Канал: Steven Di Pietro

A true undercover day

A true undercover day

Thermometers don't sure anything

Thermometers don't sure anything

Does good customer service lead to more sales

Does good customer service lead to more sales

Why random is a great decision tool

Why random is a great decision tool

random is your friend

random is your friend

The empty hotel and Pub with no beer

The empty hotel and Pub with no beer

Master Chef

Master Chef

Run your own race

Run your own race

Customers are not spiders

Customers are not spiders

How a flimsy sign changed behaviour

How a flimsy sign changed behaviour

Why I drove 1,500km's to earn $80

Why I drove 1,500km's to earn $80

Leadership glue

Leadership glue

Who you should collect more information than you need

Who you should collect more information than you need

A fisherman who cannot go to sea prepares his nets.

A fisherman who cannot go to sea prepares his nets.

MSPA Webinar March 2020

MSPA Webinar March 2020

Be like Mike or Obama

Be like Mike or Obama

Shuddup and take my money!

Shuddup and take my money!

13 January 2020

13 January 2020

Sunrise Full Segment November 2019

Sunrise Full Segment November 2019

7 tips for Christmas retail

7 tips for Christmas retail

Joy isn’t happiness

Joy isn’t happiness

Everyone is in Customer Service

Everyone is in Customer Service

Fitness industry sales

Fitness industry sales

You get the behaviour you measure

You get the behaviour you measure

Mystery Shopping Gyms

Mystery Shopping Gyms

The purpose of FAQ's

The purpose of FAQ's

26 September 2019

26 September 2019

Don't be the little crocodile

Don't be the little crocodile

The single biggest motivation tool

The single biggest motivation tool

2 Big mistakes in B2B Sales

2 Big mistakes in B2B Sales

Why we don't want personalised service

Why we don't want personalised service

The ultimate test of good service

The ultimate test of good service

I Reject Your Rejection

I Reject Your Rejection

Slow down slower than the competition

Slow down slower than the competition

Are you as good as you think?

Are you as good as you think?

Fathers day

Fathers day

Agora

Agora

Shiny new toy - How Uber Eats destroyed a coffee shop.

Shiny new toy - How Uber Eats destroyed a coffee shop.

When should you post?

When should you post?

12 ways to engage staff

12 ways to engage staff

What happens when you stop?

What happens when you stop?

City Slickers

City Slickers

Proficiency Passion Profit

Proficiency Passion Profit

How to be top of mind

How to be top of mind

How to deal with the future

How to deal with the future

Selling my soul? Confession!

Selling my soul? Confession!

Beer and pizza define customer service

Beer and pizza define customer service

Expectation and ritual

Expectation and ritual

The best WOM

The best WOM

The best WOM

The best WOM

How to harness those crazy ideas

How to harness those crazy ideas

When the food runs out

When the food runs out

Closing the sale is not insulting

Closing the sale is not insulting

What I discovered about my purpose with Joey Chandler

What I discovered about my purpose with Joey Chandler

Funnels

Funnels

The big elephant in the room

The big elephant in the room

Purpose workshop online

Purpose workshop online

Why this business was doomed!

Why this business was doomed!

Use ignorance as a tool

Use ignorance as a tool

How I talk to 500 people a day

How I talk to 500 people a day

Imagine being 82 years old and still excited

Imagine being 82 years old and still excited

When should you give up?

When should you give up?

Shuffling the service deckchairs

Shuffling the service deckchairs

Why 68% of customers leave

Why 68% of customers leave

Softskills

Softskills

Softskills

Softskills

how to easily create content online. 3 steps

how to easily create content online. 3 steps

Why customers decide Dan Murray

Why customers decide Dan Murray

Strategic empathy with Daniel Murray Podcast

Strategic empathy with Daniel Murray Podcast

6 steps to purpose

6 steps to purpose

You should not say "you should"

You should not say "you should"

Purpose has no time for time

Purpose has no time for time

Using Ai to discover our humanity

Using Ai to discover our humanity

The beauty of falling over

The beauty of falling over

How to get staff to care - even in boring jobs

How to get staff to care - even in boring jobs

Are you right there?

Are you right there?

One tip to get out of a sales rut

One tip to get out of a sales rut

Encouraging 1 Star reviews

Encouraging 1 Star reviews

Don't panic over 1 star ratings

Don't panic over 1 star ratings

Information is not wisdom

Information is not wisdom

My big takeaway from time off? Love ❤️

My big takeaway from time off? Love ❤️

Surveys don't measure service

Surveys don't measure service

The R0I of Social Media Posts.

The R0I of Social Media Posts.

How to up-sell 800% - with purpose

How to up-sell 800% - with purpose

How to move from Price selling to Brand selling

WeChat cash purchase in Shanghai

WeChat cash purchase in Shanghai

Strategic sneak peak

Strategic sneak peak

Don’t always trust your judgement

Don’t always trust your judgement

Don’t trust your judgement

Don’t trust your judgement

Customer Service is about more than answering questions

Customer Service is about more than answering questions

Chase goals or party?

Chase goals or party?

Selling with meaning - 3 examples

Selling with meaning - 3 examples

What Shampoo teaches us about Meaning

What Shampoo teaches us about Meaning

Behind the Curtain Webinar - Phone calls

Behind the Curtain Webinar - Phone calls

What Lego, cycling and Ikea teach us about meaning in work.

What Lego, cycling and Ikea teach us about meaning in work.

Don't make the same 10 Marriott mistakes

Don't make the same 10 Marriott mistakes

Meaning is everywhere - stop looking

Meaning is everywhere - stop looking

Everything's upside down

Everything's upside down

Execution Fail #1

Execution Fail #1

B2B Feedback Schoolyard message

B2B Feedback Schoolyard message

Reality TV is Real

Reality TV is Real

NPSA FAIL 30/30 - Design

NPSA FAIL 30/30 - Design

NPS FAIL 29/30 -Timing

NPS FAIL 29/30 -Timing

NPS FAIL 28/30 - Who paid?

NPS FAIL 28/30 - Who paid?

NPS FAIL 27/30 - Animosity

NPS FAIL 27/30 - Animosity

NPS Fail 26 30 - Infinite Reducibility

NPS Fail 26 30 - Infinite Reducibility

NPS FAIL 25/30 Teamwork

NPS FAIL 25/30 Teamwork

NPS FAIL 24/30 - Too Meta

NPS FAIL 24/30 - Too Meta

NPS Fail 23/30 - segmentation

NPS Fail 23/30 - segmentation

NPS Fail 22/30 - Personalities

NPS Fail 22/30 - Personalities

NPS FAIL 21/30 - Culture

NPS FAIL 21/30 - Culture

NPS FAIL 20/30 Under Use

NPS FAIL 20/30 Under Use

NPS Fail 18/30 - Ridiculousness

NPS Fail 18/30 - Ridiculousness

NPS FAIL 17/30 - Friction

NPS FAIL 17/30 - Friction

NPS FAIL 16/30 - Fatigue

NPS FAIL 16/30 - Fatigue

NPS Fail 15/30 Service proxy

NPS Fail 15/30 Service proxy

NPS Fail 14/30 Extremities

NPS Fail 14/30 Extremities

Showreel 2018

Showreel 2018

Why do customers leave?

Why do customers leave?

Showreel 2018

Showreel 2018

Steven Di Pietro Showreel 2018

Steven Di Pietro Showreel 2018

The anatomy of a bad survey - Emirates

The anatomy of a bad survey - Emirates

How one bad sandwich damages a big brand

Mystery Shopping Webinar Jul Aug 2018

Mystery Shopping Webinar Jul Aug 2018

You can't depend on 10/10 reviews

You can't depend on 10/10 reviews

Episode 17 Recommendations

Episode 17 Recommendations

How Net Promoter Score NPS and Mystery Shopping coexist

How Net Promoter Score NPS and Mystery Shopping coexist

Webinar - Pricing the small stuff in Mystery Shopping

Webinar - Pricing the small stuff in Mystery Shopping

3 Keynotes in 3 minutes

3 Keynotes in 3 minutes

Low Res Qantas Mystery Shop Audit Freebie

Low Res Qantas Mystery Shop Audit Freebie

Augmented reality for retailers - it's (almost) here

Augmented reality for retailers - it's (almost) here

Customer loyalty doesn't have to cost money

Customer loyalty doesn't have to cost money

Instagram Mystery Shop Hyatt

Instagram Mystery Shop Hyatt

Instagram Mystery Shop Hyatt

Instagram Mystery Shop Hyatt

Instagram Mystery Shop Hyatt HQ

Instagram Mystery Shop Hyatt HQ

How is your product sold be retailers?

How is your product sold be retailers?

Even a pool fence builder can connect online

Even a pool fence builder can connect online

Scott Bywater Interview Small business consumers

Scott Bywater Interview Small business consumers

Interview about WHY Bob's business exists

Interview about WHY Bob's business exists

Episode #20 - Don't 100% listen to customers

Episode #20 - Don't 100% listen to customers

Customer don't care about your strategy

Customer don't care about your strategy

Difference between Mission and Vision

Difference between Mission and Vision

9 January Vlog Customer Service Complications

9 January Vlog Customer Service Complications

Episode 20 - We are not Robots

Episode 20 - We are not Robots

Welcome to my page

Welcome to my page

25 October 2016

25 October 2016

Episode #19 Customer Service is overrated

Episode #19 Customer Service is overrated

Biggest lesson in joining an association

Biggest lesson in joining an association

Biggest marketing lesson

Biggest marketing lesson

The Biggest sales lesson

The Biggest sales lesson

Biggest strategic lesson

Biggest strategic lesson

Biggest lesson in Operations management

Biggest lesson in Operations management

Dylan at school gala

Dylan at school gala

Episode #18 Mystery Shopping does NOT measure Customer Service

Episode #18 Mystery Shopping does NOT measure Customer Service

Episode #16 FIVE attributes of leaders

Episode #16 FIVE attributes of leaders

Episode #15 The Customer is not always right, but

Episode #15 The Customer is not always right, but

Episode #14 ONE thing more important than profit

Episode #14 ONE thing more important than profit

Episode #13 Dealing with personalities

Episode #13 Dealing with personalities

Episode #12 Don't believe your truth

Episode #12 Don't believe your truth

Episode #11 - Your lying customers

Episode #11 - Your lying customers

Episode #10 Defining an entrepreneur

Episode #10 Defining an entrepreneur

Episode #9 Getting customers to try in store and buy online elsewhere

Episode #9 Getting customers to try in store and buy online elsewhere

Episode 8 FIVE customer hacks learnt from roaming around an expo

Episode 8 FIVE customer hacks learnt from roaming around an expo

Episode 7 Selling through relationships Kirsty

Episode 7 Selling through relationships Kirsty

Episode #6 Team Buy in

Episode #6 Team Buy in

Episode 5 - Going over someone's head

Episode 5 - Going over someone's head

Episode 4 Not Features and Benefits

Episode 4 Not Features and Benefits

Episode 3 - One word you should never use with Customers

Episode 3 - One word you should never use with Customers

Episode 2 - Staff knowledge

Episode 2 - Staff knowledge

Episode 1 - Measuring the wrong things can be disasterous

Episode 1 - Measuring the wrong things can be disasterous

Steven Di Pietro interviews Peter Burow Getting team agreement

Steven Di Pietro interviews Peter Burow Getting team agreement

Flash Mob engagement to "will you marry me".

Flash Mob engagement to "will you marry me".

Mystery Shopping Webinar 3 - How to Optimize Shopper Payments

Mystery Shopping Webinar 3 - How to Optimize Shopper Payments

aega

aega

Test

Test

MSPA AP Member Webinar 1 Questionnaires and Guidelines

MSPA AP Member Webinar 1 Questionnaires and Guidelines

MSPA AP Free member Webinar 2 Managing program specifications

MSPA AP Free member Webinar 2 Managing program specifications

The Naked Truth About Business

The Naked Truth About Business

Figtree storm

Figtree storm

SWP UVP

SWP UVP

Tango

Tango

Hands across the water

Hands across the water

Keynote summary - Double your revenue with customer service

Keynote summary - Double your revenue with customer service

Mystery Shopping Best Practice

Mystery Shopping Best Practice

Wollongong Sales Breakfast March 2011

Wollongong Sales Breakfast March 2011

Welcome to Service with Purpose

Welcome to Service with Purpose

Customer Service has an Expiry Date

Customer Service has an Expiry Date

Accidental Positioning

Accidental Positioning

Thanks for the water

Thanks for the water

Service is not just about people

Service is not just about people

8 ways to sell anything

8 ways to sell anything

Caution loses Sales - Why McDonalds is different to the Intercontinental

Caution loses Sales - Why McDonalds is different to the Intercontinental

Trying is not good enough - what we can learn from Yoda

Trying is not good enough - what we can learn from Yoda

When a leader loses it

When a leader loses it

Customer service is not intangible

Customer service is not intangible

The problem with being too efficient - customers get tired

The problem with being too efficient - customers get tired

6 Reasons why Google has Awesome Service

6 Reasons why Google has Awesome Service

How to get a 2,750% ROI from Customer Service

How to get a 2,750% ROI from Customer Service

When You Should Miss a Service Deadline

When You Should Miss a Service Deadline

How to Sell with customer service - an example

How to Sell with customer service - an example