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If you have been following my work, then you will know that one of my favourite topics is upselling and packages! I have worked with hosts that have gone 100% book direct by leveraging packages. I have seen hosts offer additional services and amenities to increase thier revenue.

Very often, hosts tell me that it ‘won’t work for them’. Or they build in a pre-conceived idea of what guests should and shouldn’t pay for.

Do you remember when airlines started upselling? They have been doing it from the very beginning with duty free? Do you charge for wifi? How about premium wifi?

There are ways to increase your revenue as well as improve the guest experience!

There are several opportunities to upsell - you can do it pre-booking at checkout, pre-stay through email and SMS and lastly, you have great opportunities during the stay.

📋 Chapters!

00:00 How to Upsell Without Turning off Guests
01:15 Intro and background of Madison and her business.
03:09 What is Mount and what do they do?
05:42 Using upsell to improve the guest experience/ How can you upsell without looking greedy?
06:23 Using Mount as a management piece
08:26 Why put a price on basic items like firewood?
10:11 How to combine upsells with tech.
13:10 How to secure the amenities with smart locks.



Show Links
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#mount #upselling #bookdirect

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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.

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