In the eleventh episode of our customer experience interview series, Dream It, Build It, Make It, we chat with Shilpa Rajgopal, Associate Director of Marketing at Hims and Hers. Hims and Hers offers a modern approach to health and wellness. Their mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives.
Chapters:
0:00 - Intro
1:05 - What is Hims and Hers?
2:30 - What is a good Customer Experience?
3:35 - Which brand experiences do you enjoy the most?
6:25 - How marketing differs between For Hims and For Hers
10:09 - A typical customer journey like at Hims and Hers
13:10 - Channels or tactics that work in discussing stigmas
15:20 - New mental health business at Hims and Hers
16:55 - Opportunities for improving the Customer Experience
18:09 - Outro
Reach out to Shilpa on LinkedIn at [ Ссылка ]
