In this video, I will share the complete process of how you can handle conflicts in #PMP and what is the best way to do it. What are different techniques available to you to handle them.
Here's a summary of the key points:
1. Conflict is not negative and is important for relationships to improve. 💥👥
2. Conflict resolution is necessary to progress from forming to storming to norming and finally performing in the Tuckman ladder model. 📈🌪️📊🚀
3. If conflict cannot be avoided, it is recommended to get better at conflict resolution. 🛠️💪🔧
4. When identifying a conflict, consider the conflict's nature, stage, and available options for resolution. 🤔🔍🔄
5. Conflict levels range from problem-solving to disagreement to contest to crusade to world war. 📈🔥🏰🌍
Conflict management strategies include collaboration, forcing or directing, yielding or accommodating, smoothing, avoiding or withdrawing, and compromising. 🤝💢🙇♂️🤐🤝💔
Collaboration (win-win) is the ideal strategy, but other strategies may be appropriate depending on the situation. 🤝🌟
The choice of conflict management strategy depends on the conflict's level and the importance of the relationship or time constraints. ⚖️⏳📊
Active listening and emotional intelligence are essential skills for project managers to handle conflicts effectively. 👂🧠🤝
Conflict Management: Conflict management refers to the process of identifying, addressing, and resolving conflicts that arise within a project or team. It involves understanding the nature of conflicts, and their stages, and applying appropriate strategies for resolution. 🔀
Conflict Resolution: Conflict resolution is the act of finding a solution to a conflict or disagreement between individuals or groups.
Tuckman Ladder Model: The Tuckman ladder model, also known as Tuckman's stages of group development, describes the stages that teams typically go through as they form, develop, and become more effective. The stages include forming, storming, norming, and performing. 📊
How to handle conflicts in PMP in 2023?Conflict Resolution Techniques PMP
Productivity: Productivity refers to the measure of output or work accomplished in relation to the resources utilized. It is an important factor in project management and is affected by how conflicts are managed within a team. ⚙️
Conflict Levels: Conflict levels refer to the varying degrees or intensity of conflicts. In the video, the conflict levels are categorized from level one (problem-solving) to level five (world war), indicating the increasing severity and complexity of conflicts. 📈🔥
Conflict Management Strategies: Conflict management strategies are approaches or techniques used to address and resolve conflicts. The video mentions several strategies, including collaboration, forcing or directing, yielding or accommodating, smoothing, avoiding or withdrawing, and compromising. Each strategy has its own implications and outcomes. 🤝💢🙇♂️🤐🤝💔
Collaboration: Collaboration is a conflict management strategy that emphasizes finding win-win solutions. It involves working together, sharing ideas, and seeking mutual benefits to resolve conflicts. It promotes cooperation and teamwork. 🤝🌟
Forcing or Directing: Forcing or directing is a conflict management strategy where one party imposes a solution or decision on the other, often using their authority or power. It may lead to a win-lose outcome and can be effective in certain situations but may strain relationships. 💢👉🤷♀️
Yielding or Accommodating: Yielding or accommodating is a conflict management strategy where one party prioritizes the relationship or the other party's needs over their own. It involves giving in or compromising to maintain harmony, but it may result in one party feeling disadvantaged. 🙇♂️🤝🙇♀️
Smoothing: Smoothing is a conflict management strategy that focuses on minimizing tensions and emphasizing areas of agreement. It involves temporarily setting aside differences to concentrate on common ground. However, it may postpone addressing underlying issues. 🤐🤝🔍
Avoiding or Withdrawing: Avoiding or withdrawing is a conflict management strategy where one party chooses to ignore or evade the conflict. It can be used when the conflict is deemed insignificant or when the timing or situation is not suitable for resolution. However, it does not address the conflict directly and may lead to unresolved issues. 🤐🚶♂️
Compromising: Compromising is a conflict management strategy where both parties give up something to reach a mutually acceptable solution. It involves finding a middle ground and making concessions. Compromise can lead to a fair outcome, but it may not fully satisfy the interests of either party. 🤝🤝👥
Active Listening: Active listening is a communication skill that involves fully focusing on, understanding, and responding to the speaker. It is important for project managers to actively listen to different perspectives during conflicts
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