Experience Level Agreements XLAs - Applying The Art & Science of Experience with Lisa Schwartz 1 Скачать
Webinar Q & A - The Evolution and Future State of the Service Management Office with Jeff Jensen Скачать
The Journey to ITIL Expert and Trainer – Reflections, Tips and Encouragement, with Jeff Jensen TAOS Скачать
Single Point of Contact (SPOC) - One Goal, One Journey to the Road to Success, with Eddie Vidal Скачать
Putting the “People” Back in People, Process and Technology with Michael Cardinal, TEK Systems Скачать
CSI - How to Get It Going With Little or No Budget with Denis Esslinger, Independent ITSM Evangelist Скачать
Secrets of a ScrumMaster: Agile Practices for the Service Desk with Donna Knapp, ITSM Academy Скачать
Cyber Resilience: There's no Time to Waste with Nick Wilding, Head of Cyber Resilience at AXELOS Скачать
Lean Solutions – Agile Transformation at the United States Postal Service with Mark Mittelman Скачать
