This short animated film explains how people who use NHS mental health services can give feedback on their experience of care and treatment by using the NHS Friends and Family Test (FFT).
The FFT has been updated and, in the new version (in use from 1 April 2020), patients and service users, along with their carers and relatives, can answer the new, simpler question: “Overall, how was your experience of our service?”
It can be as simple as selecting one of six response options or you can also choose to leave comments to explain what happened, what worked well or how the service could be improved. The people who provided your care won’t know who you are because the FFT is anonymous.
You can give feedback whenever you like and as often as you want to. Around 1.5 pieces of feedback like this are received every month, which tells our staff how they’re doing. It’s helping us to make the NHS better for everyone.
Find out more at www.nhs.uk/friendsandfamily.
If you have any questions about the work, please write to our Insight & Feedback team at england.insight-queries@nhs.net.
The other films in this set are:
This film with a British Sign Language translation [ Ссылка ]
A standard version of this film suitable for other NHS services [ Ссылка ]
The standard version with a British Sign Language translation [ Ссылка ]
