Chapter 14: Operation and Sustainment.2 & Chapter 15: Balanced Scorecard and Continual... Release - Topic Нет подписчиков Скачать
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Chapter 13: Analysis and Deployment.8 & Chapter 14: Operation and Sustainment.1 - Ten Steps to... Скачать
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Chapter 7: Define the Organizational Roles and Responsibilities.14 & Chapter 8: Standardized... Скачать
Chapter 11: Build and Test.8 & Chapter 12: Conduct Service and Process Health Assessments.1 -... Скачать
Chapter 8: Standardized Development Approach.20 & Chapter 9: Strategy and Planning.1 - Ten... Скачать
Chapter 2: Inventory the Current Service Offering.9 & Chapter 3: Validate the Current Service... Скачать
Chapter 10: Logical and Physical Design.6 & Chapter 11: Build and Test.1 - Ten Steps to Itsm... Скачать
Chapter 5: Define the Ideal Target State.12 & Chapter 6: Create the It Strategic and Tactical... Скачать
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Chapter 16: Putting It All Together.12 & Further Reading & Closing Credits - Ten Steps to Itsm... Скачать
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Chapter 9: Strategy and Planning.3 & Chapter 10: Logical and Physical Design.1 - Ten Steps to... Скачать
Chapter 4: Establish an Itsm Steering Committee.10 & Chapter 5: Define the Ideal Target State.1... Скачать
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Chapter 6: Create the It Strategic and Tactical Plans.16 & Chapter 7: Define the Organizational... Скачать
Chapter 1: Setting the Stage.11 & Chapter 2: Inventory the Current Service Offering.1 - Ten... Скачать