Just-in-Time Knowledge: How Self-Service Can Empower Customers and Contact Centers (July 15, 2021) Скачать
How Gamification Can Drive Contact Center Retention, Engagement, and Performance (February 16, 2022) Скачать
Unlocking Hidden Insights from Your Contact Center: Experience, Compliance, Revenue (March 23, 2022) Скачать
Hearing What They Aren't Telling You: Measuring and Optimizing Self-Service CX (November 16, 2022) Скачать
ICMI FastChat. Performance Management and Coaching Enablement: The Keys to Contact Center Success Скачать
2019 ICMI Keynote Speaker and Human Behavior Expert Colette Carlson delivers a special message. Скачать
