Канал: Ticket Volume - IT Podcast

The Impact of Risk Management in Day-to-Day Life

The Impact of Risk Management in Day-to-Day Life

What are you doing with Technology?

What are you doing with Technology?

82. Are IT people socially awkward? Debunking 4 IT stereotypes

82. Are IT people socially awkward? Debunking 4 IT stereotypes

How to become an IT professional

How to become an IT professional

Technology doesn´t matter

Technology doesn´t matter

Best Advice for Learners

Best Advice for Learners

AI Won't Replace Humans

AI Won't Replace Humans

How to Take a Step Forward With Regulatory Compliance

How to Take a Step Forward With Regulatory Compliance

The Future of Work Is Over

The Future of Work Is Over

81. Women of ITSM: A community for sharing and growing with Lucy Grimwade and Sophie Hussey

81. Women of ITSM: A community for sharing and growing with Lucy Grimwade and Sophie Hussey

Are Complex Frameworks Necessary?

Are Complex Frameworks Necessary?

What Qualities Do You Need To Succeed as a Service Manager?

What Qualities Do You Need To Succeed as a Service Manager?

Is Top-Level Management Ready For NIS2?

Is Top-Level Management Ready For NIS2?

The Secret To Effective Cybersecurity 🔐

The Secret To Effective Cybersecurity 🔐

What Does an IT Manager do, And What Does it Take to Become One?

What Does an IT Manager do, And What Does it Take to Become One?

80. NIS2 Implementation: Challenges And Tips, With Morten Eeg, Wathagi Ndungu & Gennady Kreukniet

80. NIS2 Implementation: Challenges And Tips, With Morten Eeg, Wathagi Ndungu & Gennady Kreukniet

The Key to Effective Process Improvement 🤩

The Key to Effective Process Improvement 🤩

What Makes a Good IT Leader? 5 Experts Weigh in

What Makes a Good IT Leader? 5 Experts Weigh in

Are Certifications Worth it? Here's What IT Experts Have to Say

Are Certifications Worth it? Here's What IT Experts Have to Say

7 Things That Make Good IT Leadership

7 Things That Make Good IT Leadership

12 Best ITSM Books You Can’t Miss Out On

12 Best ITSM Books You Can’t Miss Out On

Want to be a Good IT Manager? Here Are 10 Signs of Good Leadership That Put You on Track

Want to be a Good IT Manager? Here Are 10 Signs of Good Leadership That Put You on Track

10 Signs of Poor Leadership You Need to Avoid

10 Signs of Poor Leadership You Need to Avoid

12 Management Books IT Leaders Are Reading in 2024

12 Management Books IT Leaders Are Reading in 2024

79. How to Achieve Regulatory Compliance In Multinational Companies | Jordan Thurston, SVP at Citi

79. How to Achieve Regulatory Compliance In Multinational Companies | Jordan Thurston, SVP at Citi

How to Design a Business Process? 15 Tips to Kick Off

How to Design a Business Process? 15 Tips to Kick Off

[Webinar] Wiring The Winning Organization: Automation, Innovation, And Adaptability

[Webinar] Wiring The Winning Organization: Automation, Innovation, And Adaptability

Leadership vs. Management: 6 Crucial Differences, Explained

Leadership vs. Management: 6 Crucial Differences, Explained

Wiring The Winning Organization: Automation, Innovation, And Adaptability

Wiring The Winning Organization: Automation, Innovation, And Adaptability

5 Things You Can’t Overlook if You Are a Help Desk Manager

5 Things You Can’t Overlook if You Are a Help Desk Manager

Mastering IT Support: 20 Help Desk Hacks for Success

Mastering IT Support: 20 Help Desk Hacks for Success

Technical Skills vs. Soft Skills: Why They’re Both Essential in IT

Technical Skills vs. Soft Skills: Why They’re Both Essential in IT

5 Pieces of Advice for Aspiring IT Professionals From IT Experts

5 Pieces of Advice for Aspiring IT Professionals From IT Experts

6 Tips to Create The Best IT Resume — And Land Your Dream Job

6 Tips to Create The Best IT Resume — And Land Your Dream Job

5 Ways to Use Artificial Intelligence For IT Operations

5 Ways to Use Artificial Intelligence For IT Operations

78. Past, Present, And Future of the Workplace, With Christopher Dancy

78. Past, Present, And Future of the Workplace, With Christopher Dancy

5 Tips to Improve Your IT Service Management Skills

5 Tips to Improve Your IT Service Management Skills

7 Steps to Design an Onboarding Workflow

7 Steps to Design an Onboarding Workflow

[Webinar] How to Build a Multidisciplinary ITSM Project, With Jyoti Chopra and Darrel Popowich

[Webinar] How to Build a Multidisciplinary ITSM Project, With Jyoti Chopra and Darrel Popowich

5 Tips For Successful Incident Management

5 Tips For Successful Incident Management

7 Essential Steps to Excel as a Helpdesk Technician

7 Essential Steps to Excel as a Helpdesk Technician

77. ITSM, BRM, Agile, Project Management: Why None of Them Matter, With David Tomlinson

77. ITSM, BRM, Agile, Project Management: Why None of Them Matter, With David Tomlinson

[LIVE SESSION] The Future of IT Service Management

[LIVE SESSION] The Future of IT Service Management

Webinar - The Future of IT Service Management

Webinar - The Future of IT Service Management

76. Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

76. Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

75. How To Reduce The Fear of AI, With Mariena Quintanilla

75. How To Reduce The Fear of AI, With Mariena Quintanilla

74. Business Process Design in ITSM: How to Design Robust Business Processes?, With David Mainville

74. Business Process Design in ITSM: How to Design Robust Business Processes?, With David Mainville

73. Learning From Practice In ITSM, With Ryan Ogilvie

73. Learning From Practice In ITSM, With Ryan Ogilvie

[LIVE SESSION] Knowledge Management Success: Tips, Tricks, And Metrics

[LIVE SESSION] Knowledge Management Success: Tips, Tricks, And Metrics

Webinar - Knowledge Management: Tips, Tricks, And Metrics

Webinar - Knowledge Management: Tips, Tricks, And Metrics

72. Building Community Within a Customer Support Team, With Neal Travis

72. Building Community Within a Customer Support Team, With Neal Travis

71. How to Become an ITSM Consultant, With Sophie Hussey

71. How to Become an ITSM Consultant, With Sophie Hussey

[LIVE SESSION] Staffing For Service: Models, Volumes, And Training

[LIVE SESSION] Staffing For Service: Models, Volumes, And Training

Ticket Volume Live: Staffing For Service: Models, Volumes, And Training

Ticket Volume Live: Staffing For Service: Models, Volumes, And Training

70. Emotional intelligence in leadership, with Deborah Monroe

70. Emotional intelligence in leadership, with Deborah Monroe

69. Unfolding Yet Another Service Management Model (YaSM), With Stefan Kempter

69. Unfolding Yet Another Service Management Model (YaSM), With Stefan Kempter

68. How to Become a Help Desk Technician? First Steps as an Agent, with Abby Sininger

68. How to Become a Help Desk Technician? First Steps as an Agent, with Abby Sininger

67. The power of Simulations in ITSM training, with James Gander

67. The power of Simulations in ITSM training, with James Gander

[LIVE SESSION] ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield | David Foxen

[LIVE SESSION] ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield | David Foxen

ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield

ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield

66. Mastering the art of training help desk staff, with Lisa Schwartz

66. Mastering the art of training help desk staff, with Lisa Schwartz

65. How to Build a Strong Team Culture, With Gregg Gregory

65. How to Build a Strong Team Culture, With Gregg Gregory

64. The importance of IT Asset Management, With David Foxen

64. The importance of IT Asset Management, With David Foxen

63 . How to put an Experience Management strategy into effect, with Joshua Nelson

63 . How to put an Experience Management strategy into effect, with Joshua Nelson

[LIVE SESSION] The ITSM Implementation Roadmap, With Doug Tedder

[LIVE SESSION] The ITSM Implementation Roadmap, With Doug Tedder

62. A Field Guide on How to Build a Successful CMDB, With Allen Dixon

62. A Field Guide on How to Build a Successful CMDB, With Allen Dixon

Ticket Volume LIVE: ITSM Roadmap

Ticket Volume LIVE: ITSM Roadmap

61. Where Does Organizational Change Management Stand Today, With Karen Ferris

61. Where Does Organizational Change Management Stand Today, With Karen Ferris

60. How to Measure Knowledge in IT? Skills vs. Theory, With Matthew Burrows

60. How to Measure Knowledge in IT? Skills vs. Theory, With Matthew Burrows

59. How To Run A Successful Help Desk - And Win An Award For It, With Moe Sulliman

59. How To Run A Successful Help Desk - And Win An Award For It, With Moe Sulliman

58. How to Stay Relevant? Tips And Tricks For IT Leaders with Anthony Orr

58. How to Stay Relevant? Tips And Tricks For IT Leaders with Anthony Orr

57. A How-To Guide On Boosting Team Morale, With Sandy Confer

57. A How-To Guide On Boosting Team Morale, With Sandy Confer

56. A Crash Course on Value Stream Mapping For ITSM, with Waseem Ahmed

56. A Crash Course on Value Stream Mapping For ITSM, with Waseem Ahmed

55. An introduction to Unified Service Management, with John Worthington

55. An introduction to Unified Service Management, with John Worthington

[LIVE SESSION] Experience is Squishy: How to Turn Sentiment Data Into Action

[LIVE SESSION] Experience is Squishy: How to Turn Sentiment Data Into Action

Experience is Squishy: How to turn sentiment data into action

Experience is Squishy: How to turn sentiment data into action

54. How Can Systemic Thinking Benefit Digital Leadership, with Patti Blackstaffe

54. How Can Systemic Thinking Benefit Digital Leadership, with Patti Blackstaffe

53. From Cross Functional Manager to Security & Governance Leader, with Jeevan Lobo

53. From Cross Functional Manager to Security & Governance Leader, with Jeevan Lobo

[WEBINAR] IT + CX: The Experience Sweet Spot, With Nate Brown

[WEBINAR] IT + CX: The Experience Sweet Spot, With Nate Brown

Stop IT Incidents From Happening #shorts

Stop IT Incidents From Happening #shorts

Ticket Volume LIVE: IT + CX: The Experience Sweet Spot

Ticket Volume LIVE: IT + CX: The Experience Sweet Spot

52. A Practical Approach to Co-Creating Value Across The Organization, With David Barrow

52. A Practical Approach to Co-Creating Value Across The Organization, With David Barrow

Is Value Management a New Concept for ITIL? #shorts

Is Value Management a New Concept for ITIL? #shorts

51. IT Service Desk Fundamentals: Culture, a Structure, And Certifications, With Sanjay Nair

51. IT Service Desk Fundamentals: Culture, a Structure, And Certifications, With Sanjay Nair

How Can You Successfully Manage Your Business Growth? #shorts

How Can You Successfully Manage Your Business Growth? #shorts

50. The Future of ITIL, With Markus Bause From @PeoplecertOrg

50. The Future of ITIL, With Markus Bause From @PeoplecertOrg

Ticket Volume Podcast turns one year old!

Ticket Volume Podcast turns one year old!

What’s on Top in IT: Product or Service? #shorts

What’s on Top in IT: Product or Service? #shorts

[WEBINAR] Service And Support Leadership in 2023, With Tony North

[WEBINAR] Service And Support Leadership in 2023, With Tony North

Why You Need Soft Skills to Work in ITSM #shorts

Why You Need Soft Skills to Work in ITSM #shorts

Ticket Volume LIVE: Service and Support Leadership in 2023

Ticket Volume LIVE: Service and Support Leadership in 2023

49. How to Transition Into More Sustainable IT Practices, With Mark Bradley

49. How to Transition Into More Sustainable IT Practices, With Mark Bradley

48. A Look Into Servant Leadership And Putting People First, With Rocky McGuire

48. A Look Into Servant Leadership And Putting People First, With Rocky McGuire

Make Your IT Resume Stand Out #shorts

Make Your IT Resume Stand Out #shorts

47. Training is a Service — And Here's How You Can Get The Most Value, With Sean McClean

47. Training is a Service — And Here's How You Can Get The Most Value, With Sean McClean

[WEBINAR] The CAB is Dead: Now What? Change Management in The Modern Business, With Greg Sanker

[WEBINAR] The CAB is Dead: Now What? Change Management in The Modern Business, With Greg Sanker

46. It’s All About Sustainability: Tech And Progress Involving People, With Barclay Rae

46. It’s All About Sustainability: Tech And Progress Involving People, With Barclay Rae

45. Defend Against Cyberattacks: An Overview of The NIST Framework, With David Moskowitz

45. Defend Against Cyberattacks: An Overview of The NIST Framework, With David Moskowitz

Ticket Volume LIVE: The CAB is dead, now what?

Ticket Volume LIVE: The CAB is dead, now what?

44. Moving Towards a DEX Focus: Feeding Into The Best of ITSM, With Ian Aitchison From Nexthink

44. Moving Towards a DEX Focus: Feeding Into The Best of ITSM, With Ian Aitchison From Nexthink

43. Taking Experience One Step Further: Building Feelings, With Doug Rabold

43. Taking Experience One Step Further: Building Feelings, With Doug Rabold

42. Everyone Hates Surveys: How to Turn Things Over, With Pasi Nikkanen From @HappySignalsLtd

42. Everyone Hates Surveys: How to Turn Things Over, With Pasi Nikkanen From @HappySignalsLtd

41. Where Does ITSM Come From? The History of Quality Management, With Michael Cardinal

41. Where Does ITSM Come From? The History of Quality Management, With Michael Cardinal

40. Creating Human Leaders to Improve Experience, With Sally Mildren

40. Creating Human Leaders to Improve Experience, With Sally Mildren

39. How to Measure Agent Performance to Improve Service Desk Quality?

39. How to Measure Agent Performance to Improve Service Desk Quality?

38. What's The Difference Between ITIL v3 And ITIL 4? With David Billouz

38. What's The Difference Between ITIL v3 And ITIL 4? With David Billouz

37. Dipping Your Toes Into IT Support For Schools, With Casey Rutherford

37. Dipping Your Toes Into IT Support For Schools, With Casey Rutherford

36. How to Implement ESM in Your Business And Not Die Trying, With Darren Rose

36. How to Implement ESM in Your Business And Not Die Trying, With Darren Rose

35. The 5 Elements of The VALUE Formula, With Ken Wendle From Edify ITSM

35. The 5 Elements of The VALUE Formula, With Ken Wendle From Edify ITSM

34. An Introduction to Sustainable IT, With Antonina Douannes

34. An Introduction to Sustainable IT, With Antonina Douannes

33. Learning, training, and mindset, with Lisa Schwartz and David Ratcliffe

33. Learning, training, and mindset, with Lisa Schwartz and David Ratcliffe

32. What is Service Integration And Management (SIAM)? With Claire Agutter

32. What is Service Integration And Management (SIAM)? With Claire Agutter

31. Laying The Groundwork to Take Service Management Beyond IT, With Phyllis Drucker

31. Laying The Groundwork to Take Service Management Beyond IT, With Phyllis Drucker

30. 5 Reasons Why Transformations Fail — And How Simulations Can Help, With Paul Wilkinson

30. 5 Reasons Why Transformations Fail — And How Simulations Can Help, With Paul Wilkinson

29. How to go From ITSM Professional to Venture Capital COO, With Aprill Allen

29. How to go From ITSM Professional to Venture Capital COO, With Aprill Allen

28. Therapy For Business: Combining Purpose, Experience, And Empathy to Innovate, With Lorn Campbell

28. Therapy For Business: Combining Purpose, Experience, And Empathy to Innovate, With Lorn Campbell

27. How to Measure Employee Experience? Focus on Perception, With Maddie Blumenthal From QSTAC

27. How to Measure Employee Experience? Focus on Perception, With Maddie Blumenthal From QSTAC

26. Personalized Support, The Intersection Between Customer Experience And IT, With Roy Atkinson

26. Personalized Support, The Intersection Between Customer Experience And IT, With Roy Atkinson

25. How Does Your Organization Feel? Thoughts on High-Velocity, With Mark Smalley

25. How Does Your Organization Feel? Thoughts on High-Velocity, With Mark Smalley

24. The Risk of Enablement And The Power of Value Streams, With Daniel Breston

24. The Risk of Enablement And The Power of Value Streams, With Daniel Breston

23. Flow Science, Focus, And Whole Health: 3 Key Ingredients to Successful IT, With Simone Jo Moore

23. Flow Science, Focus, And Whole Health: 3 Key Ingredients to Successful IT, With Simone Jo Moore

22. Why do People Hate The Help Desk — And How to Land Your First IT Job, With @KevtechITSupport

22. Why do People Hate The Help Desk — And How to Land Your First IT Job, With @KevtechITSupport

21. The Truth Behind ITIL 4: Mixing Processes And Humans to Make Value Streams, With Kat Macdermid

21. The Truth Behind ITIL 4: Mixing Processes And Humans to Make Value Streams, With Kat Macdermid

20. The Magic of Connecting HR, IT, And Culture For Success, With Greg Sanker

20. The Magic of Connecting HR, IT, And Culture For Success, With Greg Sanker

19. Digital Employee Experience: The Path to a People-Centric IT Organization, With Jon Leighton

19. Digital Employee Experience: The Path to a People-Centric IT Organization, With Jon Leighton

18. Insourcing, Innovation, And an Inclusive Support Culture, With Tammy Ward and Niko Miller

18. Insourcing, Innovation, And an Inclusive Support Culture, With Tammy Ward and Niko Miller

17. Problem Management: How to Start, How to Grow, And Where to Find Problems, With Brian Skramstad

17. Problem Management: How to Start, How to Grow, And Where to Find Problems, With Brian Skramstad

16. Is ITIL 4 Falling Behind? The Future of ITIL, With David Cannon from nfiniti3

16. Is ITIL 4 Falling Behind? The Future of ITIL, With David Cannon from nfiniti3

15. Tier Infinity: Learning, Retention, And Loyalty in Small IT Teams, With Danny Kateli From Midrex

15. Tier Infinity: Learning, Retention, And Loyalty in Small IT Teams, With Danny Kateli From Midrex

14. The ABC of Building a Service Management Office, With Melissa Teater From Jamf

14. The ABC of Building a Service Management Office, With Melissa Teater From Jamf

13. Write The Resume That Will Get The Job. Unfiltered Advice With Robert Fedoruk

13. Write The Resume That Will Get The Job. Unfiltered Advice With Robert Fedoruk

12. Experience, Leadership, And ESM Are All Related, With Jason Wischer

12. Experience, Leadership, And ESM Are All Related, With Jason Wischer

11. The Experience Management Shift in Service Management, With Alan Nance From XLA Collab

11. The Experience Management Shift in Service Management, With Alan Nance From XLA Collab

10. Robots Everywhere! Robotics And AI in ITSM, With Mauricio Corona From BP Gurus

10. Robots Everywhere! Robotics And AI in ITSM, With Mauricio Corona From BP Gurus

09. IT4IT: How it Started And What Version 3.0 Will Bring, With Micro Focus CTO Lars Rosen

09. IT4IT: How it Started And What Version 3.0 Will Bring, With Micro Focus CTO Lars Rosen

08. The Face of Service: Support Managers Need Inspiration Too, With Megan Engels

08. The Face of Service: Support Managers Need Inspiration Too, With Megan Engels

07. Where Does Good Service Come From? A Sneak Peek With Kevin Clark

07. Where Does Good Service Come From? A Sneak Peek With Kevin Clark

06. A Crash-Course in Software Asset Management, With Aaron Davenport

06. A Crash-Course in Software Asset Management, With Aaron Davenport

05. Expanding Beyond Service Management: DevOps, SRE, And BRM, With Suresh GP

05. Expanding Beyond Service Management: DevOps, SRE, And BRM, With Suresh GP

04. What Are XLAs And Why do They Matter? With Rae Ann Bruno

04. What Are XLAs And Why do They Matter? With Rae Ann Bruno

03. IT Leadership: Managing The 3 Types of IT Employees, With NJ Robinson

03. IT Leadership: Managing The 3 Types of IT Employees, With NJ Robinson

02. Governance Too Slow? Time to Speed it up! With Dan Aragon From Best Buy

02. Governance Too Slow? Time to Speed it up! With Dan Aragon From Best Buy

01. IT Needs New Management Methods, With Rob England

01. IT Needs New Management Methods, With Rob England

Trailer - Ticket Volume, a podcast for IT professionals

Trailer - Ticket Volume, a podcast for IT professionals