1. What is Oxfam? What does it do?
2. How does it raise money?
3. What’s Marian Lawrence’s job?
4. Are all the staff paid in this shop?
5. What kinds of things are usually donated?
6. What needs to be done with the donated things?
7. What kind of people work as volunteers in the shop?
8. What does Marian think motivates people to work as a volunteer?
9. How does she get the best out of the people who work there?
10. Does she hold appraisals with volunteers? How often?
11. Do the volunteers have particular responsibilities? What is “calling”?
12. What benefit does she think that has?
