Understanding the Social Acceptability of Mobile Devices using the Stereotype Content Model
Valentin Schwind, Niklas Deierlein, Romina Poguntke, Niels Henze
CHI '19: ACM CHI Conference on Human Factors in Computing Systems
Session: Applications of Psychological Theory
Abstract
Understanding social perception is important for designing mobile devices that are socially acceptable. Previous work not only investigated the social acceptability of mobile devices and interaction techniques but also provided tools to measure social acceptance. However, we lack a robust model that explains the underlying factors that make devices socially acceptable. In this paper, we consider mobile devices as social objects and investigate if the stereotype content model (SCM) can be applied to those devices. Through a study that assesses combinations of mobile devices and group stereotypes, we show that mobile devices have a systematic effect on the stereotypes' warmth and competence. Supported by a second study, which combined mobile devices without a specific stereotypical user, our result suggests that mobile devices are perceived stereotypically by themselves. Our combined results highlight mobile devices as social objects and the importance of considering stereotypes when assessing social acceptance of mobile devices.
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Recorded at the ACM CHI Conference on Human Factors in Computing Systems, Glasgow, Scotland, May 4 - 9 2019
