Hotline uses AI to deliver more empathetic experiences

Estratégias de CX com Orquestração e IA Conversacional

Estratégias de CX com Orquestração e IA Conversacional

Celebrating CX Day: What is the most powerful driver for CX employees?

Celebrating CX Day: What is the most powerful driver for CX employees?

GITEX Global Dubai, 2023 - Full Event Recap

GITEX Global Dubai, 2023 - Full Event Recap

Genesys & AWS: Better Together

Genesys & AWS: Better Together

GITEX Global Dubai, 2023 - Day 3 Recap

GITEX Global Dubai, 2023 - Day 3 Recap

Nestle: Moving to the cloud for more capabilities and customer experience channels

Nestle: Moving to the cloud for more capabilities and customer experience channels

GITEX Global Dubai, 2023 - Day 2 Recap

GITEX Global Dubai, 2023 - Day 2 Recap

GITEX Global Dubai, 2023 - Day 1 Recap

GITEX Global Dubai, 2023 - Day 1 Recap

The power of change management in Members 1st migration to cloud

The power of change management in Members 1st migration to cloud

Genesys and Scuderia Ferrari Partnership

Genesys and Scuderia Ferrari Partnership

Electrolux Group: Creating personalized experiences with Genesys Predictive Engagement

Electrolux Group: Creating personalized experiences with Genesys Predictive Engagement

Journey Analytics: The tool behind Canadian Red Cross donor loyalty

Journey Analytics: The tool behind Canadian Red Cross donor loyalty

Genesys and Ferrari share a drive for innovation, teamwork, and performance

Genesys and Ferrari share a drive for innovation, teamwork, and performance

First Canadian Title: Innovating customer service with omnichannel capabilities

First Canadian Title: Innovating customer service with omnichannel capabilities

Teamwork and technology power performance for Genesys and Ferrari

Teamwork and technology power performance for Genesys and Ferrari

Genesys and Ferrari Hypercar: Innovation supercharges performance

Genesys and Ferrari Hypercar: Innovation supercharges performance

The information pathway road trip: Genesys Cloud CX reporting and analytics

The information pathway road trip: Genesys Cloud CX reporting and analytics

Genesys and Scuderia Ferrari: Driven by Experiences

Genesys and Scuderia Ferrari: Driven by Experiences

Lintelio: Enhance employee and customer experiences with composable CX

Lintelio: Enhance employee and customer experiences with composable CX

How cloud CX fits into the sustainability puzzle

How cloud CX fits into the sustainability puzzle

GoodLeap: Leveraging Genesys Cloud for growth, resilience and scalability

GoodLeap: Leveraging Genesys Cloud for growth, resilience and scalability

TechStyle: Personalizing shopping experiences with digital and artificial intelligence

TechStyle: Personalizing shopping experiences with digital and artificial intelligence

KPN: Personalizing customer experiences in mobile telecommunications

KPN: Personalizing customer experiences in mobile telecommunications

Nespresso: Creating a constant, seamless customer and employee experience

Nespresso: Creating a constant, seamless customer and employee experience

ジェネシスクラウドサービスWebセミナー「Genesys Cloud CXとAmazon Lex、Amazon Kendra連携で顧客対応ボットを高度化！」

ジェネシスクラウドサービスWebセミナー「Genesys Cloud CXとAmazon Lex、Amazon Kendra連携で顧客対応ボットを高度化！」

국내 CX 리딩 기업들의 공통된 선택 - 클라우드 컨택센터, Genesys Cloud CX

국내 CX 리딩 기업들의 공통된 선택 - 클라우드 컨택센터, Genesys Cloud CX

Genesys Cloud CX - Demo Interativa

Genesys Cloud CX - Demo Interativa

Building a culture employees love: Workforce engagement at O2E Brands

Building a culture employees love: Workforce engagement at O2E Brands

Genesys Cloud CX em Ação: Financial Services

Genesys Cloud CX em Ação: Financial Services

Genesys Cloud CX en Acción: Financial Services

Genesys Cloud CX en Acción: Financial Services

Genesys Cloud CX en Acción: Retail

Genesys Cloud CX en Acción: Retail

Genesys Cloud CX em Ação: Varejo

Genesys Cloud CX em Ação: Varejo

CX Thought Leadership - Mumbai Edition, jointly presented by Black Box

CX Thought Leadership - Mumbai Edition, jointly presented by Black Box

Empower Your Agents in Real Time with Genesys Agent Assist

Empower Your Agents in Real Time with Genesys Agent Assist

Employee Experience 3.0: a glimpse of the future

Employee Experience 3.0: a glimpse of the future

GENESYS G-Summit DACH 2023

GENESYS G-Summit DACH 2023

AI Ethics in the Evolution of Customer Experience

AI Ethics in the Evolution of Customer Experience

Webinar - La Evolución del CX en los Negocios - MIT Technology Review en Español & Genesys

Webinar - La Evolución del CX en los Negocios - MIT Technology Review en Español & Genesys

第12回CrewTube: CrewTube with Partner (Automation Anywhere 由井様)

第12回CrewTube: CrewTube with Partner (Automation Anywhere 由井様)

Rabobank: Pioneering conversational banking

Rabobank: Pioneering conversational banking

[AICC 2023] 제네시스코리아 - AI 컨택센터의 끝, 경험 오케스트레이션

[AICC 2023] 제네시스코리아 - AI 컨택센터의 끝, 경험 오케스트레이션

Genesys Cloud CX 소개

Genesys Cloud CX 소개

What to expect with your Genesys Cloud CX free trial

What to expect with your Genesys Cloud CX free trial

원활한 옴니채널 고객 여정을 지원하는 고객 경험 플랫폼

원활한 옴니채널 고객 여정을 지원하는 고객 경험 플랫폼

G-Summit DACH 2023 am 3. Mai 2023 in Berlin

G-Summit DACH 2023 am 3. Mai 2023 in Berlin

The love languages of customer engagement

The love languages of customer engagement

Make way, self-service. It’s time for digital empowerment

Make way, self-service. It’s time for digital empowerment

第11回CrewTube: CrewTube with Partner (G-Next 横治様)

第11回CrewTube: CrewTube with Partner (G-Next 横治様)

Histórias de sucesso do Partner Khomp

Histórias de sucesso do Partner Khomp

Histórias de sucesso do Partner Information Systems

Histórias de sucesso do Partner Information Systems

Histórias de sucesso do Partner Coddera

Histórias de sucesso do Partner Coddera

Histórias de sucesso do Partner AudioCodes

Histórias de sucesso do Partner AudioCodes

Historias de éxito del Partner Sixbell

Historias de éxito del Partner Sixbell

Historias de éxito del Partner Vonage

Historias de éxito del Partner Vonage

Historias de éxito del Partner AudioCodes

Historias de éxito del Partner AudioCodes

Historias de éxito del Partner ESMT

Historias de éxito del Partner ESMT

Historias de éxito del Partner GNS

Historias de éxito del Partner GNS

Historias de éxito del Partner eContact

Historias de éxito del Partner eContact

Historias de éxito del Crossnet

Historias de éxito del Crossnet

Historias de éxito del Information Systems

Historias de éxito del Information Systems

Historias de éxito del Mutant

Historias de éxito del Mutant

It's time to invest in digital empathy. Here's why.

It's time to invest in digital empathy. Here's why.

Too much training, not enough learning – transforming L&D in the contact center

Too much training, not enough learning – transforming L&D in the contact center

More than coders: Software engineers are leading the CX evolution

More than coders: Software engineers are leading the CX evolution

Gig CX: Pandemic pivot or long-term shift?

Gig CX: Pandemic pivot or long-term shift?

You Can Measure Empathy in CX. Here's How

You Can Measure Empathy in CX. Here's How

Introducing Genesys Cloud CX DE

Introducing Genesys Cloud CX DE

第10回CrewTube: CrewTube with Partner (Zendesk 冨永様)

第10回CrewTube: CrewTube with Partner (Zendesk 冨永様)

G Summit Benelux 7 December 2022 Genesys

G Summit Benelux 7 December 2022 Genesys

The technology behind customer smiles: Cover your customers with Genesys

The technology behind customer smiles: Cover your customers with Genesys

The technology behind customer smiles: Make your CX a piece of cake with Genesys

The technology behind customer smiles: Make your CX a piece of cake with Genesys

Blibli: Orchestrating a high-tech, high-touch online shopping experience

Blibli: Orchestrating a high-tech, high-touch online shopping experience

Genesys Conversational AI Explained

Genesys Conversational AI Explained

第９回CrewTube: Pointillistで社内の顧客データ活用、DXを推進！

第９回CrewTube: Pointillistで社内の顧客データ活用、DXを推進！

A Nossa Nuvem agora é Verde e Amarela!

A Nossa Nuvem agora é Verde e Amarela!

Genesys Cloud IA Experience

Genesys Cloud IA Experience

Genesys Cloud IA Experience

Genesys Cloud IA Experience

Genesys Cloud CX Interactive Demo Video

Genesys Cloud CX Interactive Demo Video

Genesys Cloud CX: Saúde #3

Genesys Cloud CX: Saúde #3

Genesys Cloud CX: Saúde #2

Genesys Cloud CX: Saúde #2

Genesys Cloud CX: Saúde #1

Genesys Cloud CX: Saúde #1

Genesys Cloud CX: Serviços #3

Genesys Cloud CX: Serviços #3

Genesys Cloud CX: Serviços #2

Genesys Cloud CX: Serviços #2

Genesys Cloud CX: Serviços #1

Genesys Cloud CX: Serviços #1

Genesys Cloud CX: Finanças #3

Genesys Cloud CX: Finanças #3

Genesys Cloud CX: Finanças #2

Genesys Cloud CX: Finanças #2

Genesys Cloud CX: Finanças #1

Genesys Cloud CX: Finanças #1

Genesys Cloud CX: Educação #3

Genesys Cloud CX: Educação #3

Genesys Cloud CX: Educação #2

Genesys Cloud CX: Educação #2

Genesys Cloud CX: Educação #1

Genesys Cloud CX: Educação #1

Automação x Orquestração

Automação x Orquestração

Os 4 Pilares da Empatia

Os 4 Pilares da Empatia

Genesys Cloud CX: Salud #3

Genesys Cloud CX: Salud #3

Genesys Cloud CX: Salud #2

Genesys Cloud CX: Salud #2

Genesys Cloud CX: Salud #1

Genesys Cloud CX: Salud #1

Genesys Cloud CX: Servicios #3

Genesys Cloud CX: Servicios #3

Genesys Cloud CX: Servicios #2

Genesys Cloud CX: Servicios #2

Genesys Cloud CX: Servicios #1

Genesys Cloud CX: Servicios #1

Genesys Cloud CX: Retail #3

Genesys Cloud CX: Retail #3

Genesys Cloud CX: Retail #2

Genesys Cloud CX: Retail #2

Genesys Cloud CX: Retail #1

Genesys Cloud CX: Retail #1

Genesys Cloud CX: Finanzas #3

Genesys Cloud CX: Finanzas #3

Genesys Cloud CX: Finanzas #2

Genesys Cloud CX: Finanzas #2

Genesys Cloud CX: Finanzas #1

Genesys Cloud CX: Finanzas #1

Genesys Cloud CX: Educación #3

Genesys Cloud CX: Educación #3

Genesys Cloud CX: Educación #2

Genesys Cloud CX: Educación #2

Genesys Cloud CX: Educación #1

Genesys Cloud CX: Educación #1

Automatización vs Orquestación

Automatización vs Orquestación

Genesys: Experience Orchestration Platform

Genesys: Experience Orchestration Platform

Genesys: Experience Orchestration Platform

Genesys: Experience Orchestration Platform

Los 4 Pilares de la Empatía

Los 4 Pilares de la Empatía

The Business of Human Impact: Genesys and Google Cloud Elevating the Digital Experience

The Business of Human Impact: Genesys and Google Cloud Elevating the Digital Experience

Microsoft, Genesys, Accenture: The Future of CX in Retail and Banking

Microsoft, Genesys, Accenture: The Future of CX in Retail and Banking

The Business of Human Impact - Genesys, Microsoft and Accenture Elevating the Customer Experience

The Business of Human Impact - Genesys, Microsoft and Accenture Elevating the Customer Experience

2022 Genesys Customer Innovation Awards Show

2022 Genesys Customer Innovation Awards Show

Genesys G-Summit Nordics & Baltics 2022

Genesys G-Summit Nordics & Baltics 2022

Super Human Service: Know your customers

Super Human Service: Know your customers

Bitkub: Integrated insights drive better CX and EX

Bitkub: Integrated insights drive better CX and EX

FMG: Building strong and prosperous rural communities through exceptional CX

FMG: Building strong and prosperous rural communities through exceptional CX

Evento de Lançamento da Nuvem Brasileira - Genesys Cloud CX

Evento de Lançamento da Nuvem Brasileira - Genesys Cloud CX

第8回CrewTube:　 Genesys G-Summit Japan 2022 振り返り

第8回CrewTube:　 Genesys G-Summit Japan 2022 振り返り

Empathy in Action Fireside Chat | Omdia

Empathy in Action Fireside Chat | Omdia

Humm Group: One company, one platform

Humm Group: One company, one platform

Tonik: Powering digital-first customer experiences

Tonik: Powering digital-first customer experiences

Empathy in Action Fireside Chat | IDC

Empathy in Action Fireside Chat | IDC

Genesys and Microsoft Extend CX Value Across The Enterprise

Genesys and Microsoft Extend CX Value Across The Enterprise

Découvrez ce qu'une Expérience Client Héroïque signifie

Découvrez ce qu'une Expérience Client Héroïque signifie

Routage Prédictif Alimenté par l'IA de Genesys

Routage Prédictif Alimenté par l'IA de Genesys

Tuhu: Driving Innovation for Enhanced Customer Satisfaction

Tuhu: Driving Innovation for Enhanced Customer Satisfaction

Xiaomi: Remarkable CX for a Global Audience

Xiaomi: Remarkable CX for a Global Audience

ジェネシス「G-Summit」ハイライト動画です！今年の見どころもチラっとお見せします！

ジェネシス「G-Summit」ハイライト動画です！今年の見どころもチラっとお見せします！

Super Human Service E' Basato su Tecnolologie Straordinarie

Super Human Service E' Basato su Tecnolologie Straordinarie

G-Summit Africa 2022

G-Summit Africa 2022

GENESYS G-SUMMIT NORDICS & BALTICS 2022

GENESYS G-SUMMIT NORDICS & BALTICS 2022

第7回CrewTube:　 Genesysのオンラインリソースを使いこなせ！

第7回CrewTube:　 Genesysのオンラインリソースを使いこなせ！

Your Potential is Waiting

Your Potential is Waiting

Your Potential is Waiting: Learn about our work culture

Your Potential is Waiting: Learn about our work culture

Genesys G-Summit DACH 2022

Genesys G-Summit DACH 2022

Be the one who creates their dream job

Be the one who creates their dream job

Genesys DX™️

Genesys DX™️

GENESYS G-SUMMIT AFRICA 2022

GENESYS G-SUMMIT AFRICA 2022

EInladung zum G Summit DACH 2022

EInladung zum G Summit DACH 2022

Einladung G-Summit DACH 2022

Einladung G-Summit DACH 2022

第６回CrewTube: Genesysのパートナーエコシステムご紹介

第６回CrewTube: Genesysのパートナーエコシステムご紹介

Genesys Partner Theater: Build integrated experiences with Genesys and Google Cloud

Genesys Partner Theater: Build integrated experiences with Genesys and Google Cloud

Genesys Partner Theater: Deliver personalized experiences your customer will love

Genesys Partner Theater: Deliver personalized experiences your customer will love

Genesys Partner Theater: Exceeding customer expectations through technology transformation

Genesys Partner Theater: Exceeding customer expectations through technology transformation

O Cenário da Customer Experience - Evento On Demand - 6 de abril, 2022

O Cenário da Customer Experience - Evento On Demand - 6 de abril, 2022

El Estado del Customer Experience - Priorizando la lealtad y la confianza del consumidor

El Estado del Customer Experience - Priorizando la lealtad y la confianza del consumidor

Get more control, flexibility and choice with voice services

Get more control, flexibility and choice with voice services

Build personal, real-time connections with Genesys Cloud Web Messaging

Build personal, real-time connections with Genesys Cloud Web Messaging

El Estado del Customer Experience - Sea parte del futuro de CX

El Estado del Customer Experience - Sea parte del futuro de CX

Construisez une Culture que vos Conseillers à Distance Aimeront

Construisez une Culture que vos Conseillers à Distance Aimeront

Choisissez Genesys Cloud CX, le Centre de Contact Cloud Tout-en-un

Choisissez Genesys Cloud CX, le Centre de Contact Cloud Tout-en-un

L’Expérience Client Omnicanal avec Genesys Cloud CX

L’Expérience Client Omnicanal avec Genesys Cloud CX

Genesys Partner Theater at Enterprise Connect 2022 | Tuesday, March 22, 2022

Genesys Partner Theater at Enterprise Connect 2022 | Tuesday, March 22, 2022

O Cenário da Customer Experience - Faça parte do futuro da CX

O Cenário da Customer Experience - Faça parte do futuro da CX

Genesys Partner Theater at Enterprise Connect 2022 | Monday, March 21, 2022

Genesys Partner Theater at Enterprise Connect 2022 | Monday, March 21, 2022

Service NSW: A success story of delivering empathy at scale

Service NSW: A success story of delivering empathy at scale

Super Human Service: Genesys creates a new customer and employee experience

Super Human Service: Genesys creates a new customer and employee experience

Tokopedia: Leading with Customer Experience

Tokopedia: Leading with Customer Experience

Customer experience platform enabling seamless omnichannel customer journeys

Customer experience platform enabling seamless omnichannel customer journeys

L’Esperienza Omnicanale con Genesys

L’Esperienza Omnicanale con Genesys

Metergy: Taking the Contact Center Home

Metergy: Taking the Contact Center Home

Genesys Cloud CX

Genesys Cloud CX

È il momento del Super Human Service

È il momento del Super Human Service

2021 Genesys G Summit DACH

2021 Genesys G Summit DACH

The technology behind customer smiles: Get your CX up and running with Genesys.

The technology behind customer smiles: Get your CX up and running with Genesys.

Porque Facilitar a Vida das Pessoas é o Melhor Caminho para Os Negócios”

Porque Facilitar a Vida das Pessoas é o Melhor Caminho para Os Negócios”

“Existe o Novo Consumidor? O Que Vem Mudando ao Atender Audiências Novas?”

“Existe o Novo Consumidor? O Que Vem Mudando ao Atender Audiências Novas?”

A Jornada dos Clientes no Varejo, Inovações e Tendências

A Jornada dos Clientes no Varejo, Inovações e Tendências

Empatia e Canais Digitais: Como o Toque Humano se encaixa nessa Estratégia?

Empatia e Canais Digitais: Como o Toque Humano se encaixa nessa Estratégia?

A Experiência do Cliente – Assessment

A Experiência do Cliente – Assessment

ジェネシス×都築電気ジョイントWebセミナー「コンタクトセンター在宅化の壁に挑む！」

ジェネシス×都築電気ジョイントWebセミナー「コンタクトセンター在宅化の壁に挑む！」

Entenda o significado de proporcionar um Serviço Super Humano

Entenda o significado de proporcionar um Serviço Super Humano

Conozca lo que requiere el Servicio Súper Humano

Conozca lo que requiere el Servicio Súper Humano

시민을 위한 Super Human Service

시민을 위한 Super Human Service