Contact centers are a valuable source of untapped data that holds the key on how to improve business. Learn how call centers at Optus, Telus, and Verizon improved customers’ experiences and agent capabilities by gathering insights with the power of AI to delight their customers. With Dialogflow CX and Agent Assist, businesses can handle more concurrent chats and reduce customer wait times, providing a better customer experience.
Resources:
Visit the Next '21 website → [ Ссылка ]
Speakers: Shantanu Misra, Calum Barnes, Craig Sultan
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product: Cloud - AI and Machine Learning - Dialogflow; event: Google Cloud Next 2021; fullname: Shantanu Misra, Calum Barnes, Craig Sultan; re_ty: Publish;
