When speaking over the phone, tone of voice is everything. Using the wrong tone of voice can sabotage even your best efforts and intentions. But why is tone of voice so important in phone calls, and what can be done to ensure your tone is always correct? In this video, the contact center coach shares why tone of voice is so important and what can be done to ensure you can use the correct tone of voice all the time. This video also provides viewers with a special offer that is sure to improve your career and set you apart from others.
To get the most out of this video, it may be helpful to watch our previous agent soft skill videos that will help to round out and improve your skills:
• Effective Communication: [ Ссылка ]
• Empathy: [ Ссылка ]
• Handling Angry Customers: [ Ссылка ]
• Tone of Voice: [ Ссылка ]
• Active Listening: [ Ссылка ]
• Effective Questioning: [ Ссылка ]
• How to be a Great Team Player: [ Ссылка ]
• How To Say No The Right Way: [ Ссылка ]
• How to Put Caller on Hold: [ Ссылка ]
• How to Handle Stress: [ Ссылка ]
• How to Get the Most from Coaching Sessions: [ Ссылка ]
• 5 Common Mistake Agents Make and How to Avoid: [ Ссылка ]
• How To Build Rapport - [ Ссылка ]
• Mirroring Callers to Build Rapport - [ Ссылка ]
• Controlling Talkative Callers - [ Ссылка ]
• How To Make Callers Feel Important - [ Ссылка ]
• 10 Tips for New Customer Service Agents - [ Ссылка ]
• Why Customer Service Agents are Heroes - [ Ссылка ]
• Active Listening Exercises - [ Ссылка ]
• Work at Home Stress - [ Ссылка ]
• How to Become a Rockstar Call Center Agent - [ Ссылка ]
We also have comprehensive online on-demand training programs that are chock full of helpful and useful information that will improve your professional skills. To find the right training program that’s right for you: [ Ссылка ]
Benchmark Portal has helped thousands of individuals and organizations around the world to improve their performance through professional certification programs, in-person and online training courses, as well as contact center benchmarking and consulting services that tell your organization where you stand in relationship to your industry peers and top performing contact centers around the globe.
For more information on BenchmarkPortal’s services go to: [ Ссылка ]
