English is the language used in call centers so it goes without saying that you should have a good command of the English language when you start applying.

If English is not your first language then it's normal that you sometimes find it hard to express yourself better in English. The good thing is that you can always learn and improve through consistent practice. It's NOT an overnight process. In fact, it's a lifelong learning.

In this video, I talk about how to express yourself better in English mainly through thought organization.

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