This speaking clip is from the HGS Build for the Future event in November 2023.
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If we lead with customer experience, we will be more profitable. The research shows that almost 90 percent of companies that are customer-centric perform financially better than their competitors.

#BFTF23
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Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote speaker, customer experience futurist, and author of “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business”, an Amazon, Book Authority, and Porchlight bestseller. She is the host of The Modern Customer Podcast.

Visit her website here: [ Ссылка ]

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