Канал: 80/20 Service

Business Owners Watch This...

Business Owners Watch This...

Watch this before you outsource customer service!

Watch this before you outsource customer service!

Can rude customer service turn away customers for good?

Can rude customer service turn away customers for good?

Who is your most satisfied customer?

Who is your most satisfied customer?

How can customer satisfaction be reviewed?

How can customer satisfaction be reviewed?

Chasing after bad customers...

Chasing after bad customers...

The REAL biggest challenge in customer service...

The REAL biggest challenge in customer service...

What skills I offer clients in customer service...

What skills I offer clients in customer service...

Why “customer service AI” is bullshit...

Why “customer service AI” is bullshit...

“Facts” aren’t just whatever you want them to be...

“Facts” aren’t just whatever you want them to be...

What if a customer does not provide feedback?

What if a customer does not provide feedback?

Should you fire annoying customers?

Should you fire annoying customers?

Can you measure customer satisfaction?

Can you measure customer satisfaction?

Your Customers DO NOT Want Good Customer Service...

Your Customers DO NOT Want Good Customer Service...

Why customers always want to speak to the “manager”...

Why customers always want to speak to the “manager”...

Does customer service decrease as company size increases?

Does customer service decrease as company size increases?

Complaints as a measure of customer satisfaction? Be careful...

Complaints as a measure of customer satisfaction? Be careful...

How to Take Customer Satisfaction to the Next Level...

How to Take Customer Satisfaction to the Next Level...

How to Keep Your BEST Customers...

How to Keep Your BEST Customers...

Customer Service or Customer EXPERIENCE?

Customer Service or Customer EXPERIENCE?

Customer Service as a Damn Flowchart? I think not...

Customer Service as a Damn Flowchart? I think not...

Profit, or run a good business?

Profit, or run a good business?

The Myth of Customer Loyalty...

The Myth of Customer Loyalty...

Putting customers “in their place”?

Putting customers “in their place”?

Why do Millenials lack customer service skills?

Why do Millenials lack customer service skills?

Everything You Can’t Afford is NOT a Scam...

Everything You Can’t Afford is NOT a Scam...

The Simple Way to Get What You Want From Customer Service...

The Simple Way to Get What You Want From Customer Service...

Achieve Customer Service Goals Instantly?

Achieve Customer Service Goals Instantly?

Why NOBODY should remember your “good customer service”...

Why NOBODY should remember your “good customer service”...

The ONE way to actually get people to answer your stupid survey...

The ONE way to actually get people to answer your stupid survey...

How to not screw up your live chat templates...

How to not screw up your live chat templates...

When did customer service start?

When did customer service start?

Is Customer Service A Skill?

Is Customer Service A Skill?

How Computers Removed Customer Service From Customer Experience...

How Computers Removed Customer Service From Customer Experience...

Is Comprehension Lacking in Customer Service?

Is Comprehension Lacking in Customer Service?

Moral Concerns In Complaining About Customer Service...

Moral Concerns In Complaining About Customer Service...

Good Customer Service vs. Hand Holding...

Good Customer Service vs. Hand Holding...

Why Good Customer Service NEVER Excuses A Bad Product...

Why Good Customer Service NEVER Excuses A Bad Product...

Surveys must be effective if so many use them, right?

Surveys must be effective if so many use them, right?

Why does customer service place systems over people?

Why does customer service place systems over people?

Customer Service - Real vs “Realistic”...

Customer Service - Real vs “Realistic”...

In Customer Service, Does Size Matter?

In Customer Service, Does Size Matter?

Time savings vs time theft in customer service...

Time savings vs time theft in customer service...

Why surveys don’t work...

Why surveys don’t work...

What if EVERYONE had the same excellent customer service?

What if EVERYONE had the same excellent customer service?

Customer service nerds and ridiculous questions...

Customer service nerds and ridiculous questions...

Where's the best place to learn about customer service?

Where's the best place to learn about customer service?

How Call Center Workers Can Improve Their “Performance”...

How Call Center Workers Can Improve Their “Performance”...

Kill off your “routine” customer service tasks...

Kill off your “routine” customer service tasks...

What Bad Customer Service Really Means...

What Bad Customer Service Really Means...

Do you like to “do it yourself?”

Do you like to “do it yourself?”

Can good customer service scale?

Can good customer service scale?

Measuring Customer Experience ROI? Don’t Bother...

Measuring Customer Experience ROI? Don’t Bother...

How to Win Credit Card Chargebacks...

How to Win Credit Card Chargebacks...

Growing Sales, Growing Complaints… What to do?

Growing Sales, Growing Complaints… What to do?

Who Is Really Responsible for Customer Service?

Who Is Really Responsible for Customer Service?

How to Respond to a Customer Who Accuses You of “False Advertising”...

How to Respond to a Customer Who Accuses You of “False Advertising”...

How do you feel when you are asked to do a customer survey?

How do you feel when you are asked to do a customer survey?

Why You Don’t Need an AI Chatbot...

Why You Don’t Need an AI Chatbot...

An “Evil Genius” Way to Profit From Shoplifters

An “Evil Genius” Way to Profit From Shoplifters

Increasing Complaints to Improve Customer Retention?

Increasing Complaints to Improve Customer Retention?

If Wishes Were Horses, There’d Be No More Rude Customers…

If Wishes Were Horses, There’d Be No More Rude Customers…

Bribing Customers Who Threaten You?

Bribing Customers Who Threaten You?

On Banning Shitty Customers...

On Banning Shitty Customers...

Is Good Customer Service Infinitely Scalable?

Is Good Customer Service Infinitely Scalable?

AI Chatbots Again?

AI Chatbots Again?

Intentionally Pissing Off Customers and Employees?

Intentionally Pissing Off Customers and Employees?

Why You Only Remember Bad Customer Service

Why You Only Remember Bad Customer Service

Full Service? Self Service? How about NO Service...

Full Service? Self Service? How about NO Service...

How to “Personalize” Your Customer Service...

How to “Personalize” Your Customer Service...

Too Many Customer Service Agents?

Too Many Customer Service Agents?

Another Reason Not to Offer Phone Support

Another Reason Not to Offer Phone Support

Is There Such A Thing As Too Many Chargebacks?

Is There Such A Thing As Too Many Chargebacks?

How 80/20 Kills the Call Center...

How 80/20 Kills the Call Center...

Stop Talking About How “Customer Centric” You Are...

Stop Talking About How “Customer Centric” You Are...

How To Overcomplicate Customer Service and Frustrate Customers...

How To Overcomplicate Customer Service and Frustrate Customers...

Why You Should Stop Focusing On Customer Service...

Why You Should Stop Focusing On Customer Service...

How Terrible Customer Service Can’t Ruin Your Good Customer Service...

How Terrible Customer Service Can’t Ruin Your Good Customer Service...

Customer Service - Think Before You Outsource

Customer Service - Think Before You Outsource

Are Your Customer Service Agents Overtrained?

Are Your Customer Service Agents Overtrained?

Why is Customer Service Not a Priority?

Why is Customer Service Not a Priority?

Good Customer Service Isn’t What You Think It Is...

Good Customer Service Isn’t What You Think It Is...

Trusting NPC’s to Make Decisions...

Trusting NPC’s to Make Decisions...

Is Customer Service a Thing of the Past?

Is Customer Service a Thing of the Past?

The “Template” for Good Customer Service?

The “Template” for Good Customer Service?

What your “trial” plan is really saying...

What your “trial” plan is really saying...

Should Government Regulate Customer Service?

Should Government Regulate Customer Service?

Paying Customer Service Agents - High End vs Cheap

Paying Customer Service Agents - High End vs Cheap

Keeping Customers vs Attracting New Ones

Keeping Customers vs Attracting New Ones

Does customer retention still matter?

Does customer retention still matter?

Customer service starts BEFORE customer service.

Customer service starts BEFORE customer service.

Humans, Chatbots, What’s the Difference?

Humans, Chatbots, What’s the Difference?

Customer Service is Dead… Good Riddance.

Customer Service is Dead… Good Riddance.

Connection Between Customer Service and Expectations...

Connection Between Customer Service and Expectations...

Why Customer Surveys Are Worthless...

Why Customer Surveys Are Worthless...

Why Customer Service Jobs are so Stressful...

Why Customer Service Jobs are so Stressful...

When NO customer service is the BEST customer service...

When NO customer service is the BEST customer service...

Why Phone Customer Service is DEAD in 2019...

Why Phone Customer Service is DEAD in 2019...

Why customer service agents can be so patronizing...

Why customer service agents can be so patronizing...

What I REALLY Learned Working in a Call Center...

What I REALLY Learned Working in a Call Center...

How to get customer feedback without “getting customer feedback”

How to get customer feedback without “getting customer feedback”

The ONLY way to keep people from unsubscribing...

The ONLY way to keep people from unsubscribing...

Chatbots for Customer Retention?

Chatbots for Customer Retention?

Lowered Expectations in Customer Service...

Lowered Expectations in Customer Service...

What your customers expect from customer service (not what you think…)

What your customers expect from customer service (not what you think…)

How do I get repeat customers?

How do I get repeat customers?

Origins of “the customer is always right” (hell)...

Origins of “the customer is always right” (hell)...

Is customer service for sociopaths?

Is customer service for sociopaths?

Why Call Centers Are Such a “Toxic” Work Environment...

Why Call Centers Are Such a “Toxic” Work Environment...

When will technology replace the call center business?

When will technology replace the call center business?

Customer satisfaction and customer service are not the same ting...

Customer satisfaction and customer service are not the same ting...

You don’t have to be EVERYWHERE in customer service...

You don’t have to be EVERYWHERE in customer service...

Lower your customer service standards (sort of)…

Lower your customer service standards (sort of)…

Why customer service & standing behind your product don’t matter…

Why customer service & standing behind your product don’t matter…

How to measure excellent customer service...

How to measure excellent customer service...

How to keep customers coming back for more...

How to keep customers coming back for more...

Can you train basic humanity in customer service?

Can you train basic humanity in customer service?

What I hate about good customer service...

What I hate about good customer service...

Becoming a Sovereign Individual in 2019

Becoming a Sovereign Individual in 2019

What can you learn from customer service?

What can you learn from customer service?

Maybe your customer service IS the problem...

Maybe your customer service IS the problem...

Happy Customers or Happy Employees - A False Dichotomy

Happy Customers or Happy Employees - A False Dichotomy

How to not "dissatisfy" your customers

How to not "dissatisfy" your customers