This video shows you how to use the Security Path Visualisation Tool at: [ Ссылка ]

You can learn about the tool and how to improve the performance in my book "Unlock Your Call Centre: A proven way to improve security, efficiency and caller experience". Chapter 1 is FREE at [ Ссылка ]

00:00 Security Path Visualisation
00:03 Introduction
00:36 The Tool
00:57 Identification and Authentication
03:26 Advanced Mode
04:48 Wrapping Up
05:36 Conclusion

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