Food Service Manager Interview Questions with Answer Examples. Ryan Brown from MockQuestions.com reviews five of our best Food Service Manager interview questions, with advice on answering each question and our own answer example. For our full list of interview questions, visit:
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0:00 - Introduction
0:12 - Question #1: How would our business be a more productive place if we were to hire you as our Food Service Manager?
1:02 - Question #2: How do you feel about saying 'no' to a customer with unreasonable requests?
1:39 - Question #3: How do you promote a culture of food safety with your team?
2:29 - Question #4: How will you handle an employee who is not meeting their goals?
3:12 - Question #5: Tell me about a time when you effectively delegated tasks to your team members.
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1) How would our business be a more productive place if we were to hire you as our Food Service Manager?
Answer Example:
"I saw in your job posting that you are looking for a Food Service Manager who is keen on the bottom line with an eye on maximizing profitability. If hired, I will make your business a more productive place by ensuring everyone is fully trained and aware of their primary responsibilities. By boosting employee engagement, I will increase profitability. I did this in my previous role, increasing profits by 28% in my first six months."
2) How do you feel about saying 'no' to a customer with unreasonable requests?
Answer Example:
"I am sure that in any foodservice business, there will be customers who want you to deliver the impossible. I am down for a challenge; however, I would like further training on what your company accepts and does not accept in particular customer-focused situations."
3) How do you promote a culture of food safety with your team?
Answer Example:
"As a Food Service Manager, I will promote a culture of food safety through reinforced food safety training and by empowering my team to make the right choices and communicating expectations clearly and regularly. I believe that when communication is crystal clear, and everyone knows what they must deliver as a non-negotiable, the team can operate on a much greater level."
4) How will you handle an employee who is not meeting their goals?
Answer Example:
"If an employee were not meeting their goals, I would take an empathetic approach by asking them what I could do to support them in the workplace. If there was a recent example of their work falling short, I would refer to that rather than an example from too long ago. Then I would help them set some goals or offer tips and tricks for increasing productivity. If an employee continued to fall below expectations, I would terminate the employee and look to fill their position with a higher-performing worker."
5) Tell me about a time when you effectively delegated tasks to your team members.
Answer Example:
"Every month, in my current management role, I have a meeting with all team members to talk about our plan for the month ahead and how we will delegate the work. It's a great strategy for us, and everyone starts the month with clear expectations. I like to delegate to the strengths of the individual rather than expect everyone to be great at everything. I have found that this approach yields fewer staff complaints and stronger staff retention numbers."
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