Канал: SOCAP International

2023 Fall Symposium Tailgate Party

2023 Fall Symposium Tailgate Party

Join us at the 2023 SOCAP Fall Symposium

Join us at the 2023 SOCAP Fall Symposium

Nominate a CX Star for a SOCAP Impact Award

Nominate a CX Star for a SOCAP Impact Award

SOCAP Indy opening keynote speaker - Tia Graham

SOCAP Indy opening keynote speaker - Tia Graham

Christina Self Symposium Testimonial

Christina Self Symposium Testimonial

Sylvie Di Giusto SOCAP Spring Promo

Sylvie Di Giusto SOCAP Spring Promo

Dan Gingiss SOCAP Promo Video

Dan Gingiss SOCAP Promo Video

SOCAP Through the Years slideshow

SOCAP Through the Years slideshow

SOCAP 2021 Symposium Snapshot

SOCAP 2021 Symposium Snapshot

CX Journey Mapping Part 2

CX Journey Mapping Part 2

How To Renew Your SOCAP Membership

How To Renew Your SOCAP Membership

SOCAP's Emerging Horizons Oct 17-19, 2021

SOCAP's Emerging Horizons Oct 17-19, 2021

Note from Lisa Diehl

Note from Lisa Diehl

Why you should be a member of SOCAP International - 2019

Why you should be a member of SOCAP International - 2019

What is Innovation?

What is Innovation?

Moving at the Speed of Innovation: SOCAP's 2017 Annual Conference, October 22-25 in San Diego, CA!

Moving at the Speed of Innovation: SOCAP's 2017 Annual Conference, October 22-25 in San Diego, CA!

SOCAP Keynote: Tamara Kleinberg

SOCAP Keynote: Tamara Kleinberg

How to Write to Customers in Your Company s Brand Voice

Elements of Effective Customer Engagement

Elements of Effective Customer Engagement

Training Now! Best Practices for Updating Your Training for Faster Learning

Training Now! Best Practices for Updating Your Training for Faster Learning

Creating and Executing Customer Experience Strategies for Any Business

Creating and Executing Customer Experience Strategies for Any Business

Tools for Reporting Basics

Tools for Reporting Basics

SOCAP's 2017 Data Reporting Workshop, June 20-21 in Chicago, IL

SOCAP's 2017 Data Reporting Workshop, June 20-21 in Chicago, IL

SOCAP's 2017 Annual Conference - Call For Session Proposals

SOCAP's 2017 Annual Conference - Call For Session Proposals

Social Customer Care Certificate Program

Social Customer Care Certificate Program

SOCAP's 2017 Symposium

SOCAP's 2017 Symposium

SOCAP's 2017 Executive Summit

SOCAP's 2017 Executive Summit

Core Contact Center Management for Customer Care Professionals

Core Contact Center Management for Customer Care Professionals

Renew by January 31!

Renew by January 31!

SOCAP's 2017 Symposium - Call For Session Proposals

SOCAP's 2017 Symposium - Call For Session Proposals

Happy Holidays from SOCAP!

Happy Holidays from SOCAP!

SOCAP Membership

SOCAP Membership

Why are you a SOCAP Member?

Why are you a SOCAP Member?

Shelley Elkins - Why you love the SOCAP experience

Shelley Elkins - Why you love the SOCAP experience

Mike D'Alessandro - Favorite Thing About SOCAP

Mike D'Alessandro - Favorite Thing About SOCAP

Kim McMiller & Ken Gary - Favorite Thing About SOCAP?

Kim McMiller & Ken Gary - Favorite Thing About SOCAP?

Andy Begnoche - Favorite thing about SOCAP's Conferences?

Andy Begnoche - Favorite thing about SOCAP's Conferences?

Matt Wheatley - Why do you love SOCAP?

Matt Wheatley - Why do you love SOCAP?

Marie Shubin - Why do you love SOCAP?

Marie Shubin - Why do you love SOCAP?

Pat Nicholson - Why do you love SOCAP?

Pat Nicholson - Why do you love SOCAP?

Kelly Kempf - Favorite Thing About SOCAP

Kelly Kempf - Favorite Thing About SOCAP

Mike Boudreau - What do you like about SOCAP?

Mike Boudreau - What do you like about SOCAP?

Jason Dichter - What's Your Favorite Thing About SOCAP?

Jason Dichter - What's Your Favorite Thing About SOCAP?

Carlos Suarez - Why do you love SOCAP?

Carlos Suarez - Why do you love SOCAP?

Liz Dunn - Why you love SOCAP?

Liz Dunn - Why you love SOCAP?

Cindy Fritton - What's the best thing about SOCAP?

Cindy Fritton - What's the best thing about SOCAP?

Chris Wallace - What is your favorite thing about the SOCAP community?

Chris Wallace - What is your favorite thing about the SOCAP community?

SOCAP's 2016 Annual Conference

SOCAP's 2016 Annual Conference

Message from Keynote Speaker - Aaron Dignan

Message from Keynote Speaker - Aaron Dignan

Check out this new Conference message!

Check out this new Conference message!

Video Contest - SOCAP's 2016 Annual Conference

Video Contest - SOCAP's 2016 Annual Conference

SOCAP's 2016 Symposium

SOCAP's 2016 Symposium

SOCAP Online Assessment Tool - Customer Engagement Framework

SOCAP Online Assessment Tool - Customer Engagement Framework

Happy Holidays from SOCAP International!

Happy Holidays from SOCAP International!

Maximize Your SOCAP Experience

Maximize Your SOCAP Experience

SOCAP Community

SOCAP Community

The SOCAP Experience

The SOCAP Experience

Customer Care Industry Challenges

Customer Care Industry Challenges

Message from Pete Blackshaw - Nestle

Message from Pete Blackshaw - Nestle

SOCAP 2015 Annual Conference - Recap

SOCAP 2015 Annual Conference - Recap

SOCAP's 2015 Annual Conference

SOCAP's 2015 Annual Conference

SOCAP's Annual Conference

SOCAP's Annual Conference

SOCAP 2015 Executive Summit Preview - Scott Klososky

SOCAP 2015 Executive Summit Preview - Scott Klososky

SOCAP 2015 Symposium

SOCAP 2015 Symposium

SOCAP 2015 Symposium

SOCAP 2015 Symposium

President's Remarks: Announcing the Redesigned SOCAP.org!

President's Remarks: Announcing the Redesigned SOCAP.org!

SOCAP Documentary: Evolution of Customer Care Engagement (FULL)

SOCAP Documentary: Evolution of Customer Care Engagement (FULL)

SOCAP International's Customer Engagement Framework

SOCAP International's Customer Engagement Framework

SOCAP 2013 Executive Retreat

SOCAP 2013 Executive Retreat

Happy Holidays from SOCAP International

Happy Holidays from SOCAP International

Sneak Peek at the SOCAP 2013 Symposium

Sneak Peek at the SOCAP 2013 Symposium

Tom Asher, SunRun | Symposium Sound-Off, sponsored by Astute Solutions

Tom Asher, SunRun | Symposium Sound-Off, sponsored by Astute Solutions

Matt Cockell, 24-7 Intouch | Symposium Sound-Off, sponsored by Astute Solutions

Matt Cockell, 24-7 Intouch | Symposium Sound-Off, sponsored by Astute Solutions

Linnea Johnson, Unilever | Symposium Sound-Off, sponsored by Astute Solutions

Linnea Johnson, Unilever | Symposium Sound-Off, sponsored by Astute Solutions

Lisa Oswald, Travelzoo | Symposium Sound-Off, sponsored by Astute Solutions

Lisa Oswald, Travelzoo | Symposium Sound-Off, sponsored by Astute Solutions

Matt Sanders, Hyatt Hotels & Resorts | Symposium Sound-Off, sponsored by Astute Solutions

Matt Sanders, Hyatt Hotels & Resorts | Symposium Sound-Off, sponsored by Astute Solutions

Michelle Mitchell, IHG | Symposium Sound-Off, sponsored by Astute Solutions

Michelle Mitchell, IHG | Symposium Sound-Off, sponsored by Astute Solutions

Annie Gwin, SOPC | Symposium Sound-Off, sponsored by Astute Solutions

Annie Gwin, SOPC | Symposium Sound-Off, sponsored by Astute Solutions

Carla Baynard, Telerx | Symposium Sound-Off, sponsored by Astute Solutions

Carla Baynard, Telerx | Symposium Sound-Off, sponsored by Astute Solutions

Lorraine Avery, Associated Bank |Symposium Sound-Off, sponsored by Astute Solutions

Lorraine Avery, Associated Bank |Symposium Sound-Off, sponsored by Astute Solutions

Matthew D'Uva, SOCAP Int'l | Symposium Sound-Off, sponsored by Astute Solutions

Matthew D'Uva, SOCAP Int'l | Symposium Sound-Off, sponsored by Astute Solutions

Gabe Zichermann, "The Gamification Revolution" | Symposium Sound-Off, sponsored by Astute Solutions

Gabe Zichermann, "The Gamification Revolution" | Symposium Sound-Off, sponsored by Astute Solutions

A Community Connected: Customer Relationship Experts

A Community Connected: Customer Relationship Experts

SOCAP International 2013 Annual Conference - Why Should I Attend?

SOCAP International 2013 Annual Conference - Why Should I Attend?

SOCAP Annual Golf Tournament

SOCAP Annual Golf Tournament

SOCAP 2013 Annual Conference

SOCAP 2013 Annual Conference

Happy Holidays from SOCAP International

Happy Holidays from SOCAP International

Evolution of Customer Care Engagement - Part I

Evolution of Customer Care Engagement - Part I

Evolution of Customer Care Engagement Part II

Evolution of Customer Care Engagement Part II

SOCAP's 2014 Symposium

SOCAP's 2014 Symposium

SOCAP 2014 Annual Conference

SOCAP 2014 Annual Conference

SOCAP 2014 Annual Conference

SOCAP 2014 Annual Conference