Our Guest Star today is Jen Salerno is a 20-year veteran of the hospitality & events industry. Throughout her career, Jen has consulted many of the biggest trade shows in the country and specializes in strengthening the relationship between event planners and the hospitality community.
Today, she is the host of The Room Block, the podcast where hospitality and event professionals meet. Jen is passionate about solidifying the connections across our industry. She is also an emcee who can moderate your live or virtual events!
Jen's juicy tidbits of energy and inspiration are all about the three "Cs" as you are working to bring meetings and events back into your hotel.
Here are her 3 "C" s:
1. Be curious. Ask questions, not only about the meeting itself but don't forget to ask about your client! You can't go wrong with "who, what, why, when, and how." This will build your relationship, the more genuine, the better.
2. Be creative. Flexibility is going to be the key moving forward. It has to work for your hotel, but it has to work for your client as well—contract terms, virtual access, room sets, etc. Work for the win-win!
3. Be compassionate. Crucial in today's world, remember the "Golden Rule." Use your curiosity to have and show awareness of what your customer is going through, personally and professionally. Patience - we all have our training wheels back on!
These tips apply to BOTH sides of the negotiation table!
Connect with Jen Salerno:
You can listen to The Room Block podcast at www.roomblockpodcast.com, or on any major podcast platform.
Personal website coming soon!
Instagram: @jtsalerno
LinkedIn: [ Ссылка ]
Connect with Christine
www.thewisepineapple.com
The Book: Yes Is the Answer: How Positivity, Passion,... - Kindle (amazon.com)
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YouTube: The Wise Pineapple - YouTube
