Use the first reset sequence if:
Your bulbs are running on firmware version 2.8 or later (you can find your bulb firmware version by tapping on the device in your C by GE app).
We recommend counting with Mississippi (1 Mississippi, 2 Mississippi, 3 Mississippi, etc.).
Start with your bulb off for at least 5 seconds.
1. Turn on for 8 seconds
2. Turn off for 2 seconds
3. Turn on for 8 seconds
4. Turn off for 2 seconds
5. Turn on for 8 seconds
6. Turn off for 2 seconds
7. Turn on for 8 seconds
8. Turn off for 2 seconds
9. Turn on for 8 seconds
10. Turn off for 2 seconds
11. Turn on for 8 seconds
12. Turn off for 2 seconds
13. Turn on for 8 seconds
14. Turn off for 2 seconds
15. Turn on for 8 seconds
16. Turn off for 2 seconds
17. Turn on for 8 seconds
18. Turn off for 2 seconds
19. Turn on for 8 seconds
20. Turn off for 2 seconds
21. Turn on for 8 seconds
22. Turn off for 2 seconds
23. Turn on for 8 seconds
24. Turn off for 2 seconds
25. Turn on for 8 seconds
26. Turn off for 2 seconds
27. Turn on for 8 seconds
28. Turn off for 2 seconds
29. Turn on for 8 seconds
30. Turn off for 2 seconds
31. Turn on for 8 seconds
32. Turn off for 2 seconds
33. Turn on for 8 seconds
34. Turn off for 2 seconds
35. Turn on for 8 seconds
36. Turn off for 2 seconds
37. Turn on for 8 seconds
38. Turn off for 2 seconds
39. Turn on for 8 seconds
40. Turn off for 2 seconds
41. Turn on for 8 seconds
42. Turn off for 2 seconds
43. Turn on for 8 seconds
44. Turn off for 2 seconds
45. Turn on for 8 seconds
46. Turn off for 2 seconds
47. Turn on for 8 seconds
48. Turn off for 2 seconds
49. Turn on for 8 seconds
50. Turn off for 2 seconds
51. Turn on for 8 seconds
52. Turn off for 2 seconds
53. Turn on for 8 seconds
54. Turn off for 2 seconds
55. Turn on for 8 seconds
56. Turn off for 2 seconds
57. Turn on for 8 seconds
58. Turn off for 2 seconds
59. Turn on for 8 seconds
60. Turn off for 2 seconds
61. Turn on for 8 seconds
62. Turn off for 2 seconds
63. Turn on for 8 seconds
64. Turn off for 2 seconds
65. Turn on for 8 seconds
66. Turn off for 2 seconds
67. Turn on for 8 seconds
68. Turn off for 2 seconds
69. Turn on
Bulb will flash on and off 3 times if it has been successfully reset.
TIP: If the factory reset above was unsuccessful, you might have an older version of the C by GE bulb. Please follow the instructions below to reset.
Bulb Reset Sequence – for firmware version 2.7 or earlier:
We recommend counting with Mississippi (1 Mississippi, 2 Mississippi, 3 Mississippi, etc.).
Start with your bulb off for at least 5 seconds.
1. Turn on for 8 seconds
2. Turn off for 2 seconds
3. Turn on for 2 seconds
4. Power off for 2 seconds
5. Turn on for 2 seconds
6. Power off for 2 seconds
7. Turn on for 2 seconds
8. Power off for 2 seconds
9. Turn on for 8 seconds
10. Power off for 2 seconds
11. Turn on for 8 seconds
12. Power off for 2 seconds
13. Turn on
Bulb will flash on and off 3 times if it has been successfully reset.
Need assistance? Call the C by GE Customer Service Hotline at 1-844-30C-BYGE (1-844-302-2943), or email help@cbyge.com.
