Driven by on-the-ground employee insights from real customer interactions, SEPHORA revolutionized customer experience with the 'Visual Artist' augmented reality #augmentedreality (AR) tool.
As brands innovate, how do you balance tech advancements with genuine human connection in your customer experience?
#CX #customerexperience #Sephora #customerfeedback
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Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote speaker, customer experience futurist, and author of “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business”, an Amazon, Book Authority, and Porchlight bestseller. She is the host of The Modern Customer Podcast.
Visit her website here: [ Ссылка ]
