Today’s interview is with Sandra De Zoysa who is the Group Chief Customer Officer of Dialog ([ Ссылка ]) and the Chairperson of the Digital Customer Experience Expert Working Group for Axiata ([ Ссылка ]) . Dialog Axiata is one of Sri Lanka's largest telecommunications service providers, and the country's largest mobile network operator with 14.275 million subscribers which amounts to 44% of the Sri Lankan mobile market. She is also the winner of the MyCustomer.com 2019 CX Leader of the Year ([ Ссылка ]) . She joins us today to talk about Dialog, the work that she has done over the last 20+ years, what it means to live a life of service and what becoming the 2019 CX Leader of the Year means to her.
This interview follows on from my recent interview – The state of workplace happiness and why it matters – Interview with Lord Mark Price of Engaging Works ([ Ссылка ]) – and is number 326 in the series of interviews ([ Ссылка ]) with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
