Scenario-based-learning is the instructional strategies adopted for Respond to Service Challenges courseware in view of the varying service scenarios encountered in the different services sectors such Food and Beverages, Retail and Call Centre. To cater to learners’ profile with post-secondary education, our team used a light-hearted comic strip with effective graphics and vibrant colours selection to capture learners’ attention, elicit key learning points and internalise learning in the day-to-day service scenarios and challenges.
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