Many health systems are adopting new consumer-focused technologies but they’re still trying to figure out how to use those technologies to engage with patients in a meaningful way, said Adam Gale, President of KLAS Research. Gale, who was a keynote speaker at the Center for Connected Medicine’s Top of Mind 2018 Summit in Pittsburgh, said most hospitals were set up with physicians at the center. But the health care landscape is shifting to a system in which the patient experience, health outcomes, and the value of care are the focus. “The hard part for most heath care organizations is to move from a physician-centric world to a patient-centric world,” Gale said.
