Канал: Healthcare Experience Foundation

Technology’s New Role in Fighting #Healthcare Worker Burnout

Technology’s New Role in Fighting #Healthcare Worker Burnout

Technology’s Evolving Role in Improving Patient Experiences

Technology’s Evolving Role in Improving Patient Experiences

Inclusive Healthcare Leadership: Why Dignity, Respect, and Language Matters

Inclusive Healthcare Leadership: Why Dignity, Respect, and Language Matters

Busting the Myths of Healthcare Coaching

Busting the Myths of Healthcare Coaching

Coaching’s Measurable Impact On Improving Patient Experiences

Coaching’s Measurable Impact On Improving Patient Experiences

Healthcare Leadership and Moving from Colleague to “Boss”

Healthcare Leadership and Moving from Colleague to “Boss”

Cultural Inclusion Training in Healthcare

Cultural Inclusion Training in Healthcare

The Tangible Benefits of Cultural Inclusion Training in Healthcare

The Tangible Benefits of Cultural Inclusion Training in Healthcare

Navigating The Important Future HCAHPS Survey Changes

Navigating The Important Future HCAHPS Survey Changes

An Unwavering Mission to Empower All Patients

An Unwavering Mission to Empower All Patients

"To Receive and Deliver the Best Patient Care"

"To Receive and Deliver the Best Patient Care"

Strong Relationship Rounding in #Healthcare

Strong Relationship Rounding in #Healthcare

Healthcare Relationship Rounding Certificate Program

Healthcare Relationship Rounding Certificate Program

Why Healthcare Needs a New Approach to Relationship Rounding

Why Healthcare Needs a New Approach to Relationship Rounding

Without Patient Safety There Cannot Be Quality

Without Patient Safety There Cannot Be Quality

Including All Voices in Patient Safety

Including All Voices in Patient Safety

What Physician Leaders Need to Learn Now

What Physician Leaders Need to Learn Now

Improving Doctor/C-Suite Communication to Advance Patient Care

Improving Doctor/C-Suite Communication to Advance Patient Care

Why Doctors Struggle with Leadership

Why Doctors Struggle with Leadership

Overcoming the Inherent Challenges of Physician Leadership

Overcoming the Inherent Challenges of Physician Leadership

Best Advice Ever for Healthcare Leaders

Best Advice Ever for Healthcare Leaders

How to Best Lead with Authenticity in Healthcare

How to Best Lead with Authenticity in Healthcare

Self-Compassion and Empathy’s Vital Role in Building Healthcare Leaders

Self-Compassion and Empathy’s Vital Role in Building Healthcare Leaders

Code Switching's Impact on "Belonging" in Healthcare

Code Switching's Impact on "Belonging" in Healthcare

Healthcare Workers Cant Give What They Don't Have

Healthcare Workers Cant Give What They Don't Have

Building a Workplace Culture of Belonging in Healthcare

Building a Workplace Culture of Belonging in Healthcare

Emotional Intelligence to Promote Inclusive Healthcare Leadership

Emotional Intelligence to Promote Inclusive Healthcare Leadership

Most Important Thing Doctors Do | #communication

Most Important Thing Doctors Do | #communication

The Medical Professionalism Questions That Need to Be Addressed

The Medical Professionalism Questions That Need to Be Addressed

How to Listen to Patients Better

How to Listen to Patients Better

Healing Patients Better by Listening to Uncover Their Deepest Needs

Healing Patients Better by Listening to Uncover Their Deepest Needs

Putting into Practice DEI Training in Healthcare

Putting into Practice DEI Training in Healthcare

A.I. and Health Literacy for Patients

A.I. and Health Literacy for Patients

Health Literacy for Patients is Vital

Health Literacy for Patients is Vital

Health Literacy for Patients in the Age of A.I.

Health Literacy for Patients in the Age of A.I.

Finding Joy as a Healthcare Worker

Finding Joy as a Healthcare Worker

Leading for Healthcare Experience Excellence

Leading for Healthcare Experience Excellence

Defining Authentic Leadership in Healthcare

Defining Authentic Leadership in Healthcare

3 Essential Qualities for Emerging Healthcare Leaders

3 Essential Qualities for Emerging Healthcare Leaders

Inclusive Healthcare Leadership is Key

Inclusive Healthcare Leadership is Key

What Leading with Inclusivity Means in Healthcare

What Leading with Inclusivity Means in Healthcare

Pricing Transparency in Healthcare

Pricing Transparency in Healthcare

A Five-Star Hospitality Mindset for Service Excellence in Healthcare

A Five-Star Hospitality Mindset for Service Excellence in Healthcare

Unique Way Doctor Learned to Teach Patients

Unique Way Doctor Learned to Teach Patients

Doctor Went from Public Speaking Fears to Ted Talks!

Doctor Went from Public Speaking Fears to Ted Talks!

How a Doctor Overcame Public Speaking Fears to Better Serve Patients

How a Doctor Overcame Public Speaking Fears to Better Serve Patients

The Healthcare Experience (HX) Academy for Excellent Patient Encounters

The Healthcare Experience (HX) Academy for Excellent Patient Encounters

Chart Wars and Bias: Ensuring Equitable Healthcare Practices

Chart Wars and Bias: Ensuring Equitable Healthcare Practices

What Cultural Humility Means in Practice for Healthcare Leaders

What Cultural Humility Means in Practice for Healthcare Leaders

Building Health Equity Starts Here

Building Health Equity Starts Here

When The Right Mentor Changes Your Life

When The Right Mentor Changes Your Life

The Power of Gratitude in Changing Your Life

The Power of Gratitude in Changing Your Life

The Keys to a More Inclusive Healthcare System

The Keys to a More Inclusive Healthcare System

Building Implicit Bias Awareness for Healthcare Leaders

Building Implicit Bias Awareness for Healthcare Leaders

The Board's Role in Elevating Healthcare Experiences

The Board's Role in Elevating Healthcare Experiences

How Governing Boards Can Drive Excellent Healthcare Experiences

How Governing Boards Can Drive Excellent Healthcare Experiences

How Medical Scribes Drive Excellent Patient Experiences

How Medical Scribes Drive Excellent Patient Experiences

This is What a Healthcare Coach Does!

This is What a Healthcare Coach Does!

From Burnout to Brilliance: Finding the Right Coach in Healthcare

From Burnout to Brilliance: Finding the Right Coach in Healthcare

Words Matter in Patient Care

Words Matter in Patient Care

Honesty and Grace Goes a Long Way in Patient Care

Honesty and Grace Goes a Long Way in Patient Care

Enhancing Patient Experiences through Self-Reflection on Language and Demeanor

Enhancing Patient Experiences through Self-Reflection on Language and Demeanor

Message of Hope to Healthcare Workers

Message of Hope to Healthcare Workers

How a Coaching Mindset Empowers Healthcare Leaders and Teams

How a Coaching Mindset Empowers Healthcare Leaders and Teams

How Body Language is Crucial in Patient Care, Bedside Manner

How Body Language is Crucial in Patient Care, Bedside Manner

Actively Listening to Patients & Creating Better Outcomes

Actively Listening to Patients & Creating Better Outcomes

Communicating with Suicidal Patients to Provide Hope

Communicating with Suicidal Patients to Provide Hope

How Listening to Patients with Empathy Saves Lives

How Listening to Patients with Empathy Saves Lives

The Lifesaving Power of Listening to Patients with Empathy

The Lifesaving Power of Listening to Patients with Empathy

Practicing Gratitude for Effective Healthcare Leadership

Practicing Gratitude for Effective Healthcare Leadership

Coaching and Teamwork Creates The Best Patient Care

Coaching and Teamwork Creates The Best Patient Care

Having a Healthcare Coach Truly Makes a Difference

Having a Healthcare Coach Truly Makes a Difference

How Healthcare Coaching Differs from Consulting

How Healthcare Coaching Differs from Consulting

Coaching + Teamwork = Excellent Patient Experiences

Coaching + Teamwork = Excellent Patient Experiences

Why Everyone in Healthcare Needs a Coach

Why Everyone in Healthcare Needs a Coach

What it Takes to Elevate Healthcare Leaders through Coaching

What it Takes to Elevate Healthcare Leaders through Coaching

Every Healthcare Leader Needs to Be About This...

Every Healthcare Leader Needs to Be About This...

Addressing Nurse Staffing Issues (on a Tight Budget)

Addressing Nurse Staffing Issues (on a Tight Budget)

Many Ways to Support Nurses & Keep Them Happy!

Many Ways to Support Nurses & Keep Them Happy!

CNO Talks Being Flexible with Nurses' Scheduling

CNO Talks Being Flexible with Nurses' Scheduling

What a 4-Day Work Week for Nurses Looks Like

What a 4-Day Work Week for Nurses Looks Like

How to Retain Great Nurses

How to Retain Great Nurses

What Patient Experience Data Has Revealed Since the Pandemic Started

What Patient Experience Data Has Revealed Since the Pandemic Started

All Good Things Come from the Patient Experience

All Good Things Come from the Patient Experience

What "Mystery Shopping" the Patient Experience Entails!

What "Mystery Shopping" the Patient Experience Entails!

How a Doctor's "Soft Skills" Improve Outcomes

How a Doctor's "Soft Skills" Improve Outcomes

What I Learned Mystery Shopping the Patient Experience

What I Learned Mystery Shopping the Patient Experience

Compassion Is Not About Being "Weak" or "Nice"

Compassion Is Not About Being "Weak" or "Nice"

How to Stop Healthcare Workers From Leaving

How to Stop Healthcare Workers From Leaving

Showing Compassion in Healthcare ENERGIZES You

Showing Compassion in Healthcare ENERGIZES You

Getting to the Heart of What Healthcare Workers Want to Achieve

Getting to the Heart of What Healthcare Workers Want to Achieve

Fighting Healthcare Worker Burnout with Compassion

Fighting Healthcare Worker Burnout with Compassion

What Compassionate Healthcare Leadership Needs to Look Like

What Compassionate Healthcare Leadership Needs to Look Like

Leading with Compassion: A Guide to Effective Healthcare Leadership

Leading with Compassion: A Guide to Effective Healthcare Leadership

Thriving Strategies for Subsidiary Boards in Today's Healthcare Systems

Thriving Strategies for Subsidiary Boards in Today's Healthcare Systems

Keys to Effective Subsidiary Board Governance in Healthcare

Keys to Effective Subsidiary Board Governance in Healthcare

Unlocking the Strategic Potential of Subsidiary Boards in Healthcare

Unlocking the Strategic Potential of Subsidiary Boards in Healthcare

Diversity is Not Just the Things We See #DEIProgram #DEI

Diversity is Not Just the Things We See #DEIProgram #DEI

Building a Skill Set for a More Inclusive Work Environment with Bintou Susso, CPHQ

Building a Skill Set for a More Inclusive Work Environment with Bintou Susso, CPHQ

Problems with Telehealth When It Comes to Doctor-Patient Communication

Problems with Telehealth When It Comes to Doctor-Patient Communication

NYC ER Doctor Talks Bringing Calm to Unruly Patients

NYC ER Doctor Talks Bringing Calm to Unruly Patients

How To Defuse an Agitated Patient in Healthcare

How To Defuse an Agitated Patient in Healthcare

Communication as The Key to Everything in Patient Care

Communication as The Key to Everything in Patient Care

NYC E.R. Doctor Talks Removing Communication Barriers with Patients

NYC E.R. Doctor Talks Removing Communication Barriers with Patients

Learning Comedy Improv to Improve HCAHPS Scores

Learning Comedy Improv to Improve HCAHPS Scores

Importance of Cultural Humility in Becoming Bias Aware | Healthcare

Importance of Cultural Humility in Becoming Bias Aware | Healthcare

Why Introverts Can THRIVE at #Comedy Improv

Why Introverts Can THRIVE at #Comedy Improv

Bias Aware Coaching for Building Inclusive Healthcare Leadership

Bias Aware Coaching for Building Inclusive Healthcare Leadership

Practicing Improv Helps Doctor Build Empathy with Patients

Practicing Improv Helps Doctor Build Empathy with Patients

How Improv Comedy Helps Doctors Listen Better

How Improv Comedy Helps Doctors Listen Better

Doctor Talks Comedy Improv Skills for Making Connections with Patients

Doctor Talks Comedy Improv Skills for Making Connections with Patients

Doctor on Learning #Improv Comedy to Fight #Burnout!

Doctor on Learning #Improv Comedy to Fight #Burnout!

How Comedy Improv Skills Enhance Doctor/Patient Communication

How Comedy Improv Skills Enhance Doctor/Patient Communication

How Volunteers Elevate the Patient Experience

How Volunteers Elevate the Patient Experience

Doctor Talks Dealing with Extreme Physician Burnout

Doctor Talks Dealing with Extreme Physician Burnout

Exploring Root Causes of Healthcare Worker Burnout

Exploring Root Causes of Healthcare Worker Burnout

The Solution to Burnout Can't Be to Quit Medicine

The Solution to Burnout Can't Be to Quit Medicine

Best Ways to Address Physician Burnout

Best Ways to Address Physician Burnout

Why Confronting Physician Burnout Head-On Matters

Why Confronting Physician Burnout Head-On Matters

Seinfeld's Danny Woodburn Talks Origins of "Mickey" Character

Seinfeld's Danny Woodburn Talks Origins of "Mickey" Character

#Seinfeld Actor on Correcting Larry David | #DannyWoodburn #Mickey

#Seinfeld Actor on Correcting Larry David | #DannyWoodburn #Mickey

Embracing Disability Rights to Make a Lasting Change with Actor/Activist Danny Woodburn

Embracing Disability Rights to Make a Lasting Change with Actor/Activist Danny Woodburn

Back to Basics: Relationship Rounding to Drive Outcomes

Back to Basics: Relationship Rounding to Drive Outcomes

Building Trust with Patients By Managing Their Expectations

Building Trust with Patients By Managing Their Expectations

Listening to Patients with Empathy

Listening to Patients with Empathy

A Guide to Managing your Patients’ Expectations

A Guide to Managing your Patients’ Expectations

Patient Experience Differences in the USA vs Australia

Patient Experience Differences in the USA vs Australia

Delivering Great Patient Experiences in Both Australia and the U.S.

Delivering Great Patient Experiences in Both Australia and the U.S.

Highly Reliable Patient Communication Starts with CARES™

Highly Reliable Patient Communication Starts with CARES™

Dr. Henry Buchwald Discusses His New Book "Healthcare Upside Down"

Dr. Henry Buchwald Discusses His New Book "Healthcare Upside Down"

Why Healthcare Workers Should Seek Help When Depressed #burnout

Why Healthcare Workers Should Seek Help When Depressed #burnout

Driving Excellent Patient Experiences by Improving the "Little Things"

Driving Excellent Patient Experiences by Improving the "Little Things"

What "Patient Trust" Should Look Like EVERYTIME

What "Patient Trust" Should Look Like EVERYTIME

Why Trust is Lacking with Doctors and Healthcare Workers

Why Trust is Lacking with Doctors and Healthcare Workers

The Undeniable Keys to Building Trust with Patients

The Undeniable Keys to Building Trust with Patients

When Poor Communication Leads to a Negative Patient Consequence

When Poor Communication Leads to a Negative Patient Consequence

Why Plain Language Matters When Communicating with Patients!

Why Plain Language Matters When Communicating with Patients!

The Power of Health Literacy and Improving the Environment for Patients

The Power of Health Literacy and Improving the Environment for Patients

Advice for Sharing Bad News with Patients & Families

Advice for Sharing Bad News with Patients & Families

Navigating Difficult Conversations with Patients and Families

Navigating Difficult Conversations with Patients and Families

How Health Equity Work Elevates the Patient Experience

How Health Equity Work Elevates the Patient Experience

Reducing Healthcare Disparities and Elevating the Patient Experience

Reducing Healthcare Disparities and Elevating the Patient Experience

Healthcare Experience Matters 100th Episode Celebration!

Healthcare Experience Matters 100th Episode Celebration!

Powerhouse Strategies for Physician Onboarding and Retention

Powerhouse Strategies for Physician Onboarding and Retention

How Employee Disengagement Causes Major Healthcare Problems

How Employee Disengagement Causes Major Healthcare Problems

Building a Culture of Engagement to Drive Healthcare Excellence | Podcast

Building a Culture of Engagement to Drive Healthcare Excellence | Podcast

Creating a High-Functioning Board in Healthcare #Leadership

Creating a High-Functioning Board in Healthcare #Leadership

Navigating the Complexities of Healthcare and Insights for Leadership

Navigating the Complexities of Healthcare and Insights for Leadership

Why Leading with COMPASSION in Healthcare Matters

Why Leading with COMPASSION in Healthcare Matters

Unlocking the Secrets of Compassionate Leadership in Healthcare

Unlocking the Secrets of Compassionate Leadership in Healthcare

How Having a Coach Helps Those Working in Healthcare

How Having a Coach Helps Those Working in Healthcare

The Importance of Coaching in Healthcare with Dr. Rob Minkes

The Importance of Coaching in Healthcare with Dr. Rob Minkes

How Burnout Can Cause Nurses to Feel a Loss of Purpose #shorts

How Burnout Can Cause Nurses to Feel a Loss of Purpose #shorts

Strategies for Overcoming Nurse Burnout | Podcast

Strategies for Overcoming Nurse Burnout | Podcast

Upstream Solutions for Resident, Faculty, and Physician Development

Upstream Solutions for Resident, Faculty, and Physician Development

We Must Address the Lack of Civility in Health Care #shorts

We Must Address the Lack of Civility in Health Care #shorts

The Problem with a Lack of Civility in Health Care

The Problem with a Lack of Civility in Health Care

Advice on How and Why to Write a Book #Shorts #Healthcare #Podcast

Advice on How and Why to Write a Book #Shorts #Healthcare #Podcast

"Believe in the Journey of Your Dreams" with author Lara Burnside

"Believe in the Journey of Your Dreams" with author Lara Burnside

How to Deliver Great Patient Experiences in Tough Spots #Shorts

How to Deliver Great Patient Experiences in Tough Spots #Shorts

Why The Patient Experience Matters with Michelle "Missy" Moorhead, MSN

Why The Patient Experience Matters with Michelle "Missy" Moorhead, MSN

Addressing Healthcare Burnout and Retention Through Leadership

Addressing Healthcare Burnout and Retention Through Leadership

Advice for Introverts: Healthcare Leadership #shorts

Advice for Introverts: Healthcare Leadership #shorts

The Value of Social Intelligence in Healthcare Leadership

The Value of Social Intelligence in Healthcare Leadership

Volunteering and Aid Work Fights Burnout in Healthcare #Shorts

Volunteering and Aid Work Fights Burnout in Healthcare #Shorts

How Humanitarian Work Can Fight Burnout | A Doctor's Story

How Humanitarian Work Can Fight Burnout | A Doctor's Story

Health Equity and Why it Matters #shorts

Health Equity and Why it Matters #shorts

Building a Purpose-Driven Healthcare Organization with Tiffany C. Chaney, FACHE

Building a Purpose-Driven Healthcare Organization with Tiffany C. Chaney, FACHE

Service Recovery for Improving the Patient Experience

Service Recovery for Improving the Patient Experience

Addressing the Problem of Nurse Bullying

Addressing the Problem of Nurse Bullying

Surviving Tragic Times | Mental Wellbeing Tips for Healthcare Providers & Patients

Surviving Tragic Times | Mental Wellbeing Tips for Healthcare Providers & Patients

Why Psychological Safety is so Important in Health Care

Why Psychological Safety is so Important in Health Care

How to Make Traveler Nurses Feel Welcome

How to Make Traveler Nurses Feel Welcome

Expanding Your Rebound: Navigating 2023 with Agility

Expanding Your Rebound: Navigating 2023 with Agility

Elevating the Patient Experience in Behavioral Health

Elevating the Patient Experience in Behavioral Health

The Three Strategies to Boost Physician Engagement Now

The Three Strategies to Boost Physician Engagement Now

How to Motivate a Staff of Busy Clinicians | Healthcare | Podcast

How to Motivate a Staff of Busy Clinicians | Healthcare | Podcast

Justice, Equity, Diversity & Inclusion (JEDI) with Matthew Whitaker, PhD

Justice, Equity, Diversity & Inclusion (JEDI) with Matthew Whitaker, PhD

What Quiet Quitting Means for Your Healthcare Organization

What Quiet Quitting Means for Your Healthcare Organization

The BATHE Technique for Improved Physician/Patient Communication

The BATHE Technique for Improved Physician/Patient Communication

Conflict Management Through Communication in Healthcare

Conflict Management Through Communication in Healthcare

Providing Great Patient Experiences to Move Your Culture Forward

Providing Great Patient Experiences to Move Your Culture Forward

How to Fix Incivility in the Workplace | Podcast

How to Fix Incivility in the Workplace | Podcast

Defining Excellent Patient Experience Leadership | Podcast

Defining Excellent Patient Experience Leadership | Podcast

What Music Therapy Can Teach Us with Jenna Bollard-Marcovitz, MA, MT-BC, CCLS

What Music Therapy Can Teach Us with Jenna Bollard-Marcovitz, MA, MT-BC, CCLS

Compassionate Leadership and the Art of Being Kinder to Ourselves

Compassionate Leadership and the Art of Being Kinder to Ourselves

Tips for Giving Feedback and Overcoming Impression Management

Tips for Giving Feedback and Overcoming Impression Management

Exploring the Burden of Empathetic Distress in Healthcare

Exploring the Burden of Empathetic Distress in Healthcare

What Patient Experience Excellence Looks Like

What Patient Experience Excellence Looks Like

What it Takes to Restore a Culture of Civility in Healthcare

What it Takes to Restore a Culture of Civility in Healthcare

How Leadership Behavior Helps Reduce Employee Turnover | Healthcare | Podcast

How Leadership Behavior Helps Reduce Employee Turnover | Healthcare | Podcast

Advancing the Patient Experience in Children’s Healthcare

Advancing the Patient Experience in Children’s Healthcare

Communication and Patient Empathy in Fast-Paced Settings with Dr. Kacey Gibson

Communication and Patient Empathy in Fast-Paced Settings with Dr. Kacey Gibson

New Research on the Practical Application of Leader Behaviors

New Research on the Practical Application of Leader Behaviors

An Insider's Guide to Leading with Compassion | Podcast

An Insider's Guide to Leading with Compassion | Podcast

A Thank You to Our Nation’s Healthcare Workers | Podcast

A Thank You to Our Nation’s Healthcare Workers | Podcast

Maintaining Empathy for Patients in a Busy Practice Environment

Maintaining Empathy for Patients in a Busy Practice Environment

Building a Positive Workplace Culture in Healthcare that Lasts | Podcast

Building a Positive Workplace Culture in Healthcare that Lasts | Podcast

Efficient and Effective Physician/Patient Communication | Simple Tips!

Efficient and Effective Physician/Patient Communication | Simple Tips!

"Never Stop Gratitude" with Author TJ Sweet | Podcast

"Never Stop Gratitude" with Author TJ Sweet | Podcast