Канал: Michel Falcon

Why Customer Service Is Average In Most Companies

Why Customer Service Is Average In Most Companies

My Restaurant Won't Be Joining Tipping Culture

My Restaurant Won't Be Joining Tipping Culture

Ask This Unique Interview To Find The Best Employees For Your Company

Ask This Unique Interview To Find The Best Employees For Your Company

Add this to your employee review structure (it works!)

Add this to your employee review structure (it works!)

Your Bad Customer Service is an Team Building Issue (and the Leader's Fault)

Your Bad Customer Service is an Team Building Issue (and the Leader's Fault)

How Anyone Can Reduce the Pain of High Employee Turnover

How Anyone Can Reduce the Pain of High Employee Turnover

How to Improve Your Employee Interview Skills

How to Improve Your Employee Interview Skills

Improve Your Employee Training With My LP and LO Structure

Improve Your Employee Training With My LP and LO Structure

My 80/20 Rule For Team Building and Customer Experience

My 80/20 Rule For Team Building and Customer Experience

How To Lead A Team Without Having To Do Everything Yourself

How To Lead A Team Without Having To Do Everything Yourself

Grow Your Career With V.I.P.

Grow Your Career With V.I.P.

How Curiosity Fuels Innovation + Customer Experience #companyculture #customerexperience

How Curiosity Fuels Innovation + Customer Experience #companyculture #customerexperience

Build Your Strongest Team Ever With R.O.A.R.

Build Your Strongest Team Ever With R.O.A.R.

The Most Unusual Interview Question To Ask

The Most Unusual Interview Question To Ask

One thing everyone can do to attract top talent in a tight labour market

One thing everyone can do to attract top talent in a tight labour market

We Should Be Building Companies We'd Want Our Children To Work For.

We Should Be Building Companies We'd Want Our Children To Work For.

Everyone Equates This One Thing to Great Customer Service

Everyone Equates This One Thing to Great Customer Service

This Is The Best Way To Grow A Career and Leadership

This Is The Best Way To Grow A Career and Leadership

People Don't Fail Processes Do (A Leadership Strategy)

People Don't Fail Processes Do (A Leadership Strategy)

You Should Want Your Competitors To Try and Poach Your Employees

You Should Want Your Competitors To Try and Poach Your Employees

We Need To Invest More Customer Experience Training

We Need To Invest More Customer Experience Training

Only The Paranoid Survive

Only The Paranoid Survive

How You Know If You're About to Hire a Customer Centric Employee

How You Know If You're About to Hire a Customer Centric Employee

Public v. Private Praise: Which Do Your Employees Prefer? #companyculture

Public v. Private Praise: Which Do Your Employees Prefer? #companyculture

Only The Paranoid Survive (A Favourite Operational Quote of Mine)

Only The Paranoid Survive (A Favourite Operational Quote of Mine)

The Difference Between Customer Experience and Customer Service

The Difference Between Customer Experience and Customer Service

This Is When You Must Be Coaching Your Employees For Maximum Employee Engagement

This Is When You Must Be Coaching Your Employees For Maximum Employee Engagement

Do This For Better Customer Experience

Do This For Better Customer Experience

My Favourite Leadership Quote to Manage Excellent Employees

My Favourite Leadership Quote to Manage Excellent Employees

How to Manage Performance With the Keeper Test #companyculture #employeeperformance

How to Manage Performance With the Keeper Test #companyculture #employeeperformance

3 Affordable Tactics for Better Hospitality (For Any Industry)

3 Affordable Tactics for Better Hospitality (For Any Industry)

Ask This Interview Question to Get Hired (II) #companyculture

Ask This Interview Question to Get Hired (II) #companyculture

How to Hire Happy People

How to Hire Happy People

How to Write a High Performing Job Description #companyculture #recruitment #smallbusiness

How to Write a High Performing Job Description #companyculture #recruitment #smallbusiness

Stop Telling Your Employees to Smile #companyculture #customerservicemanagement

Stop Telling Your Employees to Smile #companyculture #customerservicemanagement

Improving Attention to Detail and Customer Service

Improving Attention to Detail and Customer Service

A Simple Way Anyone Can Improve Their Sales and Customer Experience

A Simple Way Anyone Can Improve Their Sales and Customer Experience

How to Increase Pricing Without Losing Customers

How to Increase Pricing Without Losing Customers

One Simple Way to Stand Out in Your Company

One Simple Way to Stand Out in Your Company

Michel Falcon Keynote Speaker Highlight Reel

Michel Falcon Keynote Speaker Highlight Reel

I Want Bad Customer Service

I Want Bad Customer Service

Stop Hosting Anonymous Employee Surveys.

Stop Hosting Anonymous Employee Surveys.

Ask This Interview Question to Get Hired

Ask This Interview Question to Get Hired

My Favourite Customer Service Interview Question to Ask

My Favourite Customer Service Interview Question to Ask

How to Hire Hospitable (and Happy) People

How to Hire Hospitable (and Happy) People

You Won't Trust Your Team Until This Happens

You Won't Trust Your Team Until This Happens

Do This Before Quitting Your Job

Do This Before Quitting Your Job

My Tactics For Better Customer Experience (Regardless of Industry)

My Tactics For Better Customer Experience (Regardless of Industry)

Want Better Customer Service? Try This

Want Better Customer Service? Try This

Three Keys to Hospitality

Three Keys to Hospitality

Why Your Company Needs Nameless Leadership

Why Your Company Needs Nameless Leadership

Why Language Matters in Every Company

Why Language Matters in Every Company

Hospitality Books You Need to Read This Year

Hospitality Books You Need to Read This Year

How to Build Your Best Team With My Famous $20 Interview Question

How to Build Your Best Team With My Famous $20 Interview Question

This Is My Inspirational Leader - Who's Yours?

This Is My Inspirational Leader - Who's Yours?

Your Company May Be Missing This Success Ingredient

Your Company May Be Missing This Success Ingredient

How to Create and Protect Your Company Culture

How to Create and Protect Your Company Culture

How to Get Your Employees to Pay Attention to Detail (Toilet Paper Example)

How to Get Your Employees to Pay Attention to Detail (Toilet Paper Example)

Ask This Interview Question to Have the Best Customer Service in Your Industry

Ask This Interview Question to Have the Best Customer Service in Your Industry

How to Manage Employee Performance (My Traffic Light Model)

How to Manage Employee Performance (My Traffic Light Model)

Michel Falcon Keynote Speaking Highlight Reel (OPA! of Greece Conference)

Michel Falcon Keynote Speaking Highlight Reel (OPA! of Greece Conference)

Driving Profits with Employee and Guest Loyalty Strategies (Opa of Greece Keynote)

Driving Profits with Employee and Guest Loyalty Strategies (Opa of Greece Keynote)

PAY TRANSPARENCY - BUILDING LASTING COMPANIES AND FUELING PERFORMANCE

PAY TRANSPARENCY - BUILDING LASTING COMPANIES AND FUELING PERFORMANCE

HOW TO COACH MIDDLE MANAGEMENT ON CORE VALUES AND CULTURE FT. RAJ SUPPIAH

HOW TO COACH MIDDLE MANAGEMENT ON CORE VALUES AND CULTURE FT. RAJ SUPPIAH

HOW TO BALANCE SALES AND CUSTOMER EXPERIENCE & MORE FT. NICK DINARDO

HOW TO BALANCE SALES AND CUSTOMER EXPERIENCE & MORE FT. NICK DINARDO

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE PEOPLE FIRST CULTURE ERA (4/4)

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE PEOPLE FIRST CULTURE ERA (4/4)

HOW TO PREP EMPLOYEES FOR EFFECTIVE 1-TO-1 MEETINGS & MORE | FT. CYNDI SHI

HOW TO PREP EMPLOYEES FOR EFFECTIVE 1-TO-1 MEETINGS & MORE | FT. CYNDI SHI

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE SOCIAL MEDIA ERA (3/4)

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE SOCIAL MEDIA ERA (3/4)

HOW TO SET GOALS WITH EMPLOYEES (AND ACHIEVE THEM) FT. SUNNY VERMA

HOW TO SET GOALS WITH EMPLOYEES (AND ACHIEVE THEM) FT. SUNNY VERMA

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE INTERNET ERA (2/4)

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE INTERNET ERA (2/4)

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE PRE-INTERNET ERA (1/4)

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE PRE-INTERNET ERA (1/4)

HOW TO ENGAGE REMOTE TEAMS & MORE FT. KRISTI HEROLD

HOW TO ENGAGE REMOTE TEAMS & MORE FT. KRISTI HEROLD

THE SECRET TO CORPORATE GIFT-GIVING (AND LEAVING A LASTING IMPRESSION)

THE SECRET TO CORPORATE GIFT-GIVING (AND LEAVING A LASTING IMPRESSION)

How to Calculate Net Promotor Score (NPS) (Then Apply it to Your Business)

How to Calculate Net Promotor Score (NPS) (Then Apply it to Your Business)

What is the People-First Culture 3-P Strategy?

What is the People-First Culture 3-P Strategy?

What Is People-First Culture?

What Is People-First Culture?

MENTORSHIP WITH MICHEL: Disengagement, Purpose & Self-Fulfillment

MENTORSHIP WITH MICHEL: Disengagement, Purpose & Self-Fulfillment

Customer Service, Company Culture and Authenticity With Bob Glazer

Customer Service, Company Culture and Authenticity With Bob Glazer

MAKE THESE TWO PROMISES TO YOURSELF TODAY AT WORK

MAKE THESE TWO PROMISES TO YOURSELF TODAY AT WORK

Subway Global Convention Conference (2019 keynote speaker)

Subway Global Convention Conference (2019 keynote speaker)

Company Culture and Customer Experience Keynote Speaker: Subway Global Convention (2019)

Company Culture and Customer Experience Keynote Speaker: Subway Global Convention (2019)

Talking Company Culture, Entrepreneurship & LinkedIn's Reach with Swish Goswami

Talking Company Culture, Entrepreneurship & LinkedIn's Reach with Swish Goswami

What Is A People-First Culture? (Company Culture Interview With Jayson Gaignard)

What Is A People-First Culture? (Company Culture Interview With Jayson Gaignard)

Improve Your Customer Experience with Customer Journey Mapping (Case Study Included)

Improve Your Customer Experience with Customer Journey Mapping (Case Study Included)

Brian Scudamore Interview: Grow A Business By Focusing On Company Culture

Brian Scudamore Interview: Grow A Business By Focusing On Company Culture

How To Host A Customer Journey Mapping Workshop

How To Host A Customer Journey Mapping Workshop

Why Improving Your Interview Process Will Ignite Your Customer Experience (3 Proven Tips)

Why Improving Your Interview Process Will Ignite Your Customer Experience (3 Proven Tips)

How To Increase Employee Engagement During Interviews & Onboarding (Customer Experience Keynote)

How To Increase Employee Engagement During Interviews & Onboarding (Customer Experience Keynote)

People-First Culture Keynote: Las Vegas 2019 (Customer Experience Keynote)

People-First Culture Keynote: Las Vegas 2019 (Customer Experience Keynote)

Influencer Marketing with Rachel David

Influencer Marketing with Rachel David

3 Employee Engagement Training Strategies (Start Using Them Today!)

3 Employee Engagement Training Strategies (Start Using Them Today!)

Customer Service Keynote Speaker: Customer Service vs. Customer Experience

Customer Service Keynote Speaker: Customer Service vs. Customer Experience

How To Transform Your Company Culture in 2019 (7 Guaranteed Examples)

How To Transform Your Company Culture in 2019 (7 Guaranteed Examples)

People-First Culture Workshop

People-First Culture Workshop

Customer experience speaker: Teamleader Keynote in Belgium

Customer experience speaker: Teamleader Keynote in Belgium

Michel Falcon: Customer Experience, Employee Engagement, Company Culture Keynote Speaker (3 min.)

Michel Falcon: Customer Experience, Employee Engagement, Company Culture Keynote Speaker (3 min.)

Michel Falcon: Customer Experience, Employee Engagement & Company Culture Keynote Speaker (15 min.)

Michel Falcon: Customer Experience, Employee Engagement & Company Culture Keynote Speaker (15 min.)

McDonald's National Hiring Day Campaign

McDonald's National Hiring Day Campaign

Customer Experience Keynote Speaker: Dulux Paints Manager Conference

Customer Experience Keynote Speaker: Dulux Paints Manager Conference

Customer Experience Keynote Speaker: Dulux Sales Conference

Customer Experience Keynote Speaker: Dulux Sales Conference

Customer Experience Speaker: LUSH National Retail Conference

Customer Experience Speaker: LUSH National Retail Conference

People-First Culture™: Why Some Teams Win Together and Others Don't.

People-First Culture™: Why Some Teams Win Together and Others Don't.

Breakfast-N-Jam (Sessions)

Breakfast-N-Jam (Sessions)

Interview Process: 7 Tips to Build a High Performing Team (2018)

Interview Process: 7 Tips to Build a High Performing Team (2018)

Customer Experience Strategies: 5 Tips for Profit and Growth (2018)

Customer Experience Strategies: 5 Tips for Profit and Growth (2018)

Vistage Executive Summit Keynote - Philadelphia

Vistage Executive Summit Keynote - Philadelphia

Entrepreneurs Organization (EO) Toronto workshop

Entrepreneurs Organization (EO) Toronto workshop

What is the People First Culture™?

What is the People First Culture™?

Michel Falcon's YouTube Channel Trailer

Michel Falcon's YouTube Channel Trailer

5 Ways to Increase Your Net Promoter Score Response Rate

5 Ways to Increase Your Net Promoter Score Response Rate

How to Prevent an Employee From “Checking Out” After They’ve Resigned

How to Prevent an Employee From “Checking Out” After They’ve Resigned

What is an Employee Advisory Board?

What is an Employee Advisory Board?

Richard Branson's Rules for Customer Experience Success

Richard Branson's Rules for Customer Experience Success

3 Things You Must Have to Become a Great Place to Work

3 Things You Must Have to Become a Great Place to Work

How To Ask The Right Customer Service Interview Questions

How To Ask The Right Customer Service Interview Questions

3 Customer Service Skills Your Employees Need to Create Customer Loyalty

3 Customer Service Skills Your Employees Need to Create Customer Loyalty

A Day in the Life of a Keynote Speaker

A Day in the Life of a Keynote Speaker

Michel Falcon: Customer Experience and Employee Engagement Speaker

Michel Falcon: Customer Experience and Employee Engagement Speaker

Customer Experience Keynote Speaker: In Australia with LJ Hooker (Real Estate)

Customer Experience Keynote Speaker: In Australia with LJ Hooker (Real Estate)

How Customer Experience Creates Customer Loyalty in Real Estate

How Customer Experience Creates Customer Loyalty in Real Estate

Simple Tactics to Create a Customer-centric Company

Simple Tactics to Create a Customer-centric Company

The Most Affordable Ways to Hire Employees and Build Your Company Culture

The Most Affordable Ways to Hire Employees and Build Your Company Culture

The Most Important Career Development Tip You Can Receive (or Give)

The Most Important Career Development Tip You Can Receive (or Give)

Customer Experience and Employee Engagement Q&A #1

Customer Experience and Employee Engagement Q&A #1

3 Net Promoter Score (NPS) Mistakes Every Company Makes

3 Net Promoter Score (NPS) Mistakes Every Company Makes

Customer Service Training 101: How to Build a World-Class Program

Customer Service Training 101: How to Build a World-Class Program

VIDEO: How to Hire Motivated Customer Service Employees

VIDEO: How to Hire Motivated Customer Service Employees

How Any Employee Can Improve their Customer Service Skills

How Any Employee Can Improve their Customer Service Skills

What is Customer Experience?

What is Customer Experience?

Michel Falcon - Customer Experience Speaker

Michel Falcon - Customer Experience Speaker

Frost and Sullivan Keynote '14 - San Diego

Frost and Sullivan Keynote '14 - San Diego

Keynote: Verizon Wireless West Retail Summit (2014)

Keynote: Verizon Wireless West Retail Summit (2014)

4 Customer Service Questions You Must Be Asking When Hiring

4 Customer Service Questions You Must Be Asking When Hiring

Why The Best CEO's Invest in Customer Experience

Why The Best CEO's Invest in Customer Experience

The 3 Customer Personality Types and How to Build Rapport With Each

The 3 Customer Personality Types and How to Build Rapport With Each

This is the Difference Between Customer Experience, Customer Service and Customer Centricity

This is the Difference Between Customer Experience, Customer Service and Customer Centricity

Michel Falcon Customer Experience Speaker

Michel Falcon Customer Experience Speaker