Канал: Mark McPherson

Have a Tough Conversation Sooner Than Later

Have a Tough Conversation Sooner Than Later

Psychological Safety. The Missing link

Psychological Safety. The Missing link

The 3 Vs. Wrong talk about communication skills #shorts

The 3 Vs. Wrong talk about communication skills #shorts

Tough Conversations. Change the environment #shorts

Tough Conversations. Change the environment #shorts

Tough Conversations When to maintain eye content #shorts

Tough Conversations When to maintain eye content #shorts

Psychological Safety the Missing link #shorts

Psychological Safety the Missing link #shorts

Tough Conversations. Make Use of the 3 Vs #shorts

Tough Conversations. Make Use of the 3 Vs #shorts

Why I don't use terms like bully, narcissist, toxic #shorts

Why I don't use terms like bully, narcissist, toxic #shorts

My Definition Of A Difficult Person

My Definition Of A Difficult Person

Tough Conversations. We Have a Problem and Want It Fixed #shorts

Tough Conversations. We Have a Problem and Want It Fixed #shorts

Tough Conversations - Make Use of the 3 Vs #shorts

Tough Conversations - Make Use of the 3 Vs #shorts

Tough Conversations - Stick to the Facts #shorts

Tough Conversations - Stick to the Facts #shorts

Tough Conversation. Nail the Violation #shorts

Tough Conversation. Nail the Violation #shorts

Relationship Wrecker. Dismissing Peoples Feelings #shorts

Relationship Wrecker. Dismissing Peoples Feelings #shorts

Have Tough Conversations Sooner Than Later #shorts

Have Tough Conversations Sooner Than Later #shorts

3 Benefits of Having a Tough Conversation #shorts

3 Benefits of Having a Tough Conversation #shorts

4 Things That Make Some Conversations Tough #shorts

4 Things That Make Some Conversations Tough #shorts

How to Have More Influence at Work and Play

How to Have More Influence at Work and Play

Live Event 3: Difficult People and What to Do About Them - People who Don't Pull Their Weight

Live Event 3: Difficult People and What to Do About Them - People who Don't Pull Their Weight

Live Event 2: How to Deal With Difficult People - Linkedin Live Event 2023

Live Event 2: How to Deal With Difficult People - Linkedin Live Event 2023

Live Event 1: The Secrets to Mastering Tough Conversations

Live Event 1: The Secrets to Mastering Tough Conversations

Guiding Principles: Don't ask rhetorical questions

Guiding Principles: Don't ask rhetorical questions

Guiding Principles: It's okay to refer to notes

Guiding Principles: It's okay to refer to notes

Guiding Principles: Don't talk about the past any more than necessary

Guiding Principles: Don't talk about the past any more than necessary

Guiding Principles: Consider having a follow up conversation

Guiding Principles: Consider having a follow up conversation

Guiding Principles: What does it mean to Master Tough Conversations?

Guiding Principles: What does it mean to Master Tough Conversations?

Guiding Principles: If the person needs time to do what you want, give it to them

Guiding Principles: If the person needs time to do what you want, give it to them

Guiding Principles: Avoid using terms you could be criticised for

Guiding Principles: Avoid using terms you could be criticised for

Guiding Principles: Only use facts

Guiding Principles: Only use facts

Guiding Principles: Use Personal Conversation Scripts

Guiding Principles: Use Personal Conversation Scripts

Guiding Principles: Be prepared to find out more about yourself

Guiding Principles: Be prepared to find out more about yourself

Guiding Principles: Accept others see world differently

Guiding Principles: Accept others see world differently

Guiding Principles: Give the person some benefits of them doing what you want

Guiding Principles: Give the person some benefits of them doing what you want

Guiding Principles: If you've decided to have a tough conversation, don't delay

Guiding Principles: If you've decided to have a tough conversation, don't delay

Guiding Principles: Do your homework

Guiding Principles: Do your homework

Guiding Principles: Work out what makes the conversation tough

Guiding Principles: Work out what makes the conversation tough

Guiding Principles: Accept the fact you mightn't get the result you want

Guiding Principles: Accept the fact you mightn't get the result you want

A quick look at Mark's 2 hour video: How to Master Tough Conversations & Deal with Difficult People

A quick look at Mark's 2 hour video: How to Master Tough Conversations & Deal with Difficult People

Guising Principles: Choose best time and place

Guising Principles: Choose best time and place

Guiding Principles: It's okay to change what you want the person to do

Guiding Principles: It's okay to change what you want the person to do

Guiding Principles: Be sure the person can do what you want them to do

Guiding Principles: Be sure the person can do what you want them to do

Guiding Principles: Have a good reason for wanting the person to do what you want them to do

Guiding Principles: Have a good reason for wanting the person to do what you want them to do

Guiding Principles: Be sure the person knows what to do

Guiding Principles: Be sure the person knows what to do

FREE video series: The 11 Essential Non-Verbal Communication Skills

FREE video series: The 11 Essential Non-Verbal Communication Skills

Guiding Principles: Decide what you want the person to do

Guiding Principles: Decide what you want the person to do

Guiding Principles: Be prepared for the conversation to not go as planned or as you hoped

Guiding Principles: Be prepared for the conversation to not go as planned or as you hoped

Guiding Principles: Consider having fallback or alternate position, request or action

Guiding Principles: Consider having fallback or alternate position, request or action

Guiding Principles: Don't tell yourself it's going to be tough

Guiding Principles: Don't tell yourself it's going to be tough

Guiding Principles: Deal with one concern, issue or problem at a time

Guiding Principles: Deal with one concern, issue or problem at a time

Guiding Principles: Don't expect them to agree with you

Guiding Principles: Don't expect them to agree with you

Guiding Principles: Be prepared for responses including those you don't want

Guiding Principles: Be prepared for responses including those you don't want

Guiding Principles: Don't expect to be liked

Guiding Principles: Don't expect to be liked

The 52 Types of Difficult People. 2.5 mins from a presentation

The 52 Types of Difficult People. 2.5 mins from a presentation

Best Practice Behaviour, How to Help People Step Up to. 3 mins from a presentation.

Best Practice Behaviour, How to Help People Step Up to. 3 mins from a presentation.

Tough Conversations, How to Master. 3 mins from a presentation

Tough Conversations, How to Master. 3 mins from a presentation

Difficult People, How to Deal with. 4 mins from a presentation

Difficult People, How to Deal with. 4 mins from a presentation

Difficult People, How to Deal with. 6 mins from a presentation

Difficult People, How to Deal with. 6 mins from a presentation

Difficult People, How to Deal with. 10 mins from a presentation

Difficult People, How to Deal with. 10 mins from a presentation

Tough Conversations, How to Master. 7 mins from a presentation

Tough Conversations, How to Master. 7 mins from a presentation

Best Practice Behaviour, How to Help People Step Up to. 8 mins from a presentation

Best Practice Behaviour, How to Help People Step Up to. 8 mins from a presentation

Essential Non-Verbal Skills Video14. Where did Mark get ideas from? V2

Essential Non-Verbal Skills Video14. Where did Mark get ideas from? V2

How to give a good apology: A three-step formula

How to give a good apology: A three-step formula

Essential Non-Verbal Skills Video10. Deliberately assign attributes to people, objects, V2

Essential Non-Verbal Skills Video10. Deliberately assign attributes to people, objects, V2

Essential Non-Verbal Skills. Video15. Some final comments (v2).

Essential Non-Verbal Skills. Video15. Some final comments (v2).

52 Typers of difficult People. 37: The Patronizer

52 Typers of difficult People. 37: The Patronizer

Mark's Services. Why he's chosen to do what he does.

Mark's Services. Why he's chosen to do what he does.

Hi. I'm Mark McPherson.

Hi. I'm Mark McPherson.

52 Types of Difficult People. 18: The Procrastinator

52 Types of Difficult People. 18: The Procrastinator

What to ask instead of: Where are you from?

What to ask instead of: Where are you from?

How to respond to put-downs, sarcasm and back-handed compliments: The FSAT Script.

How to respond to put-downs, sarcasm and back-handed compliments: The FSAT Script.

Mark helps you Speak Up and Say What Needs To be Said

Mark helps you Speak Up and Say What Needs To be Said

52 Types of Difficult People. 41: The Complainer

52 Types of Difficult People. 41: The Complainer

Mark helps you: Speak to an Employee about their Behaviour or Performance. (Performance Management.)

Mark helps you: Speak to an Employee about their Behaviour or Performance. (Performance Management.)

No! The customer isn't always right.

No! The customer isn't always right.

Hi. I'm Mark McPherson.

Hi. I'm Mark McPherson.

If someone doesn't understand, follow or 'get it', take responsibility for it.

If someone doesn't understand, follow or 'get it', take responsibility for it.

Hello I'm Mark McPherson

Hello I'm Mark McPherson

52 Types of Difficult People. Type 38: Dismissive.

52 Types of Difficult People. Type 38: Dismissive.

Essential Non-Verbal Skills Video13. Some things to avoid.

Essential Non-Verbal Skills Video13. Some things to avoid.

52 Types of Difficult People. Type 6: The Self-Appointed Boss.

52 Types of Difficult People. Type 6: The Self-Appointed Boss.

52 Types of Difficult People. Type 52: Violent.

52 Types of Difficult People. Type 52: Violent.

Essential Non-Verbal Skills Video12. Use eye contact when appropriate.

Essential Non-Verbal Skills Video12. Use eye contact when appropriate.

Essential Non-Verbal Skills Video11a. Associating (& dissociating) one thing with (from) another

Essential Non-Verbal Skills Video11a. Associating (& dissociating) one thing with (from) another

Essential Non-Verbal Skills Video11b. Associating & dissociating - some extra material

Essential Non-Verbal Skills Video11b. Associating & dissociating - some extra material

Essential Non-Verbal Skills Video02. Good posture, breathe properly, look good.

Essential Non-Verbal Skills Video02. Good posture, breathe properly, look good.

Essential Non-Verbal Skills Video01. An introduction to the essential skills.

Essential Non-Verbal Skills Video01. An introduction to the essential skills.

Essential Non-Verbal Skills Video10. Deliberately assign attributes to people, objects,

Essential Non-Verbal Skills Video10. Deliberately assign attributes to people, objects,

Please Managers: don't send emails to staff 'reminding' them of policies & procedures

Please Managers: don't send emails to staff 'reminding' them of policies & procedures

Essential Non-Verbal Skills Video14. Where did Mark get his ideas? V1 LONG

Essential Non-Verbal Skills Video14. Where did Mark get his ideas? V1 LONG

Essential Non-Verbal Skills Video09. Direct people's attention.

Essential Non-Verbal Skills Video09. Direct people's attention.

Essential Non-Verbal Skills Video08. Anchor ideas, concepts, emotions, ..

Essential Non-Verbal Skills Video08. Anchor ideas, concepts, emotions, ..

Essential Non-Verbal Skills Video03. The Welcoming to Resolute continuum

Essential Non-Verbal Skills Video03. The Welcoming to Resolute continuum

How to tell someone their behaviour isn't acceptable and you want it to improve: The FEWER script.

How to tell someone their behaviour isn't acceptable and you want it to improve: The FEWER script.

How to deal with someone who speaks too loudly

How to deal with someone who speaks too loudly

How to tell someone their behaviour isn't acceptable: Assertive Instant Messages (AIMs)

How to tell someone their behaviour isn't acceptable: Assertive Instant Messages (AIMs)

Essential Non-Verbal Skills Video07. Hold a position to focus attention and make a point.

Essential Non-Verbal Skills Video07. Hold a position to focus attention and make a point.

Essential Non-Verbal Skills Video2. Have good posture, breathe naturally and look your best.

Essential Non-Verbal Skills Video2. Have good posture, breathe naturally and look your best.

Giving people some acknowledgement is a good thing. And here's 5 ways we can do it.

Giving people some acknowledgement is a good thing. And here's 5 ways we can do it.

Essential Non-Verbal Skills Video06. Show timelines & graphs from the audience's perspective.

Essential Non-Verbal Skills Video06. Show timelines & graphs from the audience's perspective.

Essential Non-Verbal Skills Video05. Be synchronised.

Essential Non-Verbal Skills Video05. Be synchronised.

Essential Non-Verbal Skills Video04. Be congruent.

Essential Non-Verbal Skills Video04. Be congruent.

How to deal with someone who demands you do something even though you’ve said you can’t do it.

How to deal with someone who demands you do something even though you’ve said you can’t do it.

Step 3 of Mark's 3-step process for Stopping Bad Behaviour & Dealing with Difficult People

Step 3 of Mark's 3-step process for Stopping Bad Behaviour & Dealing with Difficult People

Step 2 of Mark's 3-step process for Stopping Bad Behaviour & Dealing with Difficult People

Step 2 of Mark's 3-step process for Stopping Bad Behaviour & Dealing with Difficult People

Step 1 of Mark's 3-step process for Stopping Bad Behaviour & Dealing with Difficult People

Step 1 of Mark's 3-step process for Stopping Bad Behaviour & Dealing with Difficult People

Mark's 3-step process for Stopping Bad Behaviour & Dealing with Difficult People: Overview

Mark's 3-step process for Stopping Bad Behaviour & Dealing with Difficult People: Overview

How I help you be a better speaker & presenter

How I help you be a better speaker & presenter

How Mark helps you put a stop to bad behaviour and deal with difficult people.

How Mark helps you put a stop to bad behaviour and deal with difficult people.

Mark's Presentation Skills Program Nov 2017: An overview of what we'll cover.

Mark's Presentation Skills Program Nov 2017: An overview of what we'll cover.

How to deal with someone who says "But you're a woman!" or "You're too young to do this job."

How to deal with someone who says "But you're a woman!" or "You're too young to do this job."

Mark's Presentation Skills Program Nov 2017: A quick introduction.

Mark's Presentation Skills Program Nov 2017: A quick introduction.

52 Types of Difficult People. Type 10: Loud Talker.

52 Types of Difficult People. Type 10: Loud Talker.

52 Types of Difficult People. Type 30: The Yes Addict.

52 Types of Difficult People. Type 30: The Yes Addict.

How Mark helps businesses, organisations and associations (in under 60 secs): Version 2.

How Mark helps businesses, organisations and associations (in under 60 secs): Version 2.

How Mark helps businesses, organisations and associations (in under 60 secs): Version1.

How Mark helps businesses, organisations and associations (in under 60 secs): Version1.

How to Master Tough Conversations. The Golden Rule: Only Use Facts - it's harder than you think.

How to Master Tough Conversations. The Golden Rule: Only Use Facts - it's harder than you think.

52 Types of Difficult People: What if a difficult person is more than one type? then what?

52 Types of Difficult People: What if a difficult person is more than one type? then what?

Why I don't use terms like Bully, Tyrant & Toxic to describe people who are poorly behaved

Why I don't use terms like Bully, Tyrant & Toxic to describe people who are poorly behaved

52 Types of Difficult People. Type 25: The Hogger.

52 Types of Difficult People. Type 25: The Hogger.

52 Types of Difficult People. Type 26: The Overloader.

52 Types of Difficult People. Type 26: The Overloader.

52 Types of Difficult People. Type 45: The Pleader

52 Types of Difficult People. Type 45: The Pleader

Why Mark is running a Crash Course on Dealing with Difficult People.

Why Mark is running a Crash Course on Dealing with Difficult People.

Why Mark is the person to be running a Crash Course on Dealing with Difficult People.

Why Mark is the person to be running a Crash Course on Dealing with Difficult People.

52 Types of Difficult People. Type 36: The Tormentor

52 Types of Difficult People. Type 36: The Tormentor

52 Types of Difficult people. Types 46: The Tantrum-Thrower

52 Types of Difficult people. Types 46: The Tantrum-Thrower

52 Types of Difficult People. Type 12: The Rambler

52 Types of Difficult People. Type 12: The Rambler

How to Master Tough Conversations: Don’t make the mistake of Psychoanalysing & Speculating.

How to Master Tough Conversations: Don’t make the mistake of Psychoanalysing & Speculating.

How to Master Tough Conversations: Don’t make the mistake of Name-calling & Labelling

How to Master Tough Conversations: Don’t make the mistake of Name-calling & Labelling

Communication Tip: Take responsibility for your less-than-perfect communication

Communication Tip: Take responsibility for your less-than-perfect communication

52 Types of Difficult People. Type 22: The Thief.

52 Types of Difficult People. Type 22: The Thief.

52 Types of Difficult People. Type 27: The Nit-Picker.

52 Types of Difficult People. Type 27: The Nit-Picker.

Communication Tip: Don't 'put the boot in' - accidentally or deliberately.

Communication Tip: Don't 'put the boot in' - accidentally or deliberately.

Communication Tip: Interpretation beats Intention every time

Communication Tip: Interpretation beats Intention every time

52 Types of Difficult People. Type 16: The Diehard.

52 Types of Difficult People. Type 16: The Diehard.

52 Types of Difficult People. Type 19: The Gossip.

52 Types of Difficult People. Type 19: The Gossip.

52 Types of Difficult People. #4: The Problem-Creator.

52 Types of Difficult People. #4: The Problem-Creator.

52 Types of Difficult People. #34: The Criticiser.

52 Types of Difficult People. #34: The Criticiser.

How Mark helps you Deal with Difficult People

How Mark helps you Deal with Difficult People

52 Types of Difficult People. #14: The Interjector.

52 Types of Difficult People. #14: The Interjector.

Best Practice Behaviour: a brief introduction.

Best Practice Behaviour: a brief introduction.

How Mark helps you Master Tough Conversations

How Mark helps you Master Tough Conversations

Hi. I'm Mark McPherson. I help CEOs, Directors, Managers, Business Owners, ...

Hi. I'm Mark McPherson. I help CEOs, Directors, Managers, Business Owners, ...

52 Types of Difficult People. #23: The Credit-Taker.

52 Types of Difficult People. #23: The Credit-Taker.

52 Types of Difficult People. #17: The Vacillator.

52 Types of Difficult People. #17: The Vacillator.

52 Types of Difficult People. #43: The Entrapper.

52 Types of Difficult People. #43: The Entrapper.

52 Types of Difficult People. #8: The Narcissist.

52 Types of Difficult People. #8: The Narcissist.

52 Types of Difficult People. #5: The Rule-Breaker

52 Types of Difficult People. #5: The Rule-Breaker

52 Types of Difficult People. #47: The Whinger.

52 Types of Difficult People. #47: The Whinger.

52 Types of Difficult People. #15: The Interferer.

52 Types of Difficult People. #15: The Interferer.

Crash Course in How to Deal with Difficult People: Why Mark's the person to run it.

Crash Course in How to Deal with Difficult People: Why Mark's the person to run it.

Crash Course on Dealing with Difficult People: Why is Mark offering it?

Crash Course on Dealing with Difficult People: Why is Mark offering it?

52 Types of Difficult People. #32: The Swearer.

52 Types of Difficult People. #32: The Swearer.

The Role of Mastering Tough Conversations in Developing & Maintaining a Respectful Workplace

The Role of Mastering Tough Conversations in Developing & Maintaining a Respectful Workplace

52 Types of difficult People. #50: The Abuser

52 Types of difficult People. #50: The Abuser

52 Types of Difficult People. #21: The Excluder.

52 Types of Difficult People. #21: The Excluder.

52 Types of Difficult People. #2: Lazy.

52 Types of Difficult People. #2: Lazy.

52 Types of Difficult People: #44 The Imposer

52 Types of Difficult People: #44 The Imposer

52 Types of Difficult People. #13 The Digresser

52 Types of Difficult People. #13 The Digresser

52 Types of Difficult people. #51: The Threat-Maker

52 Types of Difficult people. #51: The Threat-Maker

52 Types of Difficult People. #35: The Put-Down Merchant

52 Types of Difficult People. #35: The Put-Down Merchant

52 Types of Difficult People. #7: The Know-All.

52 Types of Difficult People. #7: The Know-All.

Mark's approach to helping your Staff Work Together in Harmony

Mark's approach to helping your Staff Work Together in Harmony

Mark's approach to helping you Deal with Difficult People

Mark's approach to helping you Deal with Difficult People

52 types of Difficult People FAQs: Why isn't 'bully' one of the 52 types?

52 types of Difficult People FAQs: Why isn't 'bully' one of the 52 types?

Tough Conversations: The 4 main types.

Tough Conversations: The 4 main types.

How to contact Mark.

How to contact Mark.

52 types of Difficult People. #28: The Accuser.

52 types of Difficult People. #28: The Accuser.

52 types of Difficult People. #11: The Motor-Mouth

52 types of Difficult People. #11: The Motor-Mouth

52 types of Difficult People. #49: The Demander.

52 types of Difficult People. #49: The Demander.

52 Types of Difficult People FAQs: Why haven't I included murderers etc?

52 Types of Difficult People FAQs: Why haven't I included murderers etc?

Hello. I'm Mark McPherson.

Hello. I'm Mark McPherson.

52 types of Difficult People. #1: The Slacker.

52 types of Difficult People. #1: The Slacker.

52 types of Difficult People. #42: Too Personal.

52 types of Difficult People. #42: Too Personal.

52 types of Difficult People. #24: The Liar.

52 types of Difficult People. #24: The Liar.

52 types of Difficult People. #33: The Bigot.

52 types of Difficult People. #33: The Bigot.

52 Types of Difficult People: FAQs. What if a person is more than one type?

52 Types of Difficult People: FAQs. What if a person is more than one type?

52 types of Difficult People. #9: The Hotshot.

52 types of Difficult People. #9: The Hotshot.

52 types of Difficult People. #31: The Commitment-Breaker

52 types of Difficult People. #31: The Commitment-Breaker

52 types of Difficult People. #48: The Side-Tracker.

52 types of Difficult People. #48: The Side-Tracker.

What's the difference between Bad Behaviour & Difficult Behaviour?

What's the difference between Bad Behaviour & Difficult Behaviour?

Examples of Mark speaking and presenting

Examples of Mark speaking and presenting

No! The customer isn't always right.

No! The customer isn't always right.

Best Practice Behaviour: Slides used in a presentation made into a video - 2 Oct 2014

Best Practice Behaviour: Slides used in a presentation made into a video - 2 Oct 2014

Some clips of Mark presenting: The Tough Conversations Guy.

Some clips of Mark presenting: The Tough Conversations Guy.