Conflict can be detrimental to people and organizations. Conflict resolution is easy if you follow this method.



✏️ Here is the transcript of the video

What is conflict and why is it so difficult to deal with?

Why do even the best people turn into monsters?

The most common way of dealing with conflict is to avoid it.

Other people become aggressive, others become ill or burn out.

In order to avoid conflict and the emotional stress it brings, people put their heads in the sand and the conflict goes on for days, weeks or even years.



▶ Definition of conflict

Conflict is not a war between people.

Many people believe that there is conflict only when
war between people reaches high levels.

This belief is wrong.

The correct definition is as follows:

Conflict exists when one person needs
another person and that need is not met.



▶ Conflict Resolution

Starting from the definition, here is a method for resolving conflict:

Step 1. Clearly express the need to the other person.

Step 2. Analyse whether the need can be met or not.

Step 3. If the need can be met, the conflict is resolved.

Step 4. If the need cannot be satisfied then the conflict is negotiated and managed.

Under no circumstances should step 1 and 2 be skipped.

If one skips these steps and moves on to conflict management, dysfunctional behaviours such as gossip, avoidance, burn-out and others can begin.

Finally, if the level of conflict is very high, a mediator who can impartially help in the negotiation should be called in.

Thank you for watching this video. Remember to like and share it!



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