Neha and Dhiraj delivered Mumbai’s Dabbawalas: Icons of Service Design on April 30, 2020.
Browse resources from the talk: [ Ссылка ]
Read more about service design and the Dabawallas:
The “Dabbawalas” of Mumbai are a 126-year-old network of 5,000 delivery people that deliver up to 200,000 lunch boxes per day—in the fourth most populated city in the world! A primarily illiterate and decentralized workforce, the “Dabbawalas” are icons of efficiency, accuracy, trust, and dedication—serving as a model of exemplary service design and an embodiment of the spirit of Mumbai. Join us as we unpack some of the Dabbawala’s success, as well as some takeaways for your own service design endeavors.
