As digital marketing agencies, we need to be proactive about the way we come out of the gates with new clients.

I believe crafting their experience during the first 90 days is critical for the long-term satisfaction of any client. But what does that experience include other than gathering information and deploying services? WOW factors.

In this video, I discuss 5 touch points we use in my agency, Plumbing & HVAC SEO, during the onboarding phase to build up this new client relationship.

These personal touches set your agency apart while simultaneously easing clients into your processes.

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