Everyone in the restaurant has particular duties to perform. Everyone in the team needs
to work together. Checklists should be designed in such a way that duties and tasks
are divided evenly, so that everything gets done in as little time as possible.
A checklist is a to-do list. Every time you do something, tick it off
on your list. Checklists ensure three things:
Certainty. You and your supervisor can be certain that you will
remember everything you need to do, before and after service.
Consistency. Checklists ensure that every detail is consistently of the
highest standard, thus ensuring excellent quality.
Accountability. Everyone knows what duties and tasks they are
responsible for. This means that if things don’t get done, someone
can be held accountable.

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