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A true undercover day
Steven Di Pietro
81 подписчик
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200 видео с канала:
Steven Di Pietro
A true undercover day
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Thermometers don't sure anything
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Does good customer service lead to more sales
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Why random is a great decision tool
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random is your friend
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The empty hotel and Pub with no beer
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Master Chef
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Run your own race
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Customers are not spiders
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How a flimsy sign changed behaviour
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Why I drove 1,500km's to earn $80
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Leadership glue
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Who you should collect more information than you need
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A fisherman who cannot go to sea prepares his nets.
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MSPA Webinar March 2020
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Be like Mike or Obama
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Shuddup and take my money!
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13 January 2020
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Sunrise Full Segment November 2019
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7 tips for Christmas retail
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Joy isn’t happiness
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Everyone is in Customer Service
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Fitness industry sales
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You get the behaviour you measure
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Mystery Shopping Gyms
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The purpose of FAQ's
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26 September 2019
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Don't be the little crocodile
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The single biggest motivation tool
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2 Big mistakes in B2B Sales
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Why we don't want personalised service
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The ultimate test of good service
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I Reject Your Rejection
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Slow down slower than the competition
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Are you as good as you think?
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Fathers day
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Agora
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Shiny new toy - How Uber Eats destroyed a coffee shop.
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When should you post?
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12 ways to engage staff
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What happens when you stop?
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City Slickers
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Proficiency Passion Profit
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How to be top of mind
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How to deal with the future
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Selling my soul? Confession!
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Beer and pizza define customer service
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Expectation and ritual
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The best WOM
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The best WOM
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How to harness those crazy ideas
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When the food runs out
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Closing the sale is not insulting
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What I discovered about my purpose with Joey Chandler
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Funnels
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The big elephant in the room
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Purpose workshop online
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Why this business was doomed!
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Use ignorance as a tool
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How I talk to 500 people a day
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Imagine being 82 years old and still excited
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When should you give up?
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Shuffling the service deckchairs
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Why 68% of customers leave
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Softskills
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Softskills
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how to easily create content online. 3 steps
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Why customers decide Dan Murray
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Strategic empathy with Daniel Murray Podcast
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6 steps to purpose
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You should not say "you should"
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Purpose has no time for time
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Using Ai to discover our humanity
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The beauty of falling over
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How to get staff to care - even in boring jobs
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Are you right there?
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One tip to get out of a sales rut
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Encouraging 1 Star reviews
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Don't panic over 1 star ratings
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Information is not wisdom
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My big takeaway from time off? Love ❤️
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Surveys don't measure service
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The R0I of Social Media Posts.
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How to up-sell 800% - with purpose
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How to move from Price selling to Brand selling
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WeChat cash purchase in Shanghai
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Strategic sneak peak
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Don’t always trust your judgement
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Don’t trust your judgement
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Customer Service is about more than answering questions
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Chase goals or party?
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Selling with meaning - 3 examples
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What Shampoo teaches us about Meaning
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Behind the Curtain Webinar - Phone calls
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What Lego, cycling and Ikea teach us about meaning in work.
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Don't make the same 10 Marriott mistakes
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Meaning is everywhere - stop looking
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Everything's upside down
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Execution Fail #1
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B2B Feedback Schoolyard message
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Reality TV is Real
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NPSA FAIL 30/30 - Design
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NPS FAIL 29/30 -Timing
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NPS FAIL 28/30 - Who paid?
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NPS FAIL 27/30 - Animosity
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NPS Fail 26 30 - Infinite Reducibility
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NPS FAIL 25/30 Teamwork
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NPS FAIL 24/30 - Too Meta
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NPS Fail 23/30 - segmentation
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NPS Fail 22/30 - Personalities
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NPS FAIL 21/30 - Culture
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NPS FAIL 20/30 Under Use
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NPS Fail 18/30 - Ridiculousness
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NPS FAIL 17/30 - Friction
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NPS FAIL 16/30 - Fatigue
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NPS Fail 15/30 Service proxy
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NPS Fail 14/30 Extremities
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Showreel 2018
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Why do customers leave?
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Showreel 2018
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Steven Di Pietro Showreel 2018
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The anatomy of a bad survey - Emirates
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How one bad sandwich damages a big brand
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Mystery Shopping Webinar Jul Aug 2018
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You can't depend on 10/10 reviews
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Episode 17 Recommendations
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How Net Promoter Score NPS and Mystery Shopping coexist
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Webinar - Pricing the small stuff in Mystery Shopping
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3 Keynotes in 3 minutes
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Low Res Qantas Mystery Shop Audit Freebie
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Augmented reality for retailers - it's (almost) here
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Customer loyalty doesn't have to cost money
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Instagram Mystery Shop Hyatt
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Instagram Mystery Shop Hyatt
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Instagram Mystery Shop Hyatt HQ
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How is your product sold be retailers?
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Even a pool fence builder can connect online
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Scott Bywater Interview Small business consumers
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Interview about WHY Bob's business exists
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Episode #20 - Don't 100% listen to customers
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Customer don't care about your strategy
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Difference between Mission and Vision
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9 January Vlog Customer Service Complications
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Episode 20 - We are not Robots
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Welcome to my page
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25 October 2016
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Episode #19 Customer Service is overrated
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Biggest lesson in joining an association
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Biggest marketing lesson
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The Biggest sales lesson
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Biggest strategic lesson
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Biggest lesson in Operations management
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Dylan at school gala
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Episode #18 Mystery Shopping does NOT measure Customer Service
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Episode #16 FIVE attributes of leaders
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Episode #15 The Customer is not always right, but
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Episode #14 ONE thing more important than profit
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Episode #13 Dealing with personalities
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Episode #12 Don't believe your truth
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Episode #11 - Your lying customers
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Episode #10 Defining an entrepreneur
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Episode #9 Getting customers to try in store and buy online elsewhere
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Episode 8 FIVE customer hacks learnt from roaming around an expo
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Episode 7 Selling through relationships Kirsty
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Episode #6 Team Buy in
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Episode 5 - Going over someone's head
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Episode 4 Not Features and Benefits
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Episode 3 - One word you should never use with Customers
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Episode 2 - Staff knowledge
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Episode 1 - Measuring the wrong things can be disasterous
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Steven Di Pietro interviews Peter Burow Getting team agreement
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Flash Mob engagement to "will you marry me".
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Mystery Shopping Webinar 3 - How to Optimize Shopper Payments
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aega
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Test
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MSPA AP Member Webinar 1 Questionnaires and Guidelines
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MSPA AP Free member Webinar 2 Managing program specifications
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The Naked Truth About Business
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Figtree storm
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SWP UVP
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Tango
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Hands across the water
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Keynote summary - Double your revenue with customer service
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Mystery Shopping Best Practice
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Wollongong Sales Breakfast March 2011
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Welcome to Service with Purpose
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Customer Service has an Expiry Date
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Accidental Positioning
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Thanks for the water
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Service is not just about people
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8 ways to sell anything
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Caution loses Sales - Why McDonalds is different to the Intercontinental
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Trying is not good enough - what we can learn from Yoda
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When a leader loses it
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Customer service is not intangible
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The problem with being too efficient - customers get tired
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6 Reasons why Google has Awesome Service
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How to get a 2,750% ROI from Customer Service
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When You Should Miss a Service Deadline
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How to Sell with customer service - an example
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Канал: Steven Di Pietro
A true undercover day
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Thermometers don't sure anything
Скачать
Does good customer service lead to more sales
Скачать
Why random is a great decision tool
Скачать
random is your friend
Скачать
The empty hotel and Pub with no beer
Скачать
Master Chef
Скачать
Run your own race
Скачать
Customers are not spiders
Скачать
How a flimsy sign changed behaviour
Скачать
Why I drove 1,500km's to earn $80
Скачать
Leadership glue
Скачать
Who you should collect more information than you need
Скачать
A fisherman who cannot go to sea prepares his nets.
Скачать
MSPA Webinar March 2020
Скачать
Be like Mike or Obama
Скачать
Shuddup and take my money!
Скачать
13 January 2020
Скачать
Sunrise Full Segment November 2019
Скачать
7 tips for Christmas retail
Скачать
Joy isn’t happiness
Скачать
Everyone is in Customer Service
Скачать
Fitness industry sales
Скачать
You get the behaviour you measure
Скачать
Mystery Shopping Gyms
Скачать
The purpose of FAQ's
Скачать
26 September 2019
Скачать
Don't be the little crocodile
Скачать
The single biggest motivation tool
Скачать
2 Big mistakes in B2B Sales
Скачать
Why we don't want personalised service
Скачать
The ultimate test of good service
Скачать
I Reject Your Rejection
Скачать
Slow down slower than the competition
Скачать
Are you as good as you think?
Скачать
Fathers day
Скачать
Agora
Скачать
Shiny new toy - How Uber Eats destroyed a coffee shop.
Скачать
When should you post?
Скачать
12 ways to engage staff
Скачать
What happens when you stop?
Скачать
City Slickers
Скачать
Proficiency Passion Profit
Скачать
How to be top of mind
Скачать
How to deal with the future
Скачать
Selling my soul? Confession!
Скачать
Beer and pizza define customer service
Скачать
Expectation and ritual
Скачать
The best WOM
Скачать
The best WOM
Скачать
How to harness those crazy ideas
Скачать
When the food runs out
Скачать
Closing the sale is not insulting
Скачать
What I discovered about my purpose with Joey Chandler
Скачать
Funnels
Скачать
The big elephant in the room
Скачать
Purpose workshop online
Скачать
Why this business was doomed!
Скачать
Use ignorance as a tool
Скачать
How I talk to 500 people a day
Скачать
Imagine being 82 years old and still excited
Скачать
When should you give up?
Скачать
Shuffling the service deckchairs
Скачать
Why 68% of customers leave
Скачать
Softskills
Скачать
Softskills
Скачать
how to easily create content online. 3 steps
Скачать
Why customers decide Dan Murray
Скачать
Strategic empathy with Daniel Murray Podcast
Скачать
6 steps to purpose
Скачать
You should not say "you should"
Скачать
Purpose has no time for time
Скачать
Using Ai to discover our humanity
Скачать
The beauty of falling over
Скачать
How to get staff to care - even in boring jobs
Скачать
Are you right there?
Скачать
One tip to get out of a sales rut
Скачать
Encouraging 1 Star reviews
Скачать
Don't panic over 1 star ratings
Скачать
Information is not wisdom
Скачать
My big takeaway from time off? Love ❤️
Скачать
Surveys don't measure service
Скачать
The R0I of Social Media Posts.
Скачать
How to up-sell 800% - with purpose
Скачать
How to move from Price selling to Brand selling
Скачать
WeChat cash purchase in Shanghai
Скачать
Strategic sneak peak
Скачать
Don’t always trust your judgement
Скачать
Don’t trust your judgement
Скачать
Customer Service is about more than answering questions
Скачать
Chase goals or party?
Скачать
Selling with meaning - 3 examples
Скачать
What Shampoo teaches us about Meaning
Скачать
Behind the Curtain Webinar - Phone calls
Скачать
What Lego, cycling and Ikea teach us about meaning in work.
Скачать
Don't make the same 10 Marriott mistakes
Скачать
Meaning is everywhere - stop looking
Скачать
Everything's upside down
Скачать
Execution Fail #1
Скачать
B2B Feedback Schoolyard message
Скачать
Reality TV is Real
Скачать
NPSA FAIL 30/30 - Design
Скачать
NPS FAIL 29/30 -Timing
Скачать
NPS FAIL 28/30 - Who paid?
Скачать
NPS FAIL 27/30 - Animosity
Скачать
NPS Fail 26 30 - Infinite Reducibility
Скачать
NPS FAIL 25/30 Teamwork
Скачать
NPS FAIL 24/30 - Too Meta
Скачать
NPS Fail 23/30 - segmentation
Скачать
NPS Fail 22/30 - Personalities
Скачать
NPS FAIL 21/30 - Culture
Скачать
NPS FAIL 20/30 Under Use
Скачать
NPS Fail 18/30 - Ridiculousness
Скачать
NPS FAIL 17/30 - Friction
Скачать
NPS FAIL 16/30 - Fatigue
Скачать
NPS Fail 15/30 Service proxy
Скачать
NPS Fail 14/30 Extremities
Скачать
Showreel 2018
Скачать
Why do customers leave?
Скачать
Showreel 2018
Скачать
Steven Di Pietro Showreel 2018
Скачать
The anatomy of a bad survey - Emirates
Скачать
How one bad sandwich damages a big brand
Скачать
Mystery Shopping Webinar Jul Aug 2018
Скачать
You can't depend on 10/10 reviews
Скачать
Episode 17 Recommendations
Скачать
How Net Promoter Score NPS and Mystery Shopping coexist
Скачать
Webinar - Pricing the small stuff in Mystery Shopping
Скачать
3 Keynotes in 3 minutes
Скачать
Low Res Qantas Mystery Shop Audit Freebie
Скачать
Augmented reality for retailers - it's (almost) here
Скачать
Customer loyalty doesn't have to cost money
Скачать
Instagram Mystery Shop Hyatt
Скачать
Instagram Mystery Shop Hyatt
Скачать
Instagram Mystery Shop Hyatt HQ
Скачать
How is your product sold be retailers?
Скачать
Even a pool fence builder can connect online
Скачать
Scott Bywater Interview Small business consumers
Скачать
Interview about WHY Bob's business exists
Скачать
Episode #20 - Don't 100% listen to customers
Скачать
Customer don't care about your strategy
Скачать
Difference between Mission and Vision
Скачать
9 January Vlog Customer Service Complications
Скачать
Episode 20 - We are not Robots
Скачать
Welcome to my page
Скачать
25 October 2016
Скачать
Episode #19 Customer Service is overrated
Скачать
Biggest lesson in joining an association
Скачать
Biggest marketing lesson
Скачать
The Biggest sales lesson
Скачать
Biggest strategic lesson
Скачать
Biggest lesson in Operations management
Скачать
Dylan at school gala
Скачать
Episode #18 Mystery Shopping does NOT measure Customer Service
Скачать
Episode #16 FIVE attributes of leaders
Скачать
Episode #15 The Customer is not always right, but
Скачать
Episode #14 ONE thing more important than profit
Скачать
Episode #13 Dealing with personalities
Скачать
Episode #12 Don't believe your truth
Скачать
Episode #11 - Your lying customers
Скачать
Episode #10 Defining an entrepreneur
Скачать
Episode #9 Getting customers to try in store and buy online elsewhere
Скачать
Episode 8 FIVE customer hacks learnt from roaming around an expo
Скачать
Episode 7 Selling through relationships Kirsty
Скачать
Episode #6 Team Buy in
Скачать
Episode 5 - Going over someone's head
Скачать
Episode 4 Not Features and Benefits
Скачать
Episode 3 - One word you should never use with Customers
Скачать
Episode 2 - Staff knowledge
Скачать
Episode 1 - Measuring the wrong things can be disasterous
Скачать
Steven Di Pietro interviews Peter Burow Getting team agreement
Скачать
Flash Mob engagement to "will you marry me".
Скачать
Mystery Shopping Webinar 3 - How to Optimize Shopper Payments
Скачать
aega
Скачать
Test
Скачать
MSPA AP Member Webinar 1 Questionnaires and Guidelines
Скачать
MSPA AP Free member Webinar 2 Managing program specifications
Скачать
The Naked Truth About Business
Скачать
Figtree storm
Скачать
SWP UVP
Скачать
Tango
Скачать
Hands across the water
Скачать
Keynote summary - Double your revenue with customer service
Скачать
Mystery Shopping Best Practice
Скачать
Wollongong Sales Breakfast March 2011
Скачать
Welcome to Service with Purpose
Скачать
Customer Service has an Expiry Date
Скачать
Accidental Positioning
Скачать
Thanks for the water
Скачать
Service is not just about people
Скачать
8 ways to sell anything
Скачать
Caution loses Sales - Why McDonalds is different to the Intercontinental
Скачать
Trying is not good enough - what we can learn from Yoda
Скачать
When a leader loses it
Скачать
Customer service is not intangible
Скачать
The problem with being too efficient - customers get tired
Скачать
6 Reasons why Google has Awesome Service
Скачать
How to get a 2,750% ROI from Customer Service
Скачать
When You Should Miss a Service Deadline
Скачать
How to Sell with customer service - an example
Скачать