Канал: CX Central

10 Traits of Amazing Call Centre Team Leaders

10 Traits of Amazing Call Centre Team Leaders

Alan McGirvan Podcast

Alan McGirvan Podcast

How to add your business to the CX Directory

How to add your business to the CX Directory

Contact Centre Management Mythbusters Pt2

Contact Centre Management Mythbusters Pt2

How to claim your business

How to claim your business

15 Essential Habits of Successful Team Leaders

15 Essential Habits of Successful Team Leaders

Everything you need to know about call centre headsets

Everything you need to know about call centre headsets

About the CX Industry Events Calendar

About the CX Industry Events Calendar

How Search Tags Work

How Search Tags Work

2021 Business Directory Overview

2021 Business Directory Overview

5 Contact Centre Team Leader Myths Debunked

5 Contact Centre Team Leader Myths Debunked

Taking Aussie Tech to the World

Taking Aussie Tech to the World

Contact Centre Mythbusters Part 1

Contact Centre Mythbusters Part 1

Contact Centre Management Fundamentals Course Overview

Contact Centre Management Fundamentals Course Overview

Talking Customer Experience (CX) with Daniel Ord

Talking Customer Experience (CX) with Daniel Ord

Interview with Marc Carriere

Interview with Marc Carriere

Intro to CX online course overview

Intro to CX online course overview

Managing Difficult Customers & Situations Course Overview

Managing Difficult Customers & Situations Course Overview

Interview with Maksim Lukascuk

Interview with Maksim Lukascuk

Interview with Julien Rio

Interview with Julien Rio

B2B Outbound Sales course

B2B Outbound Sales course

Interview with Amy Gibson, Manager of Customer Engagement for BaptistCare.

Interview with Amy Gibson, Manager of Customer Engagement for BaptistCare.

Inbound Sales Professional Overview

Inbound Sales Professional Overview

Managing Difficult Customers Course Overview

Managing Difficult Customers Course Overview

Leadership Fundamentals Course

Leadership Fundamentals Course

Behind the scenes - Virtual Presentation

Behind the scenes - Virtual Presentation

Knowledge Management Systems with Brad Shaw, Managing Director, livepro

Knowledge Management Systems with Brad Shaw, Managing Director, livepro

Learn all about the CCXP (Certified Customer Experience Professional) accreditation.

Learn all about the CCXP (Certified Customer Experience Professional) accreditation.

$BPO\Outsourcing through COVID and beyond$

BPO\Outsourcing through COVID and beyond

Grade of Service

Grade of Service

Call Centre Quality Assessments

Call Centre Quality Assessments

Contact Centre Manager Fundamentals Course 2019

Contact Centre Manager Fundamentals Course 2019

Attrition in call centres

Attrition in call centres

Side by Side Coaching

Side by Side Coaching

Workplace Trivia Games

Workplace Trivia Games

Digital Disruption is a myth!

Digital Disruption is a myth!

Call Centre Agent Metrics

Call Centre Agent Metrics

CX Connect Smart Sourcing for Businesses

CX Connect Smart Sourcing for Businesses