HOW TO HANDLE AN IRATE CUSTOMER! (Tips for Dealing with Irate or Angry Customers!) [ Ссылка ]
#CustomerServiceSkills #CustomerServiceTraining #CustomerServiceInterviewQuestions
In this video, I will teach you how to handle an irate customer. I will also give you the perfect scripted answer to the interview question, how would you deal with an irate customer? So, if you are going to be working in a customer-facing role, or if you have a customer service job interview coming up, stay tuned because I am here to help you!
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IN THIS TUTORIAL, TO HELP YOU, I WILL TEACH YOU THE FOLLOWING 3 THINGS:
#1. I will teach you the fundamentals of good customer service and explain why it is so important in any role or organization.
#2. I will tell you exactly how to deal with a difficult or irate customer. In fact, I will give you the exact step-by-step blueprint to follow whenever you encounter a challenging customer!
#3. I will give the perfect scripted answer to the interview question, how would you deal with an irate customer?
THE FUNDAMENTALS OF GOOD CUSTOMER SERVICE AND WHY IT IS SO IMPORTANT IN ANY ORGANIZATION OR JOB ROLE.
The definition of customer service is: 01:27
“Customer service is supporting your customers both before, during, and after a purchase that makes the experience an enjoyable one, and one they want to return to time and time again in the future.”
THERE ARE 5 BASIC FUNDAMENTALS TO GOOD CUSTOMER SERVICE!
#1 FUNDAMENTAL OF GOOD CUSTOMER SERVICE IS RESPECT: 01:51
#2 FUNDAMENTAL OF GOOD CUSTOMER SERVICE IS EXPECTATIONS: 02:08
#3 FUNDAMENTAL OF GOOD CUSTOMER SERVICE IS COMMUNICATION: 02:49
#4 FUNDAMENTAL OF GOOD CUSTOMER SERVICE IS SERVING: 03:30
#5 FUNDAMENTAL OF GOOD CUSTOMER SERVICE IS FEEDBACK: 04:06
STEP-BY-STEP BLUEPRINT FOR DEALING WITH AN IRATE CUSTOMER: 04:35
What is the best way to deal with an irate customer?
LET ME NOW GIVE YOU A BRILLIANT EXAMPLE ANSWER TO THE INTERVIEW QUESTION, HOW WOULD YOU DEAL WITH AN IRATE CUSTOMER? 07:29
MORE CUSTOMER SERVICE TRAINING VIDEOS:
Customer Service interview questions and answers: [ Ссылка ]
Customer Service mock interview: [ Ссылка ]
What does customer service mean to you? [ Ссылка ]
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