Goodman's ambition is to help our customers grow and succeed. We want to make their ambitions a reality.

We interviewed three global companies whose ambitions are changing the way we all live and work, for the better. Companies whose passion and drive are helping to shape our industry, accelerate our customers’ businesses and make the world a more interesting place for all of us.

Ambition - delivery in 30 minutes or less

A new retail concept is delivering in China in under 30 minutes.

Since online retail catapulted into existence, customer service expectations have been raised across all forms of retail. Now with the proliferation of Hema’s dynamic fresh food offering, expectations are set to rise again.

With a population of almost 1.5 billion people, business in China really has a heartbeat of its own.

It's high-density living. A single apartment complex might have 20 to 30,000 people living there. While that can create numerous challenges, it also creates opportunities, particularly when it comes to logistics.

Consumers, and increasingly Gen Z, remain the key driver of the Chinese domestic economy, so understanding what they want and how they think is critical for businesses.

While some companies still grapple with next-day delivery, Hema, launched by e-com giant Alibaba, took on the ultimate challenge of 30-minute delivery.

The modern Chinese consumer wants fast access to a range of good products and services. They are keen for brands to disrupt the status quo and their patience for delivery windows is dropping.

Where other people have seen problems in this, Hema has seen opportunities. They offer 30-minute delivery to everyone within a three kilometer radius of their stores. And their advanced supply chain system supports this ambition.

There's a lot of discussion around new retail at the moment, but this doesn't just mean reshaping the store experience or being online. In fact, there is no offline when it comes to Hema's services.

Smart phone integration is at every touchpoint of service. Hema have shown new retail is a change in the way people want to shop. Even if shopping in store, the logistics are happening online which makes the Chinese market quite different to everywhere else.

China has 817 million smartphone users and last year they nearly doubled the amount of data that they used. But even in a mobile-driven, cashless society, it's not only people under 35 who are driving sales. Data shows elderly people who can't easily leave their homes, those don't want to tackle the weather, are all using online services such as Hema's.

Hema now has more than 160 stores. As they continue to grow and innovate, they're working globally with agricultural partners to launch fresh dairy and premium beef to provide to millions of families.

The nature of business is to solve problems. When you solve problems, you create value and that's where the opportunity is.

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Our purpose at Goodman is to make space for all of our stakeholders’ greatest ambitions.

As global industrial property specialists, we own, develop and manage high-quality properties in strategic locations across Asia Pacific, Europe and the Americas. However, we’re conscious it’s not just what we do that’s important, but how we do it.

Goodman plans for the long term and looks at the big picture. We have the teams, scale, expertise, infrastructure and capital to develop long-term relationships with customers and partners around the world, but we’re still flexible enough to adapt to local business needs.

We have a people-focused, sustainable approach that leads to positive outcomes for our business, our stakeholders and the world more broadly.

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