Filling one of the positions within the Hospitality Department means being entirely devoted, committed, and dedicated to working for our Guests. The “Passion for Guests” that characterizes the entire service offered onboard Costa ships is the particular responsibility of these positions. Full availability, maximum courtesy, and high problem solving skills: these are just some of the features that our Guest Services staff must have in order to guarantee our Guests a fabulous and exclusive experience, in which they feel pampered, served, and assisted around the clock.
The Hospitality Services Specialist is the figure that is responsible for receiving and assisting our Guests at our ships’ reception desks. He or she is friendly and articulate, helpful and courteous. He or she collects any complaints or problems, and works to resolve them promptly. The Guest Services Operator has a strong passion for the customer and a marked propensity for teamwork. He or she is very adept at problem solving. He or she has an excellent knowledge of English (Fluent C1) and at least two other languages in addition to his or her mother tongue.
