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JustAnswer Customer: my pentair superflo vs pump stops running periodically.
JustAnswer Customer: showing err 0021.
JustAnswer Customer: pleaseadvise.
Pearl Wilson: Assistant: How old is the appliance?
Pearl Wilson: Assistant: Have you gotten error messages before?
JustAnswer Customer: I belive it is 2 years old.
Pearl Wilson: Assistant: Do you plan on doing the work yourself?
JustAnswer Customer: Yes
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer: A picture of the underside of the key pad, the 5pin connector and the socket the 5 pin connector goes into.
tomen99: Handyman: Hello!
tomen99: Handyman: I am sorry to hear you are having trouble with your pool pump.
tomen99: Handyman: I know these issues can be frustrating and I will do all I can to help.
tomen99: Handyman: You are looking in the correct spot as this indicates a communication failure between the drive and the motor.
tomen99: Handyman: Sometimes there is a little corrosion that develops in that 5 pin connector.
tomen99: Handyman: Try plugging it in and unplugging 20 or 30 times and see if that fixes the issue.
tomen99: Handyman: Also check the wire visual for any sign of deterioration or damage.
tomen99: Handyman: That unit has a 2 year warranty.
tomen99: Handyman: If it was bought within that timeframe you should try to make a warranty claim.
tomen99: Handyman: If you are outside of that timeframe I am sorry to say there are no further troubleshooting steps to try and would recommend replacement of the motor.
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi
