Канал: Totango Customer Success Software

New year, new evolution of CS, new Totango

New year, new evolution of CS, new Totango

Unlocking business growth: How customer success operations can be your secret weapon

Unlocking business growth: How customer success operations can be your secret weapon

Topics are bound to get spicy at Totango Live! #spicy #shorts #customersuccess

Topics are bound to get spicy at Totango Live! #spicy #shorts #customersuccess

Introducing Totango In-App

Introducing Totango In-App

Enhancing cross-functional alignment: leveraging in-app communications for customer success

Enhancing cross-functional alignment: leveraging in-app communications for customer success

Next gen CS: Safely navigating AI and the opportunities for customer success

Next gen CS: Safely navigating AI and the opportunities for customer success

How to effectively scale your CS operation

How to effectively scale your CS operation

How Waystar leverages technology to drive cross-functional programs to scale

How Waystar leverages technology to drive cross-functional programs to scale

Winter 2023: Product Innovation Sneak Peek

Winter 2023: Product Innovation Sneak Peek

2022 Totango product innovation recap

2022 Totango product innovation recap

Online learning strategies to grow your customer training program

Online learning strategies to grow your customer training program

Why build your business around a platform when you can use a platform that fits your business?

Why build your business around a platform when you can use a platform that fits your business?

Which function is responsible for driving a customer's success?

Which function is responsible for driving a customer's success?

How has a customer-focused mindset taken hold throughout your company?

How has a customer-focused mindset taken hold throughout your company?

Customer Success Summit: Teams 2022 Recap

Customer Success Summit: Teams 2022 Recap

Differentiate with Digital: Boost Customer Value and Outcomes

Differentiate with Digital: Boost Customer Value and Outcomes

2022 CS Trends: From Salaries to Scaling Teams

2022 CS Trends: From Salaries to Scaling Teams

Designing Customer Journeys to Deliver Value at Scale with Sumo Logic and Totango

Designing Customer Journeys to Deliver Value at Scale with Sumo Logic and Totango

The Future of Success: Totango Innovation Showcase

The Future of Success: Totango Innovation Showcase

In It Together: Building a Brighter Customer-Centric Future

In It Together: Building a Brighter Customer-Centric Future

Insights from the CS Community: Uniting the Entire Business to Drive Impact

Insights from the CS Community: Uniting the Entire Business to Drive Impact

Time for a Checkup Using Signals to Drive Customer Value and Health

Time for a Checkup Using Signals to Drive Customer Value and Health

Totango Customer Success Visionary Awards

Totango Customer Success Visionary Awards

Shifting from Acquisition to Value Acceleration: The Future of CS is Composable

Shifting from Acquisition to Value Acceleration: The Future of CS is Composable

How Waystar Empowers Cross Functional Engagement

How Waystar Empowers Cross Functional Engagement

Why Digital Touch Leads to Extremely Sticky Journeys

Why Digital Touch Leads to Extremely Sticky Journeys

Unlocking Value: How Aruba’s Digital First Strategy Deepens Engagement

Unlocking Value: How Aruba’s Digital First Strategy Deepens Engagement

The Gig Economy + Customer Success: The Next Frontier at Taskrabbit

The Gig Economy + Customer Success: The Next Frontier at Taskrabbit

The Future of Success Innovation Sneak Peek

The Future of Success Innovation Sneak Peek

Make It Count The 5 Metrics That Matter

Make It Count The 5 Metrics That Matter

How Egnyte Used Automation to Refresh Processes and Reach

How Egnyte Used Automation to Refresh Processes and Reach

The 2022 Customer Success Industry & Salary Report

The 2022 Customer Success Industry & Salary Report

Join us for 2022 CS industry and salary trends #shorts

Join us for 2022 CS industry and salary trends #shorts

Working at Totango

Working at Totango

Cut the BS out of CS

Cut the BS out of CS

Cut the BS out of CS

Cut the BS out of CS

Tickets are going fast! #shorts

Tickets are going fast! #shorts

Join Jamie in Miami #shorts

Join Jamie in Miami #shorts

Secrets to Driving Customer Retention

Secrets to Driving Customer Retention

Totango Product Update: What’s New to Optimize CS

Totango Product Update: What’s New to Optimize CS

Part 3 of 3: 5 Strategies for Customer Growth

Part 3 of 3: 5 Strategies for Customer Growth

Start Where You Are and Go

Start Where You Are and Go

The Best Way to Manage Customer Journeys

The Best Way to Manage Customer Journeys

Part 2 of 3: Recession-Proof Your Business

Part 2 of 3: Recession-Proof Your Business

Grow Stronger Customer Relationships Now #shorts

Grow Stronger Customer Relationships Now #shorts

Top 5 Steps to Building Your Customer Engagement Model

Top 5 Steps to Building Your Customer Engagement Model

Immediate Value or Bust #shorts

Immediate Value or Bust #shorts

Part 1 of 3 series: The Growth Lifesaver in Times of Uncertainty

Part 1 of 3 series: The Growth Lifesaver in Times of Uncertainty

Cut the BS out of CS with Totango

Cut the BS out of CS with Totango

Cut the BS out of CS with Totango

Cut the BS out of CS with Totango

Cut the BS out of CS with Totango

Cut the BS out of CS with Totango

3 Keys to Customer-Fueled Growth #shorts

3 Keys to Customer-Fueled Growth #shorts

Make Them a Value Prop They Can't Refuse (or Ignore) #shorts

Make Them a Value Prop They Can't Refuse (or Ignore) #shorts

What are the Key Traits of Totango Employees?

What are the Key Traits of Totango Employees?

QBRs, EBRs, Presentations, Oh My!

QBRs, EBRs, Presentations, Oh My!

Geoffrey Moore on Customer Success as the Dominant Paradigm

Geoffrey Moore on Customer Success as the Dominant Paradigm

Where Should CROs Focus Now? #shorts

Where Should CROs Focus Now? #shorts

Customer Journey as a Product

Customer Journey as a Product

The Inspiration for Totango

The Inspiration for Totango

CEOs,Turn Your Focus to Customers #shorts

CEOs,Turn Your Focus to Customers #shorts

Waystar Takes Control of NPS Growth

Waystar Takes Control of NPS Growth

Discover How Sumo Logic Boosts Logo Retention

How Aruba Unleashes Customer Success with Digital-First Innovation

How Aruba Unleashes Customer Success with Digital-First Innovation

Helping Avit Group Create a Center of Excellence

Helping Avit Group Create a Center of Excellence

Recurring Revenue Models are Taking Over the World

Recurring Revenue Models are Taking Over the World

Navigating Your Customer Success Career Path

Navigating Your Customer Success Career Path

How StreamSets Said See Ya Later to Spreadsheets

How StreamSets Said See Ya Later to Spreadsheets

Who Did UpKeep Turn to for a Big Rise in NRR?

Who Did UpKeep Turn to for a Big Rise in NRR?

How Meazure Learning Uses Totango to Create One Source of Truth for Customer Success

How Meazure Learning Uses Totango to Create One Source of Truth for Customer Success

How Simpleview Developed a Unique Customer Experience Canvas

How Simpleview Developed a Unique Customer Experience Canvas

Use Canvas to Create Unique Customer Journeys

Use Canvas to Create Unique Customer Journeys

Top Trends for More Impactful Customer Engagement

Top Trends for More Impactful Customer Engagement

Digital Onboarding SB and at Scale Accelerator Program

Digital Onboarding SB and at Scale Accelerator Program

Crushing the Risk Monster

Crushing the Risk Monster

Unleash Customer Success Keynote

Unleash Customer Success Keynote

Architecting the next era of digital success

Architecting the next era of digital success

From Zero to Success Building a new CS DNA at Extreme Velocity

From Zero to Success Building a new CS DNA at Extreme Velocity

How Varicent Closed the Loop to Successfully Drive Customer Advocacy

How Varicent Closed the Loop to Successfully Drive Customer Advocacy

Innovation through Collaboration

Innovation through Collaboration

The future of Success - Innovations sneak peek

The future of Success - Innovations sneak peek

Whats next for Customer Journeys

Whats next for Customer Journeys

Customer Experience Canvas Product Deep Dive

Customer Experience Canvas Product Deep Dive

Embedding Value Realization Trends in Customer Deliverables

Embedding Value Realization Trends in Customer Deliverables

Customer Success 3 0 Featuring Geoffrey Moore Part 2

Customer Success 3 0 Featuring Geoffrey Moore Part 2

Breaking Silos to Supercharge Adoption

Breaking Silos to Supercharge Adoption

Customer Success 3 0 Featuring Geoffrey Moore Part 1

Customer Success 3 0 Featuring Geoffrey Moore Part 1

Scaling Customer Success during Explosive Growth

Scaling Customer Success during Explosive Growth

Customer Success Summit 2022 - Global Executive Forum

Customer Success Summit 2022 - Global Executive Forum

Unleash Customer Experience Canvas

Unleash Customer Experience Canvas

Scale Customer Journeys with Totango and Hubspot

Scale Customer Journeys with Totango and Hubspot

2021 Totango Product Innovations

2021 Totango Product Innovations

Blueprint for Customer Success Team Enablement feat. Qlik

Blueprint for Customer Success Team Enablement feat. Qlik

Breaking Down Silos & Creating Customer Wow! - Design and Run Customer Journeys, All-in-one

Breaking Down Silos & Creating Customer Wow! - Design and Run Customer Journeys, All-in-one

How Aruba Powers Its Customer Marketing Strategy

How Aruba Powers Its Customer Marketing Strategy

How WalkMe and ON24 Lead All Star Customer Success Teams

How WalkMe and ON24 Lead All Star Customer Success Teams

Totango Announces $100M Series D Funding to Democratize Customer Success

Totango Announces $100M Series D Funding to Democratize Customer Success

What is the Customer Experience Canvas and How Do I Use It?

What is the Customer Experience Canvas and How Do I Use It?

What is a Digital-First Customer Success Strategy?

What is a Digital-First Customer Success Strategy?

Campaigns: Setting Campaign Goals

Campaigns: Setting Campaign Goals

Campaigns: Getting Started with Campaigns

Campaigns: Getting Started with Campaigns

SuccessPlays: Publishing a SuccessBLOC

SuccessPlays: Publishing a SuccessBLOC

5 Tips for Building a Tech Touch Program

5 Tips for Building a Tech Touch Program

How Aruba Scaled Their Customer Engagement Strategy

How Aruba Scaled Their Customer Engagement Strategy

PART 2 - Customer Success in a Digital Era with Rick Adams and Guy Nirpaz

PART 2 - Customer Success in a Digital Era with Rick Adams and Guy Nirpaz

PART 1 - Customer Success in a Digital Era with Rick Adams & Guy Nirpaz

PART 1 - Customer Success in a Digital Era with Rick Adams & Guy Nirpaz

Customer Segmentation Examples for 30-60-90 Day Goals

Customer Segmentation Examples for 30-60-90 Day Goals

Getting Started with Customer Lifecycle Management feat. Mingus Software

Getting Started with Customer Lifecycle Management feat. Mingus Software

My Portfolio: Agenda Tab Overview

My Portfolio: Agenda Tab Overview

SuccessPlays: Customer milestone notifications

SuccessPlays: Customer milestone notifications

SuccessPlays: Workflows

SuccessPlays: Workflows

SuccessBLOC: Asset Management

SuccessBLOC: Asset Management

SuccessBLOC: Build & Analyze Customer Data Segments

SuccessBLOC: Build & Analyze Customer Data Segments

Segments: The Segment Kabob

Segments: The Segment Kabob

Segments: Filtering by Type

Segments: Filtering by Type

Segments: Overview

Segments: Overview

SuccessBlocs: SB Assets

SuccessBlocs: SB Assets

SuccessBlocs : The Marketplace Overview

SuccessBlocs : The Marketplace Overview

Segments: How to Bulk Update

Segments: How to Bulk Update

Segments: Highlight all my buttons

Segments: Highlight all my buttons

Segments: Segment Views

Segments: Segment Views

Top 5 Highlights from the 2021 State of the Customer Success Industry and Salary Report

Top 5 Highlights from the 2021 State of the Customer Success Industry and Salary Report

How to Create a Winning Tech Touch Strategy

How to Create a Winning Tech Touch Strategy

SuccessBLOCs: Marketplace Overview

SuccessBLOCs: Marketplace Overview

SuccessPlays: Automating tasks

SuccessPlays: Automating tasks

SuccessBlocs: Making a SB your homepage

SuccessBlocs: Making a SB your homepage

SuccessBlocs : Navigate Scorecard using "All My"

SuccessBlocs : Navigate Scorecard using "All My"

SuccessBLOC: Create Customer Journey Scorecards

SuccessBLOC: Create Customer Journey Scorecards

Tasks & TouchPoints: Creating a TouchPoint

Tasks & TouchPoints: Creating a TouchPoint

Tasks & TouchPoints: Emailing a TouchPoint

Tasks & TouchPoints: Emailing a TouchPoint

Tasks & TouchPoints: Creating a Task

Tasks & TouchPoints: Creating a Task

Tasks & TouchPoints: Completing a Task

Tasks & TouchPoints: Completing a Task

Account Profile: Tab Review

Account Profile: Overview

Account Profile: Value Metrics

My Portfolio: Preview Button in Notifications Tab

My Portfolio: Preview Button in Notifications Tab

My Portfolio: Notifications Overview

My Portfolio: Notifications Overview

SuccessPlays: Trigger Automated Processes

SuccessPlays: Trigger Automated Processes

SuccessPlays: Updating Attributes

SuccessPlays: Updating Attributes

My Portfolio: Attention Center

My Portfolio: Attention Center

Account Profile: Account Timelines

Your Growth Playbook Scaling Success with Digital Customer Journeys

Your Growth Playbook Scaling Success with Digital Customer Journeys

2021 State of the Customer Success Industry and Salary Report Webinar

2021 State of the Customer Success Industry and Salary Report Webinar

Email Campaign Design Made Easy with Totango

Email Campaign Design Made Easy with Totango

Driving Customer Customer Retention and Growth

Driving Customer Customer Retention and Growth

Mastering Scale with Digital Customer Journeys

Mastering Scale with Digital Customer Journeys

90 Days to Crushing Your Customer Adoption Goals

90 Days to Crushing Your Customer Adoption Goals

It’s Time to Double Down on Digital Customer Success

It’s Time to Double Down on Digital Customer Success

A Closer Look at Totango's Product Roadmap

A Closer Look at Totango's Product Roadmap

Predicting Customer Churn: How Dooblo Quickly Intervened

Predicting Customer Churn: How Dooblo Quickly Intervened

How Wisr Scaled Their Growth with Customer Success Automation

How Wisr Scaled Their Growth with Customer Success Automation

Totango Leads the Industry with Spring 2021 G2 and TrustRadius Awards

Totango Leads the Industry with Spring 2021 G2 and TrustRadius Awards

How Postclick Delivers Personalized Experiences with a Digital-First Approach

How Postclick Delivers Personalized Experiences with a Digital-First Approach

The Path to Maximize Results Through Next-Generation Customer Success

The Path to Maximize Results Through Next-Generation Customer Success

How to Get the Most Out of Customer Data Analytics

How to Get the Most Out of Customer Data Analytics

Identify Customer Expansion Opportunities with Customer Journey Analytics

Identify Customer Expansion Opportunities with Customer Journey Analytics

Steps to Scale Your Customer Success Operations Overnight

Steps to Scale Your Customer Success Operations Overnight

Customer Journey Mapping - How To Make It Simple and Flexible

Customer Journey Mapping - How To Make It Simple and Flexible

How Sage Leverages Customer Journey Analytics

How Sage Leverages Customer Journey Analytics

The 5 W's of the Customer Renewal Process

The 5 W's of the Customer Renewal Process

Top 6 Digital Transformation Success Stories

Top 6 Digital Transformation Success Stories

Carousel Industries' Digital Transformation Journey

Carousel Industries' Digital Transformation Journey

Cisco Lifecycle Advantage Toolkit

Cisco Lifecycle Advantage Toolkit

SAP's Transformation and Innovation in Customer Success

SAP's Transformation and Innovation in Customer Success

The Best Customer Success Technology Made Easier

The Best Customer Success Technology Made Easier

Product-Led Growth at it's Finest! Totango 2020, a year in review

Product-Led Growth at it's Finest! Totango 2020, a year in review

How to Fast Track your Cisco Customer Experience Specialization Certification

How to Fast Track your Cisco Customer Experience Specialization Certification

SentinelOne's Journey to 3 Billion Dollar Valuation

SentinelOne's Journey to 3 Billion Dollar Valuation

Aligning Customer Data and Teams with Zoe

Aligning Customer Data and Teams with Zoe

How SentinelOne built their Customer Success Flywheel

How SentinelOne built their Customer Success Flywheel

Renew Contracts with Ease and Confidence

Renew Contracts with Ease and Confidence

Choosing a Strategic Customer Success Partner - The Lucid Story

Choosing a Strategic Customer Success Partner - The Lucid Story

The Secrets to Driving High User Adoption

The Secrets to Driving High User Adoption

Building your Customer Success Flywheel with HPE and Totango

Building your Customer Success Flywheel with HPE and Totango

Partner Success: Applying CS Practices to the Channel

Partner Success: Applying CS Practices to the Channel

Experiences users crave. Margins CFOs want. The New Customer Success is Digital & Dynamic

Experiences users crave. Margins CFOs want. The New Customer Success is Digital & Dynamic

Building your Customer Success Flywheel

Building your Customer Success Flywheel

#1 Customer Success Software | Welcome to Totango Spark

#1 Customer Success Software | Welcome to Totango Spark

Introduction to Totango Data Basics

Introduction to Totango Data Basics

Integrating Salesforce & Totango Creating and configuring an oAuth connector

Integrating Salesforce & Totango Creating and configuring an oAuth connector

Totango Data Basics: How to Create Accounts

Totango Data Basics: How to Create Accounts

Totango Data Basics: Understanding Usage Data

Totango Data Basics: Understanding Usage Data

Totango Data Basics: What are Collections?

Totango Data Basics: What are Collections?

Totango Data Basics: What are Totango Attributes?

Totango Data Basics: What are Totango Attributes?

Totango Data Basics: How to Create Users

Totango Data Basics: How to Create Users

Totango Data Basics: Requirements for a Totango Account

Totango Data Basics: Requirements for a Totango Account

Totango Data Basics: What is Account Hierarchy?

Totango Data Basics: What is Account Hierarchy?

Boost Team Accountability to Drive Results Using Data Insights

Boost Team Accountability to Drive Results Using Data Insights

How to Use Customer Sentiment During Product Roadmap Planning

How to Use Customer Sentiment During Product Roadmap Planning

Integrating Salesforce + Totango Managing Jobs History, Errors, and Updating Jobs

Integrating Salesforce + Totango Managing Jobs History, Errors, and Updating Jobs

Integrating Salesforce & Totango: Creating Totango Contacts

Integrating Salesforce & Totango: Creating Totango Contacts

Integrating Salesforce & Totango: Creating Totango Collections

Integrating Salesforce & Totango: Creating Totango Collections

Integrating Salesforce & Totango: Creating Totango Accounts

Integrating Salesforce & Totango: Creating Totango Accounts

Integrating Salesforce & Totango: Getting Started

Integrating Salesforce & Totango: Getting Started

2020 State of the Customer Success Industry and Salary Report

2020 State of the Customer Success Industry and Salary Report

How CareerArc Uses Customer Success Analytics To Take Action

How CareerArc Uses Customer Success Analytics To Take Action

How SevenRooms Reshaped Their Customer Success Program

How SevenRooms Reshaped Their Customer Success Program

Getting Started with Totango's New SuccessBLOC Marketplace

Getting Started with Totango's New SuccessBLOC Marketplace

What is Stakeholder Management?

What is Stakeholder Management?

How SAP Implemented the Largest Customer Success Program

How SAP Implemented the Largest Customer Success Program

How to Spot Escalations and Manage Them

How to Spot Escalations and Manage Them