SLA EP 4

0:00 Introduction
0:50 agenda
1:11 What is SLA?
1:30 Importance of SLA
2:53 Entitlement Management in Salesforce
4:09 What is Entitlement ?
4:35 Business use case for Entitlement
5:32 how Entitlement work ?
6:30 Supported Object
6:50 how to enable Entitlement Management
10:54 Entitlement Template
14:15 Milestone in Salesforce
22:13 Different type of Entitlement process
26:50 Summary

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