To be our Service Manager, the successful applicant will be a ‘people’ person, and probably a car enthusiast. They will be a team player, and have great written and verbal communication skills. They will have an understanding of mechanical tasks, and some knowledge of the automotive industry.
This person will do a LOT of liaising with people, from booking through to post-job customer care. This position is supported by the admin team and the workshop team. It will include:
• taking bookings, and conversing with customers about their expectations
• liaising with parts team to ensuring appropriate parts are ordered, and arrive on time
• liaising with the workshop team as the job is carried out
• communicating with the customer as the vehicle is returned, and follow-up customer care, including service reminders and courtesy calls/texts
• may include recording and monitoring of workshop productivity data
• may include recording and monitoring of profitability indicators
• likely to include attending to simple ‘over the counter’ customer enquiries of a technical nature
• likely to include coordinating RACQ call-outs, and towing services
In the long term, this position will be a key role, with view to profit and/or ownership share. In the short term, the position may be modified to suit the successful applicant’s skills and abilities, and coaching can be provided where required.
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