Overview:
Appxconnect is a no-code Integration platform for your Zendesk Sell with Genesys Cloud. Configure and get started in under 5 minutes adding the rich communication features of Genesys Cloud within your Zendesk Sell.
Appxconnect enables robust inbound, Chat and Dialer capabilities to boost sales productivity and close deals faster.
Help your Sales team save time with automatic update of call details and quick access to the Lead, Contact, opportunity or Account details.
Reach out to your leads & Prospects using Centrally managed Campaigns
Manage presence settings with a One click Login/Logoff to your Campaigns & Queues. Receive interactions from centrally managed outbound call campaigns on various dialing algorithms such as predictive, preview or progressive. Simultaneously attend to conversations on Queues.
For every campaign call, appxconnect searches Zendesk Sell for the customer profile (contact, lead, account, opportunity) and gives options to the agent to PIN a specific record to the conversation.
Business Benefits:
Enable dialer for collections, sales campaigns. Increase campaign productivity and convert leads faster.
Never miss an inbound marketing lead or when a prospect is hot.
Agents can receive inbound interactions (calls and chats) and the relevant customer information from lead or contact is auto populated as per the configuration.
If the caller is not your customer a new lead will be automatically created for this customer.
Auto Call Activity creation
Save precious time of your sales team from manual updation of call related information.
All types of interactions are automatically logged in Call Activities along with details about the call like Unique identifier of the call, notes added by the agent during the call, recording URL, Wrap-up, duration, phone number in which the interaction took place, type of call (outbound, inbound), call pinned to lead, contact, prospect or customer. Associated deals if any, date and time of the interaction.
- Use Genesys Cloud functionalities as a native App within Zendesk Sell
- Choose a telephony option from among webrtc and softphone, receive voice conversations. Edit the settings anytime on the Genesys Cloud panel within your Zendesk Sell.
- Receive multiple simultaneous interactions over Chat & Voice within Zendesk Sell as configured in you Genesys Cloud. (chat, email, voice, social media. Each conversation opens up as a Tab on the Genesys Cloud Panel enabling users to switch from one to the other by a click.
- Reach Out to Customers by Manual dial or connect via centrally managed dialer campaigns and ACD queues.
- Collaborate with team members with the advanced communication of Genesys Cloud such as Confer to a sales expert, Transfer to a team member or to a PCI DSS compliant queue to receive payments.
- Wrap up the conversation by adding notes and choosing a disposition code from those configured in Genesys Cloud. Wrap-Up Data and activity information automatically gets updated against the customer record in Zendesk sell.
- Call backs - Agents can initiate or respond to callbacks to convert lead to a deal faster. Agents can schedule a callback directly or during a voice interaction. At the call back time, agents can dial, transfer, or dismiss a callback placed by a contact.
for more information reach us @ sales@appxconnect.com
