20 Don't Assume The Reason Your Customers Will Stay Is The Same Reason They Bought I the First Place Скачать
1 In customer discovery there's no such thing as an irrelevant tangent. Everything's important. Скачать
There are many ways to do customer discovery. Doing the customer’s job for a while is one of them.  Скачать
Customer Discovery with Bob & Mic - Your customers WILL engage about their company's top priorities Скачать
Agendas & slides are like boa constrictors. They squeeze the humanity out of customer interactions. Скачать
Mosquitoes were blocking the Panama Canal. A great story about understanding your customers' "why." Скачать
What's an Airscarf and why you should understand customer problems vs. quiz them about features. Скачать
7 Bob London - Peter Baumann Interview: How does the strategic narrative impact ActiveNav employees? Скачать
8 London - Baumann: What's your advice to CEOs & founders about having a strategic narrative? Скачать
4 Bob London - Peter Baumann Interview - Why did you need outside help on the strategic narrative? Скачать
3 Bob London - Peter Baumann Interview: What was the process to develop the strategic narrative? Скачать
Bob London Interviews ActiveNav CEO & Co-founder Peter Baumann on the Value of a Strategic Narrative Скачать
6. Why this healthcare SaaS CEO personally did customer discovery. (Bob London & Taylor Stein) Скачать
4. Fertility clinic operational inefficiencies are like death by 1K cuts (Bob London & Taylor Stein) Скачать
Bob London of Chief Listening Officers Interviews Taylor Stein, CEO & Co-founder of EngagedMD Скачать
The Elevator Rant. What/why/how? Excerpt from Master Class by Bob London, Chief Listening Officers Скачать
10 B. London + E. Linn - Messaging is not "set it and forget it." Companies and markets change. Скачать
11 Bob London + Erik Linn - You should "have a voice about the type of clients you get to work on." Скачать
9 Bob London + Erik Linn - To develop great messaging, you have to reflect clients' perspectives. Скачать
8 B. London + E. Linn - Words matter. "As long as they reflect the authenticity of the beliefs." Скачать
7 Bob London + Erik Linn - An exercise to translate culture into tangible external messaging points Скачать
6 B. London + E. Linn - "You can't say 'we're people first' then miss your son's basketball game." Скачать
5 Bob London + Erik Linn - How do you keep "people first" from being a cliche? Action your culture. Скачать
2 Bob London + Erik Linn: CrossCountry built a platform that creates 90%+ employee satisfaction. Скачать
1 Bob London + Erik Linn Interview starts with a bang: CrossCountry now has how many employees?? Скачать
Full Interview: Bob London with Erik Linn, Co-founder & Managing Partner, CrossCountry Consulting Скачать
How to have more strategic customer convo's, featuring Sheila Bowman, Head of Account Management Скачать
3. My goal was to get our team to have more open-ended, business-level customer conversations. Скачать
2 If you gave me a magic wand, I'd want to know what our quiet customers are really thinking. Скачать
Director of Account Management shows team how to stop solving & start hearing customer challenges. Скачать
Hungry Knows: to navigate a pandemic pivot, you need a platform, satisfied customers & strong brand. Скачать
BestBuy CEO on turnaround: If employees don't know your differentiator, how can customers know? Скачать
3Pillar's David DeWolfe: "Stay close to your customers" shouldn't be a cliche for senior execs. Скачать
FULL INTERVIEW: Bob London & Industry Dive's Sean Griffey on Strategic Messaging, Listening & Growth Скачать
Customer Success Q&A - Follow up to "How to Have More Strategic Customer Conversations" w/Bob London Скачать