Канал: WFM WORLD

Preparing agent's roster & Creating interval level staffing to Meet Business Requirement

Preparing agent's roster & Creating interval level staffing to Meet Business Requirement

WFM Introduction || Why workforce management is important? || #wfmworld

WFM Introduction || Why workforce management is important? || #wfmworld

WFM Scheduling - Part 7 (VTO Calculation)

WFM Scheduling - Part 7 (VTO Calculation)

Question and Answers on WFM Scheduling Doubts - Live

Question and Answers on WFM Scheduling Doubts - Live

WFM Planning - Part 1

WFM Planning - Part 1

Volume/Forecast break-up from Monthly to Weekly, Daily and Interval level - Part 1

Volume/Forecast break-up from Monthly to Weekly, Daily and Interval level - Part 1

Volume/Forecast break-up from Monthly to Weekly, Daily and Interval level Part 2

Volume/Forecast break-up from Monthly to Weekly, Daily and Interval level Part 2

Finding Best Agent shift for scheduling

Finding Best Agent shift for scheduling

Live Session on Scheduling Question and Answer for Scheduling Doubts

Live Session on Scheduling Question and Answer for Scheduling Doubts

WFM Scheduling - Part 6

WFM Scheduling - Part 6

WFM Scheduling - Part 5 ( Erlang Calculation Based )

WFM Scheduling - Part 5 ( Erlang Calculation Based )

WFM Scheduling - Part 4 ( Erlang Calculation Based )

WFM Scheduling - Part 4 ( Erlang Calculation Based )

WFM Scheduling - Part 4 ( Linear Calculation Based )

WFM Scheduling - Part 4 ( Linear Calculation Based )

WFM Scheduling - Part 3

WFM Scheduling - Part 3

Excel Basic Training - Part 1

Excel Basic Training - Part 1

WFM Basics Training - Part 3

WFM Basics Training - Part 3

WFM Basics Training - Part 2

WFM Basics Training - Part 2

WFM Scheduling - Part 2

WFM Scheduling - Part 2

WFM Scheduling - Part 1

WFM Scheduling - Part 1

WFM Basics Training - Part 1

WFM Basics Training - Part 1

WFM Introduction & Basic Terms Covered by @WFMWORLD

WFM Introduction & Basic Terms Covered by @WFMWORLD

Creating Capacity Plan & Hiring File Part 1

Creating Capacity Plan & Hiring File Part 1

Weekly Requirement Calculation & FTE Calculation on Interval level - Part 1

Weekly Requirement Calculation & FTE Calculation on Interval level - Part 1

Weekly Requirement Calculation & FTE Calculation on Interval level - Part 2

Weekly Requirement Calculation & FTE Calculation on Interval level - Part 2

Weekly Requirement Calculation & FTE Calculation on Interval level Part 1

Weekly Requirement Calculation & FTE Calculation on Interval level Part 1

Creating Capacity Plan & Hiring File Part - 2

Creating Capacity Plan & Hiring File Part - 2

Creating Capacity Plan & Hiring File Part - 1

Creating Capacity Plan & Hiring File Part - 1

AHT Glide Path - Planning

AHT Glide Path - Planning

Volume Normalization / Identifying and Removing Outliers from the data

Volume Normalization / Identifying and Removing Outliers from the data

Schedule Inflex and Efficiency /Deciding best agent's shift for efficient schedule based on workload

Schedule Inflex and Efficiency /Deciding best agent's shift for efficient schedule based on workload

Deciding FTE's Hours , Deciding In Office and OOO Shrinkages & Requirement Calculation Part - 1

Deciding FTE's Hours , Deciding In Office and OOO Shrinkages & Requirement Calculation Part - 1

WFM Introduction & Basic Terms Part -1

WFM Introduction & Basic Terms Part -1

WFM Scheduling based on Erlang Calculation Part 2 by @WFM WORLD

WFM Scheduling based on Erlang Calculation Part 2 by @WFM WORLD

WFM Scheduling based on Erlang Calculation Part - 1

WFM Scheduling based on Erlang Calculation Part - 1

WFM Scheduling Based on Linear Calculation by @WFM WORLD

WFM Scheduling Based on Linear Calculation by @WFM WORLD