If there are companies and organizations out there thinking of starting a journey, is there any advice you’d give them?
Answer: I think the more standard your processes are the better you have of applying RPA and more advanced robotics. Simple example: if you look at a fire insurance policy by most companies they are opaque. There are so many exclusions of claims a human cannot understand whether the claim should be paid. So, until we get to more transparent and simplified business practices it is very hard to apply this kind of automation.
Understanding managerial knowledge base: It is great to have a provider coming and helping you jump started to incorporate that knowledge whether it’s a role set for RPA or a data which will help you to learn data over a period of time, you need to be sure that you should have people to understand that. Because you may be able to transfer that to different technologies in some point of future. That’s a critical intellectual property!
Another one which is really for AI and cognitive RPA is the best way to train a system is to treat it like a brand new employee. Don’t spend a lot of time bringing in existing information, it’s often better to let it make mistakes and learn; have it develop its learning pattern, with a hands-off interactive pattern.
Robin George, AVP & Head of Business Development, EdgeVerve systems (an Infosys company) interviews Craig Le Clair, VP & Principal Analyst, Forrester.
About EdgeVerve
EdgeVerve Systems, a wholly-owned subsidiary of Infosys, develops innovative software products and offers them on premise or as cloud-hosted business platforms. Our products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. We power our clients’ growth in rapidly evolving areas like banking, distributive trade, credit servicing, customer service, and enterprise buying. Today, global corporations across financial services, insurance, retail and CPG, life sciences, manufacturing, and telecommunications, use EdgeVerve products.
