You need to reset your Galaxy S10, but you’ve lost control of the touch screen. Don’t worry. You can reset even with an unresponsive touch screen by using the hardware keys. Just remember that you will lose anything you haven’t backed up. Here’s how to factory reset with the keys:
Hold down the Power button until your Galaxy S10 turns off.
Hold down the Volume up and Bixby buttons at the same time, then hold down the Power button, too.
After the green Android logo appears, release all the buttons.
Navigate up and down with the Volume keys, and highlight the wipe data/factory reset choice.
Hit the Power button to choose it.
Hit Volume down to highlight the Yes — delete all user data choice.
Hit Power to choose it.
After you’ve performed the reset, Reboot system now should be selected, and you can hit the Power button to restart the S10.
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