How to fix Hik Connect Offline issue on your phone. All Hikvision cameras will use the Hik connect app to remotely view the CCTV cameras. If the recorder looses connection to the internet, the app will display an "offline" error message. Don't worry, the recorder will usually continue to record the footage, but you will not be able to view the cameras until it connected again. This video shows you what to check for to get the DVR or NVR back online.

If this video does not help and it's still displaying the same offline error message feel free to call us on 01138800134 or request a call back. We are based in Leeds, West Yorkshire. If your local we can book in an engineer site survey to fix the problem, this would be charged for.

If you are out of this area, we may know another Hikvision authorised installer we could recommend. This would be their responsibility not Zone CCTV.

If you are looking to upgrade your CCTV system, we have many options available for you.
Have a look at our case studies for more information.
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