Канал: ServiceNow Documentation

Help Center | Get in-product help

Help Center | Get in-product help

Vendor Management Workspace | Overview

Vendor Management Workspace | Overview

Health and Safety product | Overview

Health and Safety product | Overview

Software Asset Management | Engineering license management overview

Software Asset Management | Engineering license management overview

Data Discovery overview

Data Discovery overview

Set up the Microsoft Azure DevOps Boards spoke using personal access token

Set up the Microsoft Azure DevOps Boards spoke using personal access token

Password Reset | Configure for Microsoft AD

Password Reset | Configure for Microsoft AD

Schedule Optimization | Create a policy

Schedule Optimization | Create a policy

Schedule Optimization | Configure the scheduling attributes

Schedule Optimization | Configure the scheduling attributes

Schedule Optimization | Create a scope

Schedule Optimization | Create a scope

Schedule Optimization | Create a batch

Schedule Optimization | Create a batch

Schedule Optimization | Configure intraday optimization

Schedule Optimization | Configure intraday optimization

Generate a KB article from similar incidents by using Now Assist

Generate a KB article from similar incidents by using Now Assist

Product Documentation | Generative AI updates

Product Documentation | Generative AI updates

Device as a Service (DaaS) | Overview

Device as a Service (DaaS) | Overview

Generating a playbook with Now Assist

Generating a playbook with Now Assist

ITSM Success Dashboard Admin console | Overview

ITSM Success Dashboard Admin console | Overview

Overview of flows in Wofkflow Studio

Overview of flows in Wofkflow Studio

Clone Admin Console | Getting Started

Clone Admin Console | Getting Started

Export the portfolio plan or roadmap to Microsoft PowerPoint from Strategic Planning

Export the portfolio plan or roadmap to Microsoft PowerPoint from Strategic Planning

Create a data visualization to track open incidents over time

Create a data visualization to track open incidents over time

Generative AI at ServiceNow with Mark Hopper - TechBytes Podcast

Generative AI at ServiceNow with Mark Hopper - TechBytes Podcast

Create a flow with Now Assist

Create a flow with Now Assist

Portfolio Planning | Scenario Planning

Portfolio Planning | Scenario Planning

Scenario Planning | Overview

Scenario Planning | Overview

Now Assist Skill Kit | Build custom skill

Now Assist Skill Kit | Build custom skill

Getting started with flows in Workflow Studio

Getting started with flows in Workflow Studio

Enhancing User Experiences with Words and AI - TechBytes Podcast

Enhancing User Experiences with Words and AI - TechBytes Podcast

Manage your work and schedule an absence

Manage your work and schedule an absence

Create notification preference rule

Create notification preference rule

Create and edit on-call shifts in Service Operations Workspace

Create and edit on-call shifts in Service Operations Workspace

Create an escalation trigger and policy

Create an escalation trigger and policy

Major Incident Management | Overview

Major Incident Management | Overview

SOW | Resolve shift gaps and conflicts

SOW | Resolve shift gaps and conflicts

Track ServiceNow flows and actions as automations

Track ServiceNow flows and actions as automations

Create an automation request

Create an automation request

Virtual Agent Overview

Virtual Agent Overview

Now Assist | Create demands using conversational experience

Now Assist | Create demands using conversational experience

Create a data integration

Create a data integration

Service Bridge | Overview

Service Bridge | Overview

ServiceNow Impact Overview

ServiceNow Impact Overview

Proactive Service Experience Workflows Overview

Proactive Service Experience Workflows Overview

Platform Architecture | Overview

Platform Architecture | Overview

HR Centers of Excellence | Overview

HR Centers of Excellence | Overview

Integration Hub | Set up the Jira spoke for Jira Cloud with OAuth 2.0 authentication

Integration Hub | Set up the Jira spoke for Jira Cloud with OAuth 2.0 authentication

Digital Portfolio Management | Getting started

Digital Portfolio Management | Getting started

CMDB | Overview

CMDB | Overview

Financial Services Operations | Overview

Financial Services Operations | Overview

Operational Technology Management | Overview

Operational Technology Management | Overview

Integration Hub | Setting up GitHub spoke

Integration Hub | Setting up GitHub spoke

IT Service Management (ITSM) - Benchmarks Overview

IT Service Management (ITSM) - Benchmarks Overview

Public Sector Digital Services | Overview

Public Sector Digital Services | Overview

Create a work order for a linear asset using a map

Create a work order for a linear asset using a map

TechBytes podcast | Collaborative Work Management with Doug Page and Irene Vieth

TechBytes podcast | Collaborative Work Management with Doug Page and Irene Vieth

Now Assist for Strategic Portfolio Management | Feedback summarization

Now Assist for Strategic Portfolio Management | Feedback summarization

Sustainable IT dashboard | Data centers tab

Sustainable IT dashboard | Data centers tab

Visual Task Boards | Getting started

Visual Task Boards | Getting started

Add custom columns for tasks in a CWM Board

Add custom columns for tasks in a CWM Board

Create and manage custom work item types in CWM

Create and manage custom work item types in CWM

Enable Now Platform records in CWM docs

Enable Now Platform records in CWM docs

UI Builder | Use legacy viewport component

UI Builder | Use legacy viewport component

Service Operations Workspace for ITOM | Identify health issues with Event Management Express List

Service Operations Workspace for ITOM | Identify health issues with Event Management Express List

Create a work shift plan in Workforce Optimization for Field Service

Create a work shift plan in Workforce Optimization for Field Service

Collaborative Work Management Boards | Overview

Collaborative Work Management Boards | Overview

TechBytes podcast | Controlled Friction and AI

TechBytes podcast | Controlled Friction and AI

Virtual Agent | Input Collector user input control

Virtual Agent | Input Collector user input control

Virtual Agent | Build a virtual agent with Now Assist

Virtual Agent | Build a virtual agent with Now Assist

TechBytes podcast | Cloud Cost Management with Abhi Roy

TechBytes podcast | Cloud Cost Management with Abhi Roy

Now Assist Admin console | Make a copy of a Now Assist skill

Now Assist Admin console | Make a copy of a Now Assist skill

Workforce Optimization for ITSM | Skill recommendations

Workforce Optimization for ITSM | Skill recommendations

Incident Management | Overview

Incident Management | Overview

Integration Hub | Set up the Jira spoke for Jira Cloud with an API token

Integration Hub | Set up the Jira spoke for Jira Cloud with an API token

Review apps generated by Now Assist for Creator

Review apps generated by Now Assist for Creator

SPM Enterprise Agile Planning

SPM Enterprise Agile Planning

Generate apps with Now Assist for Creator

Generate apps with Now Assist for Creator

User Experience Academy at Knowledge 24

User Experience Academy at Knowledge 24

Configure a workspace in Workspace Builder

Configure a workspace in Workspace Builder

Application Manager | Getting started

Application Manager | Getting started

TechBytes podcast | Writing and AI with Katie Ott

TechBytes podcast | Writing and AI with Katie Ott

Integration Hub | Set up the Jira spoke for Jira Server with an API key

Integration Hub | Set up the Jira spoke for Jira Server with an API key

Integration Hub | Set up the Jira spoke for Jira Server with username and password

Integration Hub | Set up the Jira spoke for Jira Server with username and password

Now Assist Admin console | Set up and monitor Now Assist

Now Assist Admin console | Set up and monitor Now Assist

Azure DevOps Integration | Azure DevOps deployment with Cloud Services Catalog

Azure DevOps Integration | Azure DevOps deployment with Cloud Services Catalog

TechBytes Podcast | Linguistics and Language in AI

TechBytes Podcast | Linguistics and Language in AI

Customer Service Management (CSM) | Decision Tree Builder

Customer Service Management (CSM) | Decision Tree Builder

Integrate ServiceNow Source-to-Pay with SAP ECC and S4 HANA

Integrate ServiceNow Source-to-Pay with SAP ECC and S4 HANA

Configuration Hub | Getting started

Configuration Hub | Getting started

Tech Bytes | UX Research and AI with Jessa Anderson

Tech Bytes | UX Research and AI with Jessa Anderson

ITSM Success Dashboard | Overview

ITSM Success Dashboard | Overview

TechBytes Podcast | Life after ChatGPT with Di Le and Hayley Mortin

TechBytes Podcast | Life after ChatGPT with Di Le and Hayley Mortin

VTB: Visual Task Boards | Overview

VTB: Visual Task Boards | Overview

ITSM Password Reset | Enrollment

ITSM Password Reset | Enrollment

Getting started with assessments

Getting started with assessments

Adoption blueprints | Overview

Adoption blueprints | Overview

Workforce Optimization for ITSM | Skill review

Workforce Optimization for ITSM | Skill review

App Engine Studio | Create an app

App Engine Studio | Create an app

Set up an Okta spoke using API key or OAuth credentials

Set up an Okta spoke using API key or OAuth credentials

Scrum Programs for Agile Development 2.0 | Overview

Scrum Programs for Agile Development 2.0 | Overview

Set up a Microsoft Teams Graph spoke

Set up a Microsoft Teams Graph spoke

Dynamic Translation | Activity stream

Dynamic Translation | Activity stream

Getting started with reports

Getting started with reports

Field Service Management | Manage work order tasks using Field Service Contractor mobile application

Field Service Management | Manage work order tasks using Field Service Contractor mobile application

Now Assist for Customer Service Management | Chat summarization

Now Assist for Customer Service Management | Chat summarization

Product Documentation | Use the release notes

Product Documentation | Use the release notes

Integration Hub | Set up a bi-directional Jira webhook

Integration Hub | Set up a bi-directional Jira webhook

Workforce Optimization for Customer Service | Request and approve time off or shift swaps

Workforce Optimization for Customer Service | Request and approve time off or shift swaps

Applaud for Agents in Workforce Optimization for ITSM | Celebrate your teams' wins

Applaud for Agents in Workforce Optimization for ITSM | Celebrate your teams' wins

Strategic Portfolio Management | Getting started with Agile Development 2.0

Strategic Portfolio Management | Getting started with Agile Development 2.0

Surveys | Getting started

Surveys | Getting started

Workforce Optimization for Customer Service | Add a service channel in Channel Management

Workforce Optimization for Customer Service | Add a service channel in Channel Management

Workforce Optimization for Customer Service | Team performance

Workforce Optimization for Customer Service | Team performance

FSM Dispatcher Workspace | Configuration

FSM Dispatcher Workspace | Configuration

Digital Portfolio Management | Use KPI groups

Digital Portfolio Management | Use KPI groups

Digital Portfolio Management | Configure KPI groups

Digital Portfolio Management | Configure KPI groups

Digital Portfolio Management | Overview

Digital Portfolio Management | Overview

Workforce Optimization for Customer Service | Coaching

Workforce Optimization for Customer Service | Coaching

Workforce Optimization for Customer Service | Landing page

Workforce Optimization for Customer Service | Landing page

Service Operations Workspace | Collaborate using Notify and Sidebar

Service Operations Workspace | Collaborate using Notify and Sidebar

Product documentation site | Experience updates

Product documentation site | Experience updates

ITOM Cloud Services Catalog | Order an AWS EC2 Linux VM

ITOM Cloud Services Catalog | Order an AWS EC2 Linux VM

UI Builder | Date-Time components

UI Builder | Date-Time components

UI Builder | Create a page

UI Builder | Create a page

UI Builder | Create a page from a template

UI Builder | Create a page from a template

UI Builder | Create a page from a legacy template

UI Builder | Create a page from a legacy template

Applaud in Workforce Optimization for ITSM | Manager workspace

Applaud in Workforce Optimization for ITSM | Manager workspace

UI Builder | Create a column layout

UI Builder | Create a column layout

Responsive dashboards | Getting started

Responsive dashboards | Getting started

Getting started with the CMDB workspace

Getting started with the CMDB workspace

UI Builder | Change the general settings in your workspace experience

UI Builder | Change the general settings in your workspace experience

UI Builder | Create a page variant

UI Builder | Create a page variant

DevOps Config | Create an application

DevOps Config | Create an application

UI Builder | View and test your experience

UI Builder | View and test your experience

UI Builder | Change the default appearance of components

UI Builder | Change the default appearance of components

Field Service Management | Communicate with customers

Field Service Management | Communicate with customers

Now Assist for Code | Getting started

Now Assist for Code | Getting started

DevOps | Modeling an Azure pipeline in DevOps

DevOps | Modeling an Azure pipeline in DevOps

ESG Management | Create an automated metric definition

ESG Management | Create an automated metric definition

UI Builder | Layout and stage improvements

UI Builder | Layout and stage improvements

Zero Trust Access | Dynamically control access privileges

Zero Trust Access | Dynamically control access privileges

DevOps | Connect and configure an Azure DevOps instance

DevOps | Connect and configure an Azure DevOps instance

Subscription Management | Overview

Subscription Management | Overview

NLU Workbench for IAR | Getting started

NLU Workbench for IAR | Getting started

Virtual Agent | Automate workflows

Virtual Agent | Automate workflows

How to export a list report to Excel

How to export a list report to Excel

ITOM Health | Getting started with Event Management

ITOM Health | Getting started with Event Management

Field Service Management | Now Mobile Agent application playbooks

Field Service Management | Now Mobile Agent application playbooks

Integration Hub | Set up Microsoft Azure Active Directory Spoke

Integration Hub | Set up Microsoft Azure Active Directory Spoke

NLU Workbench for AI Search | Getting started

NLU Workbench for AI Search | Getting started

UI Builder | Component bundles

UI Builder | Component bundles

Getting started with Access Analyzer

Getting started with Access Analyzer

UI Builder | Popover components (low code)

UI Builder | Popover components (low code)

Platform Analytics Workspace | Adding filters to dashboards

Platform Analytics Workspace | Adding filters to dashboards

NLU Workbench for Virtual Agent | Getting started

NLU Workbench for Virtual Agent | Getting started

Cloud Cost Management | Getting started

Cloud Cost Management | Getting started

ServiceNow Mobile | Overview

ServiceNow Mobile | Overview

Workforce Optimization | Set up Teams to track performance

Workforce Optimization | Set up Teams to track performance

IT Remediation Workspace

IT Remediation Workspace

Strategic Portfolio Management | Agile 2.0 | Product-based vs Project-based development

Strategic Portfolio Management | Agile 2.0 | Product-based vs Project-based development

How to add a system property

How to add a system property

Hardware Asset Management | Overview

Hardware Asset Management | Overview

Software Asset Management | Getting started

Software Asset Management | Getting started

Workforce Optimization | Use Teams to track performance

Workforce Optimization | Use Teams to track performance

How to create an email notification

How to create an email notification

How to create a template using the Template form

How to create a template using the Template form

DevOps Config | Capture configuration data

DevOps Config | Capture configuration data

How to configure Next Experience display preferences

How to configure Next Experience display preferences

How to configure a list layout

How to configure a list layout

Workforce Optimization for ITSM | Overview

Workforce Optimization for ITSM | Overview

Workforce Optimization for Customer Service | Create shifts, schedules, and events

Workforce Optimization for Customer Service | Create shifts, schedules, and events

Workforce Optimization for Customer Service | Schedule adherence

Workforce Optimization for Customer Service | Schedule adherence

Administrator-assisted multi-factor authentication reset

Administrator-assisted multi-factor authentication reset

Catalog Builder | Add a step, section, or question to a catalog item wizard

Catalog Builder | Add a step, section, or question to a catalog item wizard

Create an OpenID Connect configuration for Single Sign-On

Create an OpenID Connect configuration for Single Sign-On

Journey designer | Getting started

Journey designer | Getting started

Password Reset | Overview

Password Reset | Overview

Cloud Encryption | Rotating your Cloud Encryption keys

Cloud Encryption | Rotating your Cloud Encryption keys

RPA Hub | Overview

RPA Hub | Overview

Platform Security | Getting started with the Data Privacy store application

Platform Security | Getting started with the Data Privacy store application

Platform Security | Data Anonymization

Platform Security | Data Anonymization

Platform Security | Data Classification

Platform Security | Data Classification

FSM Dispatcher Workspace | Overview

FSM Dispatcher Workspace | Overview

Getting started with the Field Service Management mobile experience

Getting started with the Field Service Management mobile experience

Subscription Management | Getting started

Subscription Management | Getting started

Now Support | Who is my customer administrator?

Now Support | Who is my customer administrator?

Robotic Process Automation (RPA) Hub | Getting Started

Robotic Process Automation (RPA) Hub | Getting Started

Workforce Optimization | Schedule plans and shifts

Workforce Optimization | Schedule plans and shifts

Email administration | Setting up S/MIME for Email | Import S/MIME key pair

Email administration | Setting up S/MIME for Email | Import S/MIME key pair

Performance Analytics | Create your first indicator

Performance Analytics | Create your first indicator

Strategic Portfolio Management | Time Card Management

Strategic Portfolio Management | Time Card Management

Workforce Optimization for Customer Service | Demand Forecast

Workforce Optimization for Customer Service | Demand Forecast

Getting started with Sidebar

Getting started with Sidebar

Catalog Builder | Define service fulfillment steps in catalog items

Catalog Builder | Define service fulfillment steps in catalog items

Workforce Optimization for Customer Service | Allocate work items manually in Channel Management

Workforce Optimization for Customer Service | Allocate work items manually in Channel Management

Workforce Optimization for Customer Service | Monitor agents in Channel Management

Workforce Optimization for Customer Service | Monitor agents in Channel Management

Strategic Portfolio Management | Getting started with Project Management

Strategic Portfolio Management | Getting started with Project Management

Performance Analytics | Report Management

Performance Analytics | Report Management

CMDB Integrations Dashboard | Overview

CMDB Integrations Dashboard | Overview

SAFe | Overview

SAFe | Overview

TechBytes podcast | ESG management

TechBytes podcast | ESG management

On-Call Scheduling | Dashboards and reports for On-call scheduling

On-Call Scheduling | Dashboards and reports for On-call scheduling