Канал: Julie L. Mohr

Knowledge Management and GenAI: Changing The Conversation

Knowledge Management and GenAI: Changing The Conversation

Platform Teams and The Future Fit Organization

Platform Teams and The Future Fit Organization

Speakers Video - Clips from Various Speaking Engagements

Speakers Video - Clips from Various Speaking Engagements

High Education: Knowledge on Campus

High Education: Knowledge on Campus

Meet Sherlock: The Knowledge Bot about Knowledge

Meet Sherlock: The Knowledge Bot about Knowledge

Advanced Knowledge Management for Global Support Organizations

Advanced Knowledge Management for Global Support Organizations

Continual Professional Development, in or out?

Continual Professional Development, in or out?

CEM Meets ITSM: A Customer Service Week Event

CEM Meets ITSM: A Customer Service Week Event

The ROI of Customer Satisfaction and Continuous Improvement Programs

The ROI of Customer Satisfaction and Continuous Improvement Programs

The Five C's of Service Catalog Management

The Five C's of Service Catalog Management

Manage Service Investments in the Professional Service Organization

Manage Service Investments in the Professional Service Organization

The Service Desk: Open for Business

The Service Desk: Open for Business

Future of the ISP: Key Social & Technology Advancements & How They Impact the IT Service Provider

Future of the ISP: Key Social & Technology Advancements & How They Impact the IT Service Provider

How to "Fast Forward" ITSM to Support the Digital Enterprise

How to "Fast Forward" ITSM to Support the Digital Enterprise

Digital Transformation Event - 18 Sep 2019

Digital Transformation Event - 18 Sep 2019

Our Design Approach

Our Design Approach

Shine17 Julie Mohr Living in the Disruption Economy

Shine17 Julie Mohr Living in the Disruption Economy

Feed the Bots Strategies to Improve Chat Bots through Knowledge

Feed the Bots Strategies to Improve Chat Bots through Knowledge

Your CRM Isnt a Silver Bullet Customer Engagement Strategies

Your CRM Isnt a Silver Bullet Customer Engagement Strategies

Sacramento HDI 2018 Big Event

Sacramento HDI 2018 Big Event

Cherwell Fast Forward Service Management

Cherwell Fast Forward Service Management

Why Attend 2018 ITSMF Fusion Conference with Malcolm Fry

Why Attend 2018 ITSMF Fusion Conference with Malcolm Fry

Feed the Bots: Strategies to Improve Chat Bots through Knowledge

Feed the Bots: Strategies to Improve Chat Bots through Knowledge

All Things ITSM Interview – ITSM and the Customer Experience

All Things ITSM Interview – ITSM and the Customer Experience

Why do ITSM professionals need to start considering DevOps?

Why do ITSM professionals need to start considering DevOps?

What do ITSM professionals need to be mindful of in the next couple of years?

What do ITSM professionals need to be mindful of in the next couple of years?

What do IT and the business need from each other to thrive?

What do IT and the business need from each other to thrive?

Reinventing the Customer Experience

Reinventing the Customer Experience

Customer Experience Management NorthCoast HDI

Customer Experience Management NorthCoast HDI

Are you a Lifecycle or a Capability Expert? Your Path to ITIL Expert

Are you a Lifecycle or a Capability Expert? Your Path to ITIL Expert

Join HDI in SF at LinkedIn for CEM Meets ITSM

Join HDI in SF at LinkedIn for CEM Meets ITSM

Customer Experience and the Cloud: Managing the Experience, Risks, and Challenges

Customer Experience and the Cloud: Managing the Experience, Risks, and Challenges

A Holistic Guide to Change Management WEBINAR

A Holistic Guide to Change Management WEBINAR

The Road to Customer Satisfaction

The Road to Customer Satisfaction

Raise the Bar on Service Quality: KPIs that Drive Value

Raise the Bar on Service Quality: KPIs that Drive Value

Categorization: A Method to the Madness

Categorization: A Method to the Madness

IT Governance: What's it REALLY All About?

IT Governance: What's it REALLY All About?

Webinar: Demystifying the Newest ITIL Edition

Webinar: Demystifying the Newest ITIL Edition

Keynote Presentation in Brazil: Keys to High Impact Leadership

Keynote Presentation in Brazil: Keys to High Impact Leadership

Keynote Presentation in Brazil: Creditbility is the Foundation

Keynote Presentation in Brazil: Creditbility is the Foundation

Keynote Presentation in Brazil: Encourage the Heart

Keynote Presentation in Brazil: Encourage the Heart

Keynote Presentation in Brazil: Enable Others to Act

Keynote Presentation in Brazil: Enable Others to Act

Keynote Presentation in Brazil: Challenge the Process

Keynote Presentation in Brazil: Challenge the Process

Keynote Presentation in Brazil: Vision

Keynote Presentation in Brazil: Vision

Keynote Presentation in Brazil: Know Your Inner Self

Keynote Presentation in Brazil: Know Your Inner Self

Keynote Presentation in Brazil: Keys to Success

Keynote Presentation in Brazil: Keys to Success

Keynote Presentation in Brazil: The Brazil Connection

Keynote Presentation in Brazil: The Brazil Connection

Problem Management Interfaces

Problem Management Interfaces

Mapping Support Processes - Value Creation through Processes

Mapping Support Processes - Value Creation through Processes

4-STAR ITIL Service Lifecycle Review

4-STAR ITIL Service Lifecycle Review

Managing Across the Lifecycle - Directing Part 2

Managing Across the Lifecycle - Directing Part 2

Managing Across the Lifecycle - Directing Part 1

Managing Across the Lifecycle - Directing Part 1

Service Catalog Course Clip

Service Catalog Course Clip

Keynote Presentation in Brazil: Introduction

Keynote Presentation in Brazil: Introduction